Upon check-in, the line was very unorganized, and people kept cutting ahead. The front desk also did not give me towel cards at check-in, and I only found out I needed one when I went to get a towel. I had to go back to the desk just to get a card.
The room looks very outdated and worn. The faucets are loose, the conditioner was empty, and the phones do not work. I complained about the phone, and the maintenance staff took it, saying they would replace it, but no one ever came back to do so.
The food is just okay; it tastes the same every day. On the positive side, the pools are very well maintained, and the beach is beautiful. However, my girlfriend felt a little unsafe because a man kept trying to sell her something.