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Hacienda Xcanatun, Angsana Heritage Collection

5.0 star property
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2 bars/lounges, swim-up bar, poolside bar
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Itza Plunge Pool Suite - Double | Bathroom | Shower, rainfall showerhead, hair dryer, bathrobes
Couples treatment rooms, steam room, body treatments, aromatherapy
Couples treatment rooms, steam room, body treatments, aromatherapy

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Calle 20 s/n, Mérida, YUC, 97302
  • Place, GNP Insurance Forum
    ‪3 min drive‬
  • Place, La Isla Mérida Cabo Norte
    ‪8 min drive‬
  • Place, Paseo de Montejo
    ‪10 min drive‬
  • Airport, Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪30 min drive‬
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Room options

View all photos for Kij Master Suite - King

Kij Master Suite - King | Premium bedding, minibar, in-room safe, desk

Kij Master Suite - King

9.2 out of 10
Wonderful
(5 reviews)
  • Garden view
  • 947 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Sayab Governor Suite - King

Sayab Governor Suite - King | Premium bedding, minibar, in-room safe, desk

Sayab Governor Suite - King

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 1389 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Yaab Ambassador Suite - King

Yaab Ambassador Suite - King | Premium bedding, minibar, in-room safe, desk

Yaab Ambassador Suite - King

  • Garden view
  • 1130 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Xcanatun Pool Suite

Xcanatun Pool Suite | Premium bedding, minibar, in-room safe, desk

Xcanatun Pool Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 2034 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Naj Junior Suite - King

Naj Junior Suite - King | Premium bedding, minibar, in-room safe, desk

Naj Junior Suite - King

9.0 out of 10
Wonderful
(7 reviews)
  • Garden view
  • 635 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Naj Junior Suite - Double

Naj Junior Suite - Double | Premium bedding, minibar, in-room safe, desk

Naj Junior Suite - Double

9.6 out of 10
Exceptional
(13 reviews)
  • Garden view
  • 635 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Itza Plunge Pool Suite - King

Itza Plunge Pool Suite - King | View from room

Itza Plunge Pool Suite - King

9.2 out of 10
Wonderful
(5 reviews)
  • 958 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Mérida

Located 1.7 mi (2.7 km) from GNP Insurance Forum, Hacienda Xcanatun, Angsana Heritage Collection is within a 10-minute drive of other popular attractions like Yucatán Siglo XXI Convention Center. This 54-room, 5-star hotel has 3 outdoor pools along with a full-service spa and 2 restaurants.

What's nearby

  • GNP Insurance Forum - 3 min drive - 1.6 miles
  • La Isla Mérida Cabo Norte - 8 min drive - 3.4 miles
  • Yucatán Siglo XXI Convention Center - 9 min drive - 3.8 miles
  • Paseo de Montejo - 10 min drive - 4.3 miles
  • Progreso Beach - 20 min drive - 18.8 miles

Getting around

  • Teya-Merida Station - 23 min drive
  • Mérida International Airport (MID) - 32 min drive

Restaurants

  • ‪Starbucks - ‬16 min walk
  • Hacienda Xcanatun, Angsana Heritage Collection
  • ‪Dunkin' Donuts - ‬4 min drive
  • ‪Wendy’s - ‬8 min walk
  • ‪Carl's Jr. - ‬17 min walk

About this property

Hacienda Xcanatun, Angsana Heritage Collection

Guests of Hacienda Xcanatun, Angsana Heritage Collection have access to a full-service spa, 3 outdoor pools, and a gym. There's free valet parking, and an airport shuttle (available 24 hours) for USD 48 per vehicle one-way. The 24-hour front desk has staff standing by to help with tours or tickets, securing valuables, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include free WiFi in public areas, a terrace, and laundry facilities.
Guests can expect to find free WiFi and 55-inch LED TVs with satellite channels and first-run movies. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and bathrobes. Furnished balconies or patios, minibars, and espresso makers are also standard.
3 outdoor swimming pools are on site along with a fitness center.
Angsana Spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, Thai massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a steam room.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 7 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free valet parking on site

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to 11:30 AM for a fee: USD 27 to 40 for adults and USD 20 to 40 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • A swim-up bar
  • Couples/private dining

Things to do

  • 3 outdoor pools
  • Full-service spa
  • Gym

Family friendly

  • 3 outdoor pools
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Spa open daily
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Visual fire alarm

More

  • Banquet hall
  • Colonial architecture
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with premium satellite channels
  • First-run movies

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Outside food is not permitted on the premises.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 30 per pet, per night
  • Dogs only
  • 2 total (22 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation

Children and extra beds

  • Rollaway/extra beds are available for USD 64.50 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 1 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for local cuisine breakfast: approximately USD 27 to 40 for adults, and USD 20 to 40 for children
  • Airport shuttle fee: USD 48 per vehicle (one-way, maximum occupancy 2)
  • Pet fee: USD 30 per pet, per night
  • Rollaway bed fee: USD 64.50 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free valet parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Nearby construction work may cause some noise disturbance.
  • There are no elevators.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

Is a free cancellation option available at Hacienda Xcanatun, Angsana Heritage Collection?

Hacienda Xcanatun, Angsana Heritage Collection provides free cancellation on select room rates. For additional details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Hacienda Xcanatun, Angsana Heritage Collection?

As of May 10, 2026, prices found for a 1-night stay for 2 adults at Hacienda Xcanatun, Angsana Heritage Collection on Jun 1, 2026 start from $194, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Hacienda Xcanatun, Angsana Heritage Collection?

This hotel is located in Mérida, close to La Isla Mérida Cabo Norte, Paseo de Montejo, and Plaza Altabrisa. You'll also find GNP Insurance Forum and The Harbor Lifestyle Mall within a short drive.

Is parking available on site at Hacienda Xcanatun, Angsana Heritage Collection?

Yes, valet parking is offered for free at the hotel.

Is a spa located at Hacienda Xcanatun, Angsana Heritage Collection?

Angsana Spa is the hotel's spa and services include deep-tissue massages, Thai massages, aromatherapy, and body wraps.

Are there luxury amenities available at Hacienda Xcanatun, Angsana Heritage Collection?

Yes, guests can indulge in luxuries such as 3 outdoor pools, 2 restaurants, and a swim-up bar at this hotel.

Does Hacienda Xcanatun, Angsana Heritage Collection feature a casino?

No, Hacienda Xcanatun, Angsana Heritage Collection doesn't have a casino.

Will I find an indoor pool at Hacienda Xcanatun, Angsana Heritage Collection?

No, this hotel doesn't have an indoor pool; however, there are 3 outdoor pools. Guests have pool access between 8:00 AM and 8:00 PM.

What do couples enjoy most about Hacienda Xcanatun, Angsana Heritage Collection?

There are many amenities for couples at this hotel, including 2 restaurants plus some guestrooms feature a private plunge pool and a private hot tub.

Does Hacienda Xcanatun, Angsana Heritage Collection have a hot tub?

No, but this hotel does have a steam room.

Does Hacienda Xcanatun, Angsana Heritage Collection have a restaurant that serves breakfast?

Yes, Hacienda Xcanatun, Angsana Heritage Collection has 2 restaurants, and serves breakfast (local cuisine) each morning for a surcharge.

Will Hacienda Xcanatun, Angsana Heritage Collection allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Hacienda Xcanatun, Angsana Heritage Collection for a fee of USD 30 per pet, per night. The property also provides food and water bowls.

Does Hacienda Xcanatun, Angsana Heritage Collection have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

What is the closest airport to Hacienda Xcanatun, Angsana Heritage Collection?

The closest major airport to Hacienda Xcanatun, Angsana Heritage Collection is Mérida International Airport (MID), which is 12.9 mi away (32 minutes by car).

Are there rooms with balconies that I can book at Hacienda Xcanatun, Angsana Heritage Collection?

Yes, every guestroom at Hacienda Xcanatun, Angsana Heritage Collection comes with a furnished balcony/patio and some offer garden and courtyard views.

Hacienda Xcanatun, Angsana Heritage Collection Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 411 out of 515 reviews
Rating 8 - Good. 57 out of 515 reviews
Rating 6 - Okay. 18 out of 515 reviews
Rating 4 - Poor. 17 out of 515 reviews
Rating 2 - Terrible. 12 out of 515 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

sjoerd

Liked: Cleanliness, staff & service, amenities
Absolutely everything about this property stood out.
Stayed 3 nights in Feb 2026

10/10 Excellent

Kristi

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property loved it just be aware they are growing and going through growing pains.
Stayed 1 night in Feb 2026

8/10 Good

Alexander

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very helpful and the grounds are lovely.
Stayed 3 nights in Jan 2026

10/10 Excellent

Jan

Liked: Cleanliness, amenities, property conditions & facilities
The room was lovely and the staff very friendly and helpful. The grounds are peaceful and well kept. A little oasis in Meriida
Stayed 2 nights in Jan 2026

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was great Outside terrace needs work Breakfast was NOT free or included Why not?
Stayed 5 nights in Jan 2026

8/10 Good

Helen

Liked: Cleanliness, staff & service, amenities
Beautiful sanctuary away from town, great place to relax after days of sightseeing. Waited a long time to get room at 4pm. The pool is amazing and water temperature is perfect. Food at restaurant very good. Spa is nice but very expensive
Stayed 2 nights in Jan 2026

10/10 Excellent

MARCELLA

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great experience, we had an upgrade room with jacuzzi and privacy. The food and the service at the restaurant is excellent. The Hacienda is beautiful, we are coming back soon! 😃
Stayed 3 nights in Jan 2026

2/10 Terrible

Zvi

Traveled with family
Disliked: Staff & service
A real disappointment..while rooms are ok and spacious the service is the worst in Mexico and food is juat bad.
Stayed 6 nights in Dec 2025

10/10 Excellent

Ashla

Stayed 4 nights in Jan 2026

4/10 Poor

andres

Traveled with partner
Liked: Cleanliness, amenities
The hotel is in construction of some future residences all over, and even though we got an upgrade on a great room, you could here in the pool and common areas the construction noise most of the day.
Stayed 2 nights in Jan 2026

10/10 Excellent

Dipanwita

Stayed 2 nights in Jan 2026

10/10 Excellent

Dipanwita

Liked: Cleanliness, property conditions & facilities
Beautiful room and property. Great food. Very peaceful and staff are friendly and accommodating.
Stayed 4 nights in Dec 2025

8/10 Good

David

Stayed 3 nights in Dec 2025

10/10 Excellent

Debra

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Best hotel room I’ve ever had! From the hot tub to the fantastic bedding and the private patio… wish we could have stayed longer!
Stayed 1 night in Dec 2025

10/10 Excellent

Samir

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2025

4/10 Poor

Ricardo

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The place in under construction, when i made the reservation there was no notice about this, the said to us that on Saturday there was no workers on the construction site but there was, lots of noise The food terrible , the service very poor, no one takes care of the guests is just bad service
Stayed 3 nights in Nov 2025

10/10 Excellent

MATILDA

Stayed 6 nights in Nov 2025

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Stayed 6 nights in Oct 2025

8/10 Good

Mario

Liked: Cleanliness, property conditions & facilities
El hotel muy bonito pero el servicio malo
Stayed 5 nights in Aug 2025

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. All helpful and most bilingual. Rooms were beautiful. Property was lovely. Walkway to rooms was a bit rocky and tough to navigate in heels. lol. Would recommend and would stay there again if in the area.
Stayed 5 nights in Oct 2025

10/10 Excellent

Leah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay here.
Stayed 6 nights in Sep 2025

6/10 Okay

ANDREA

Liked: Staff & service, property conditions & facilities
Its just ok tbh. I thought everything was too slow moving for such a large property. I didn't love the food. Its ok priced but it seems the charge for every single thing and i felt rushed using the spa. Communication at the hotel could be better before arrival. My spa appointment that i requested earlier did not make it to the actual spa. Then i paid for a steam session when i think steaming should be free.
Stayed 1 night in Oct 2025

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the ambience
Stayed 4 nights in Sep 2025

10/10 Excellent

Abelardo

Stayed 2 nights in Aug 2025

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very amazing stay
Stayed 2 nights in Aug 2025

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