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Hacienda Xcanatun, Angsana Heritage Collection

Property class: 5 and above
VIP Access

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Photo gallery for Hacienda Xcanatun, Angsana Heritage Collection

An outdoor dining area with wicker furniture and a pool in the background.
Property video
A modern interior with a stone wall, wooden furniture, and a large window overlooking greenery.
A pool area with lounge chairs and umbrellas, surrounded by greenery, under a shaded pergola.
A modern hotel lobby with a central reception desk, wooden flooring, and large windows offering a view of greenery.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
Calle 20 s/n, Mérida, YUC, 97302
  • Place, GNP Insurance Forum
    ‪3 min drive‬
  • Place, The Harbor Lifestyle Mall
    ‪5 min drive‬
  • Place, U.S. Consulate General Mérida
    ‪6 min drive‬
  • Airport, Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪30 min drive‬
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Kij Master Suite - King

A four-poster bed with a wooden frame, white linens, and two bedside lamps.

Kij Master Suite - King

9.2 out of 10
Wonderful
(5 reviews)
  • Garden view
  • 947 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Sayab Governor Suite - King

A bedroom with a large bed, wooden headboard, bedside lamps, and a view of the outdoors through an open door.

Sayab Governor Suite - King

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 1389 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Yaab Ambassador Suite - King

A hotel room with a wooden bed, two bedside lamps, a bench, and a patterned floor.

Yaab Ambassador Suite - King

7.0 out of 10
Good
(2 reviews)
  • Garden view
  • 1130 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Xcanatun Pool Suite

A hotel room with a large bed, a desk with a lamp, a chair, and a TV.

Xcanatun Pool Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 2034 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Naj Junior Suite - King

A spacious bedroom with a large bed, bedside tables, a desk, and a wardrobe.

Naj Junior Suite - King

8.8 out of 10
Excellent
(8 reviews)
  • Garden view
  • 635 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Naj Junior Suite - Double

A hotel room with two beds, a ceiling fan, a balcony with a table and chairs, and a view of greenery.

Naj Junior Suite - Double

9.6 out of 10
Exceptional
(15 reviews)
  • Garden view
  • 635 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Itza Plunge Pool Suite - King

A modern bedroom with a large bed, a wooden wardrobe, a built-in TV, and a stone wall.

Itza Plunge Pool Suite - King

9.2 out of 10
Wonderful
(5 reviews)
  • 958 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Mérida

Located 1.7 mi (2.7 km) from GNP Insurance Forum, Hacienda Xcanatun, Angsana Heritage Collection is within a 10-minute drive of other popular attractions like Yucatán Siglo XXI Convention Center. This 54-room, 5-star hotel has 3 outdoor pools along with a full-service spa and 2 restaurants.

What's nearby

  • GNP Insurance Forum - 3 min drive - 1.6 miles
  • The Harbor Lifestyle Mall - 5 min drive - 2.5 miles
  • Yucatán Golf Club - 5 min drive - 2.7 miles
  • U.S. Consulate General Mérida - 6 min drive - 2.9 miles
  • La Isla Mérida Cabo Norte - 8 min drive - 3.4 miles

Getting around

  • Teya-Merida Station - 23 min drive
  • Mérida International Airport (MID) - 32 min drive

Restaurants

  • ‪Tim Hortons - ‬18 min walk
  • ‪Boston's Pizza - ‬19 min walk
  • ‪Starbucks - ‬16 min walk
  • ‪Wendy’s - ‬8 min walk
  • ‪Carl's Jr. - ‬17 min walk

About this property

Hacienda Xcanatun, Angsana Heritage Collection

Guests of Hacienda Xcanatun, Angsana Heritage Collection have access to a full-service spa, 3 outdoor pools, and a gym. There's free valet parking, and an airport shuttle (available 24 hours) for USD 48 per vehicle one-way. The 24-hour front desk has staff standing by to help with securing valuables, dry cleaning/laundry, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include free WiFi in public areas, a terrace, and laundry facilities.
Guests can expect to find free WiFi and 55-inch LED TVs with satellite channels and first-run movies. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and slippers. Furnished balconies or patios, minibars, and espresso makers are also standard.
3 outdoor swimming pools are on site along with a fitness center.
Angsana Spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, Thai massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a steam room.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 7 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle available on request for a surcharge
  • Free valet parking on site

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to 11:30 AM for a fee: USD 27 to 40 for adults and USD 20 to 40 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • A swim-up bar
  • Couples/private dining

Things to do

  • 3 outdoor pools
  • Full-service spa
  • Gym

Family friendly

  • 3 outdoor pools
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Spa open daily
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Visual fire alarm

More

  • Banquet hall
  • Colonial architecture
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with satellite premium channels
  • First-run movies

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Outside food is not permitted on the premises.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 30 per pet, per night
  • Dogs only
  • 2 total (22 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation

Children and extra beds

  • Rollaway/extra beds are available for USD 64.0 per night
  • Free cribs/infant beds are available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 1 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for local cuisine breakfast: approximately USD 27 to 40 for adults, and USD 20 to 40 for children
  • Airport shuttle fee: USD 48 per vehicle (one-way, maximum occupancy 2)
  • Pet fee: USD 30 per pet, per night
  • Rollaway bed fee: USD 64.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free valet parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Nearby construction work may cause some noise disturbance.
  • There are no elevators.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

Is a free cancellation option available at Hacienda Xcanatun, Angsana Heritage Collection?

Hacienda Xcanatun, Angsana Heritage Collection provides free cancellation on select room rates. For additional details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Hacienda Xcanatun, Angsana Heritage Collection?

As of Nov 14, 2026, prices found for a 1-night stay for 2 adults at Hacienda Xcanatun, Angsana Heritage Collection on Nov 23, 2026 start from $247, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Hacienda Xcanatun, Angsana Heritage Collection?

This hotel is located in Mérida, close to La Isla Mérida Cabo Norte, Paseo de Montejo, and Plaza Altabrisa. You'll also find GNP Insurance Forum and The Harbor Lifestyle Mall within a short drive.

Is parking available on site at Hacienda Xcanatun, Angsana Heritage Collection?

Yes, valet parking is offered for free at the hotel.

Is a spa located at Hacienda Xcanatun, Angsana Heritage Collection?

Angsana Spa is the hotel's spa and services include Thai massages, deep-tissue massages, body wraps, and couples treatments.

Are there luxury amenities available at Hacienda Xcanatun, Angsana Heritage Collection?

Yes, guests can indulge in luxuries such as 3 outdoor pools, 2 restaurants, and a swim-up bar at this hotel.

Does Hacienda Xcanatun, Angsana Heritage Collection feature a casino?

No, Hacienda Xcanatun, Angsana Heritage Collection doesn't have a casino.

Will I find an indoor pool at Hacienda Xcanatun, Angsana Heritage Collection?

No, this hotel doesn't have an indoor pool; however, there are 3 outdoor pools. Guests have pool access between 8:00 AM and 8:00 PM.

What do couples enjoy most about Hacienda Xcanatun, Angsana Heritage Collection?

There are many amenities for couples at this hotel, including 2 restaurants plus some guestrooms feature a private plunge pool and a private hot tub.

Does Hacienda Xcanatun, Angsana Heritage Collection have a hot tub?

No, but this hotel does have a steam room.

Does Hacienda Xcanatun, Angsana Heritage Collection have a restaurant that serves breakfast?

Yes, Hacienda Xcanatun, Angsana Heritage Collection has 2 restaurants, and serves breakfast (local cuisine) each morning for a surcharge.

Will Hacienda Xcanatun, Angsana Heritage Collection allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Hacienda Xcanatun, Angsana Heritage Collection for a fee of USD 30 per pet, per night. The property also provides food and water bowls.

Does Hacienda Xcanatun, Angsana Heritage Collection have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

What is the closest airport to Hacienda Xcanatun, Angsana Heritage Collection?

The closest major airport to Hacienda Xcanatun, Angsana Heritage Collection is Mérida International Airport (MID), which is 12.9 mi away (32 minutes by car).

Are there rooms with balconies that I can book at Hacienda Xcanatun, Angsana Heritage Collection?

Yes, every guestroom at Hacienda Xcanatun, Angsana Heritage Collection comes with a furnished balcony/patio and some offer garden and courtyard views.

Hacienda Xcanatun, Angsana Heritage Collection Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 472 out of 584 reviews
Rating 8 - Good. 63 out of 584 reviews
Rating 6 - Okay. 20 out of 584 reviews
Rating 4 - Poor. 17 out of 584 reviews
Rating 2 - Terrible. 12 out of 584 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is awesome. Book a spa day on your arrival, you won’t regret it.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff Amazing property
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay here.
Stayed 6 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The room was beautiful and very comfortable. The staff was attentive. Breakfast was delicious
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable, peaceful and quiet. Great staff
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Experience we will be back!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay. The pool, restaurant, and gym were all amazing. The staff was very helpful and courteous. Rooms were large, comfortable, and the bathrooms were terrific.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice facilities. Good place to relax. Good food. Very friendly staff
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great internet throughout the property, staff is excellent, friendly and very helpful.
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very helpful and the grounds are lovely.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 8 days and have no
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a hidden gem in Mérida. Very beautiful architecture. Outstanding interior design. Rooms and amenities perfect for a romantic escape or a relaxing experience. The staff was super friendly and respectful. The breakfast menu had very delicious options. Congratulations!
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose Hacienda Xcanatun to celebrate our 40th wedding anniversary and they were able to make my vision come true. Communications with event management was consistent, detailed and they made recommendations for service providers who were excellent. The coordination and collaboration between Hacienda, the DJ, photographer, flower arrangements and bakery for the wedding cake was spot on and everything came together beautifully. All our loved ones were so impressed with everything!!! We were so happy. They made our dreams come true. The grounds were immaculate, the food annd service EXCELLENT and we thoroughly enjoyed our stay. We would recommend this property to EVERYONE!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Beautiful room and property. Great food. Very peaceful and staff are friendly and accommodating.
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful and truly met the expectations of a five-star hotel. The rooms are spacious, clean, and very comfortable. The staff are excellent, always friendly and eager to help, and they speak very good English. There is a restaurant with delicious food and a changing menu, as well as a nice poolside bar. The hotel grounds are beautiful and very relaxing. The air conditioning is strong, which makes a big difference in the heat. It feels much cooler and more comfortable here, and the hotel has everything you need to enjoy your stay without even having to leave the property.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The room was lovely and the staff very friendly and helpful. The grounds are peaceful and well kept. A little oasis in Meriida
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very amazing stay
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying at the hacienda it was perfect for a family trip with my 3 year old.
Stayed 5 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Absolutely everything about this property stood out.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic hotel that captures the beauty of Merida.
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Best hotel room I’ve ever had! From the hot tub to the fantastic bedding and the private patio… wish we could have stayed longer!
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great experience, we had an upgrade room with jacuzzi and privacy. The food and the service at the restaurant is excellent. The Hacienda is beautiful, we are coming back soon! 😃
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Our stay was absolutely amazing! The property is stunning, the rooms are beautiful, the beds are super comfortable, and the amenities are fantastic. The staff are so friendly and helpful, and the food is also great (both in the restaurant and pool bar). My husband and I also got massages and that was the best experience. There is also a great churrro and helado place within walking distance and that did not disappoint. 😉
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the ambience
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful property and staff members, would definitely want to visit again.
Stayed 3 nights in Mar 2025