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Chalet Suisse

3.0 star property

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Photo gallery for Chalet Suisse

Courtyard view
Buffet
Outdoor pool, pool umbrellas, sun loungers
Chalet (Bem te vi) | In-room safe, soundproofing, free WiFi, bed sheets
Meeting facility

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Rua Luiz Estevam 2272 - Ponta Negra, Natal, RN, 59090-175
  • Place, Morro do Careca
    ‪7 min walk‬
  • Place, Ponta Negra Beach
    ‪17 min walk‬
  • Place, Craft Fair of Ponta Negra
    ‪19 min walk‬
  • Airport, Natal (NAT-Governador Aluizio Alves Intl.)
    ‪41 min drive‬

Room options

View all photos for Chalet Standard

In-room safe, soundproofing, free WiFi, bed sheets

Chalet Standard

  • 430 sq ft
  • Sleeps 5
  • Free WiFi

View all photos for Suite (Andorinha)

Suite (Andorinha) | In-room safe, soundproofing, free WiFi, bed sheets

Suite (Andorinha)

10.0 out of 10
Exceptional
(1 review)
  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Chalet (Bem te vi)

Chalet (Bem te vi) | In-room safe, soundproofing, free WiFi, bed sheets

Chalet (Bem te vi)

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 431 sq ft
  • Sleeps 5
  • 1 Double Bed, 1 Twin Bed and 2 Twin Sofa Beds
  • Free WiFi

View all photos for Chalet (Beija Flor)

Chalet (Beija Flor) | In-room safe, soundproofing, free WiFi, bed sheets

Chalet (Beija Flor)

  • 431 sq ft
  • Sleeps 6
  • 2 Double Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Family Room, 1 Bedroom, Accessible, Non Smoking

Family Room, 1 Bedroom, Accessible, Non Smoking | In-room safe, soundproofing, free WiFi, bed sheets

Family Room, 1 Bedroom, Accessible, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed
  • Free WiFi

View all photos for Quadruple Room

In-room safe, soundproofing, free WiFi, bed sheets

Quadruple Room

  • 322 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Room

In-room safe, soundproofing, free WiFi, bed sheets

Room

  • 161 sq ft
  • Sleeps 2
  • Free WiFi

About the neighborhood

Natal

Located in Ponta Negra, Chalet Suisse is a leisurely stroll from sights such as Ponta Negra Beach and Nordestão - Rota do Sol. This 24-room, 3-star hotel has a restaurant along with conveniences like a full-service spa and an outdoor pool.

What's nearby

  • Morro do Careca - 7 min walk - 0.4 miles
  • Barreira do Inferno Launch Center - 12 min walk - 0.7 miles
  • Artesanato Villarte Shops - 15 min walk - 0.9 miles
  • Ponta Negra Beach - 17 min walk - 0.8 miles
  • Craft Fair of Ponta Negra - 19 min walk - 1.0 mile

Getting around

  • Natal Padre Joao Maria Station - 12 min drive
  • Natal (NAT-Governador Aluizio Alves Intl.) - 51 min drive

Restaurants

  • ‪Barraca do Camarão - ‬7 min walk
  • ‪Beira Mar - Restaurante/Lancheria/Petiscaria - ‬8 min walk
  • ‪Ponto 13 - Barraca do Messias - ‬16 min walk
  • ‪Café da manhã - Serantes - ‬7 min walk
  • ‪Casa Do Cangaço - ‬10 min walk

About this property

Chalet Suisse

At Chalet Suisse, guests enjoy a full-service spa, an outdoor pool, and a children's pool. There's free parking, and an airport shuttle (available 24 hours) for BRL 40 per person one-way. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, luggage storage, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this spa hotel include free WiFi in public areas, meeting rooms, and free newspapers.
20-inch TVs come with cable channels, and guests can stay connected with free WiFi. Hair dryers, safes, and phones are other standard amenities.
An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a mud bath. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Beach shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free self parking on site
  • RV/bus/truck parking (surcharge) on site

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Full-service spa
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Mud bath
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • No elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 20-inch TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for free
  • 1 total pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • One child 10 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: BRL 40 per person (one-way)
  • Airport shuttle fee per child: BRL 40 (one-way), (up to 6 years old)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:00 PM—-5:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present—in addition to the child's certificate of birth and identity card with photo—a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

Chalet Suisse Aparthotel
Chalet Suisse Aparthotel Natal
Chalet Suisse Natal
Chalet Suisse Hotel
Chalet Suisse Natal
Chalet Suisse Hotel Natal

Frequently asked questions

Is free cancellation available at Chalet Suisse?

Chalet Suisse provides free cancellation on select room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at Chalet Suisse?

As of Jun 15, 2026, prices found for a 1-night stay for 2 adults at Chalet Suisse on Jun 16, 2026 start from $36, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near Chalet Suisse?

This hotel is situated in Ponta Negra within a short 13-minute walk of Ponta Negra Beach and also 17 minutes on foot from Morro do Careca. You'll also find Artesanato Villarte Shops and Nordestão - Rota do Sol less than a mile away.

Is parking available on site at Chalet Suisse?

Yes, self parking is offered for free at the hotel. RV/bus/truck parking is also available for guests.

Is there a spa at Chalet Suisse?

There is a full-service spa available for guests to enjoy and services include prenatal massages, deep-tissue massages, body wraps, and mud baths.

Does Chalet Suisse feature a casino?

No, Chalet Suisse doesn't have a casino.

Is there an indoor pool at Chalet Suisse?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What will couples enjoy most about a stay at Chalet Suisse?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and a full-service spa.

Are there hot tubs at Chalet Suisse?

No, this hotel doesn't have a spa tub.

Does Chalet Suisse have a restaurant that serves breakfast?

No, Chalet Suisse doesn't have a restaurant that serves breakfast.

Will Chalet Suisse allow pets to stay for free?

Yes, pets stay free at Chalet Suisse and the property also provides food and water bowls for pets.

Are there connecting rooms at Chalet Suisse?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Chalet Suisse?

The closest major airport to Chalet Suisse is Natal (NAT-Governador Aluizio Alves Intl.), which is 28.3 mi away (51 minutes by car).

Are there rooms with balconies that I can book at Chalet Suisse?

Yes, some guestrooms at Chalet Suisse offer a balcony and may feature garden views.

Does Chalet Suisse host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Chalet Suisse.

Chalet Suisse Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 45 out of 98 reviews
Rating 8 - Good. 28 out of 98 reviews
Rating 6 - Okay. 13 out of 98 reviews
Rating 4 - Poor. 6 out of 98 reviews
Rating 2 - Terrible. 6 out of 98 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jucicleide

Top
Stayed 1 night in Dec 2025
Verified

8/10 Good

ELIOENAI

Liked: Cleanliness, staff & service, amenities
Quarto muito bom, equipe atenciosa
Stayed 2 nights in Nov 2025
Verified

4/10 Poor

Danielle

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
O que sobra em Charme falta em Conforto. O colchão é PÉSSIMO, de molas e ja deveria ter sido trocado há uns 10 anos de tão velho e desconfortável. Solicitamos a troca, que não mudou muito o cenário. Impossível conseguir dormir bem nesses colchões. Os travesseiros não fugiram desse padrão. No mais, tudo bem!
Stayed 2 nights in Oct 2025
Verified

6/10 Okay

Rodrigo

Liked: Staff & service, property conditions & facilities
Limpeza deixa a desejar café da manhã não é 100% do dia tivemos a oportunidade de pegar um Bolo que estava dando ligas ou seja estava azedo
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Carla c

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top

Quarto super agradável. A equipe super atenciosa organizada. Estacionamento amplo
Stayed 2 nights in Aug 2025
Verified

6/10 Okay

Lucas Rugdá

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Experiência aquém das expectativas

Logo ao chegar no chalé, haviam esquecido de roupa de cama e toalhas, não havia colheres na cozinha e apenas dois copos e dois pratos. Além disso, o ambiente estava com forte cheiro de mofo, então tivemos que comprar produtos de limpeza pra manter o mínimo de cheiro aceitável no quarto. Café da manhã com poucas variedades e a mesma coisa todos os dias. O banheiro fica embaixo e o quarto em cima, dificultando muito o conforto dentro do chalé, além de que a escada não tinha corrimão pra subir e descer e era perigosa. Só recomendo àquelas pessoas que queiram se hospedar em um lugar extremamente rústico e com pouca tecnologia.
Stayed 11 nights in Aug 2025
Verified

10/10 Excellent

Geraldo

Perfeito!
Stayed 2 nights in Mar 2025
Verified

2/10 Terrible

sinara

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
péssima!
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

Hemison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo
Stayed 4 nights in Dec 2024
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
No geral os funcionários com bom atendimento e estacionamento bom, porém a internet não funcionava, a geladeira e o chuveirinho tinha mofo, fora que vazava água da geladeira. A porta do banheiro não fechava direito. O lugar é muito bonito e aconchegante, bastante natureza.
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Luan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Local bem bonito, fácil acesso a praia e as outras coisas de Ponta Negra. Perfeito para passar alguns dias.
Stayed 1 night in Aug 2024
Verified

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities

Deixou a desejar

A foto que aparece não condiz com o quarto, Instalações antigas, com morfo. Diz que é acessível para cadeira de rodas mas é cheio de escadas. Não menciona antes da reserva que o acesso ao quarto se dar por meio de escadas. Ponto positivo é o café da manhã, o resto deixa a desejar.
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

José Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito top, cafe da manhã incrivel, ideal para quem quer um lugar tranquilo para relaxar 🍃
Stayed 2 nights in Dec 2022
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
An impeccable little stay! The only suggestions I’d have for a 40’C country is to have air conditioning on both floors as the chalets can not handle both floors closed off. However the cutest stay by far in a 2 month trip to Brazil ❤️
Stayed 3 nights in Feb 2022
Verified

8/10 Good

Ismael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muito bom

Gostei muito do chalé, e o local é muito lindo!!
Stayed 1 night in Dec 2021
Verified

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

Hotel mediano, mas pelo preço vale a pena.

Pelo preço vale a pena, ambiente diferente e bonitinho, mas é um hotel antigo que necessita de reforma. Ponto negativo mto forte é que eles não permitem delivery. Imagina vc chegar cansado no hotel e ser obrigado a pedir somente do restaurante deles? Não tem opção de pedir uma salada, sushi ou qualquer outro lugar que queira. Entao tem que sair cansado p comprar comida pq eles nao permitem delivery. As al.ofadas necessotam see higienizadas, se olhsr por debaixo da capa estão mofadas. Fora isso, é um hotel bem diferente daqueles quartos de hotel iguais.
Stayed 3 nights in Nov 2021
Verified

10/10 Excellent

Elvis Henrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima
Stayed 2 nights in Oct 2021
Verified

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Providencial

Boa estadia, atendimento profissional, ambiente natural agradável.
Stayed 1 night in Sep 2021
Verified

10/10 Excellent

Edvania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

.

Tudo otimo, um lugar lindo!!
Stayed 1 night in Mar 2021
Verified

2/10 Terrible

William

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Ruim

Fogão não funcionava. Não houve limpeza do quarto.
Stayed 1 night in Feb 2021
Verified

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort

O lugar é bonito, mas o chalé me desapontou.

O lugar é lindo e a piscina enorme. Porém, chalé que fiquei não atendeu as minhas expectativas. O ar condicionado apenas resfriava. Na parte de baixo não havia ar e o ventilador de teto não ventilava nada. Passamos muito calor, até pedirmos um ventilador de mesa para ajudar. Pouquíssimos utensílios de cozinha. A geladeira estava cheia de água. O fogão e pano de prato sujos. A localização é boa e os funcionários agradáveis. Talvez eu não tenha tido sorte com a hospedagem. Não pretendo voltar.
Stayed 2 nights in Dec 2020
Verified

6/10 Okay

Fabiana

Liked: Staff & service

Chalé

Uma área reservada, ambiente natural, chalé rústico de madeira.
Stayed 1 night in Dec 2020
Verified

10/10 Excellent

Ericarla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Voltarei outras mil vezes!

Minha experiência foi incrível. Um lugar calmo, que traz paz é tranquilidade. Ótimo para quem quer um sossego e relaxar. Café da manhã foi entregue no chalé, devido às normas do covid,m. Ah.. sem contar que estão seguindo s roscas todas as normas! Em todas as áreas possui álcool em gel.
Stayed 1 night in Dec 2020
Verified

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort

Razoável

O local e os chalets são lindos, porém precisam melhorar em muitos aspectos (conforto, limpeza, infraestrutura, café da manhã, etc.), pontos que já repassei para os próprios funcionários após a minha estadia. No mais, o hotel possui uma ótima localização, pois fica perto de restaurantes, padarias, e até da orla de Ponta Negra.
Stayed 2 nights in Oct 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O lugar é bastante incrivel, o atendimento é maravilhoso.. unica coisa que poderiam acrescentar era mais tomadas, e a pincina ser um pouco maior.
Stayed 2 nights in Oct 2020

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