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Crowne Plaza Merida by IHG

4.0 star property
VIP Access

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Photo gallery for Crowne Plaza Merida by IHG

Outdoor pool, open 9:00 AM to 8:00 PM, pool umbrellas, sun loungers
Property video
Bar (on property)
Exterior
City view

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Av. Prolongación Montejo 371, Col. Benito Juarez Nte. Mérida, Mérida, YUC, 97119
  • Place, Paseo de Montejo
    ‪1 min walk‬
  • Place, Yucatán Siglo XXI Convention Center
    ‪4 min drive‬
  • Place, Great Museum of the Maya World
    ‪4 min drive‬
  • Airport, Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪22 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Premium Room

In-room safe, desk, laptop workspace, blackout drapes

Premium Room

  • 355 sq ft
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom, Corner (Pet Friendly)

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom, Corner (Pet Friendly)

  • 829 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, City View, Corner

Standard Room, 1 King Bed, City View, Corner | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, City View, Corner

  • City view
  • 398 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room

In-room safe, desk, laptop workspace, blackout drapes

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 377 sq ft
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, City View

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, City View

8.0 out of 10
Very good
(3 reviews)
  • City view
  • 366 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Double Beds, City View

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, City View

  • City view
  • 511 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 2 Double Beds

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds

  • 511 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Premium Room, 1 King Bed, City View

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 1 King Bed, City View

  • City view
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom, Corner

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom, Corner

  • City view
  • 832 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed, City View (Pet Friendly)

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 1 King Bed, City View (Pet Friendly)

  • City view
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible (Communications)

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed, City View, Corner

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 1 King Bed, City View, Corner

  • City view
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed, City View (High Floor)

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 1 King Bed, City View (High Floor)

  • City view
  • 388 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed, City View, Corner

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 1 King Bed, City View, Corner

  • City view
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 2 Double Beds, City View

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 2 Double Beds, City View

  • City view
  • 511 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Suite, 1 Bedroom, Corner (High Floor)

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom, Corner (High Floor)

  • City view
  • 832 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 2 Double Beds, City View (High Floor)

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, 2 Double Beds, City View (High Floor)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 506 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

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About the neighborhood

Mérida

Crowne Plaza Merida by IHG places you next to Paseo de Montejo and within 2 miles (3 km) of other popular attractions like Great Museum of the Maya World. This 4-star hotel welcomes guests with 136 rooms and conveniences like an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Paseo de Montejo - 1 min walk - 0.1 miles
  • Diamonds Casino - 18 min walk - 1.0 mile
  • Yucatán Siglo XXI Convention Center - 4 min drive - 1.4 miles
  • Juega Juega Casino - 4 min drive - 1.4 miles
  • Great Museum of the Maya World - 4 min drive - 1.4 miles

Getting around

  • Teya-Merida Station - 30 min drive
  • Mérida International Airport (MID) - 27 min drive

Restaurants

  • ‪Starbucks Campestre - ‬3 min walk
  • ‪Pastor Suizo - ‬1 min walk
  • ‪La Gibba - ‬4 min walk
  • ‪Sanbravo - ‬3 min walk
  • ‪Brangus - ‬6 min walk

About this property

Crowne Plaza Merida by IHG

Guests of Crowne Plaza Merida by IHG have access to an outdoor pool, a gym, and free WiFi in public areas. If you decide to drive, there's free parking. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include meeting rooms, a conference center, and coffee/tea in a common area.
55-inch Smart TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Coffee makers, safes, and phones are other standard amenities.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

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Hyatt Place Merida/Via Montejo
Zona Industrial
  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
9.4 out of 10, Exceptional, 274 reviews
$78 nightly
The price is $94
Jun 28 - Jun 29
Total with taxes and fees
Hyatt Place Merida/Via Montejo

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: MXN 450 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference center (3,789 square feet of space)
  • Coworking space

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Accessible bathtub
  • Accessible shuttle
  • Area rugs in public areas
  • Elevator (60 inch wide door)
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 2020
  • Reception hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Meal delivery service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 1000.00 per pet, per night
  • Dogs only
  • 2 total (44 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MXN 450 per person
  • Pet fee: MXN 1000.00 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Parties and events are allowed on site
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and outdoor lighting
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Parties and events are allowed on site.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and outdoor lighting.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 8:00 PM.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Frequently asked questions

Are free cancellation options available at Crowne Plaza Merida by IHG?

Crowne Plaza Merida by IHG offers free cancellation on certain room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Crowne Plaza Merida by IHG?

As of Jun 17, 2026, prices found for a 1-night stay for 2 adults at Crowne Plaza Merida by IHG on Jun 21, 2026 start from $123, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Crowne Plaza Merida by IHG?

This hotel is located in Mérida, just steps from Paseo de Montejo. You'll also find Plaza Galerias Mall and Plaza Altabrisa within a short drive.

Will I be able to park at Crowne Plaza Merida by IHG?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Does Crowne Plaza Merida by IHG have a casino?

No, Crowne Plaza Merida by IHG doesn't have a casino.

Will I find an indoor pool at Crowne Plaza Merida by IHG?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 9:00 AM and 8:00 PM.

What will couples enjoy most about a stay at Crowne Plaza Merida by IHG?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and couples/private dining.

Are there hot tubs at Crowne Plaza Merida by IHG?

No, this hotel doesn't have a spa tub.

Does Crowne Plaza Merida by IHG have a restaurant that serves breakfast?

Yes, Crowne Plaza Merida by IHG serves buffet breakfast each morning for a surcharge from its restaurant.

Will Crowne Plaza Merida by IHG allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Crowne Plaza Merida by IHG for a fee of MXN 1000.00 per pet, per night. The property also provides food and water bowls.

Are there connecting rooms at Crowne Plaza Merida by IHG?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Crowne Plaza Merida by IHG?

The closest major airport to Crowne Plaza Merida by IHG is Mérida International Airport (MID), which is 8.1 mi away (27 minutes by car).

Can I book a room with a balcony at Crowne Plaza Merida by IHG?

No, there aren't any guestrooms at Crowne Plaza Merida by IHG that offer a balcony.

Does Crowne Plaza Merida by IHG offer wedding services?

Take advantage of the wedding venue at Crowne Plaza Merida by IHG if you plan to say "I do" during your trip.

Crowne Plaza Merida by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 385 out of 511 reviews
Rating 8 - Good. 68 out of 511 reviews
Rating 6 - Okay. 31 out of 511 reviews
Rating 4 - Poor. 15 out of 511 reviews
Rating 2 - Terrible. 12 out of 511 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in Merida for a family holiday and a very peaceful stay.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Willa

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful spotless modern room with great view. Staff was exceptionally helpful & kind.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

luciano

Liked: Cleanliness, property conditions & facilities
Great stay!
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo excelente
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Richy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay and very nice staff. Enjoyed the breakfast and meals eaten at Hotel.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Heladio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect nice and excellent people
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Arjun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 6 nights in Jan 2025
Verified

10/10 Excellent

Janeth

Liked: Cleanliness, staff & service, property conditions & facilities
I love this hotel, I went everytime I need a break
Stayed 1 night in Apr 2025
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel but expensive
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Dilip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service , parking and cleanliness !
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Boris

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel with all the comforts!
Verified

4/10 Poor

Yu Hin

Liked: Property conditions & facilities
Disliked: Cleanliness
The room was nice, and staffs were helpful, but one night we ordered a room service, then when the staff came back to collect the plates and utensils, they left the tray with remaining food in the hallway for whole day. I saw a rat in tray for food remains.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Chantaie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay and dog friendly.
Stayed 3 nights in Dec 2023
Verified

2/10 Terrible

Juan Andres Torres

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
There is no hot water, while the staff was great and the facilities clean and appealing, plus free parking, if you like hot water for a shower, this place is not right for you. We callee every day and the staff tried to fix the temperature but the “hot” water was lukewarm at best when leaving the water run for about 30min
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our week here especially since the front desk gal waited til 2am for us to check in which was nice of her. Very quiet and comfortable hotel enjoyed our stay for the 5 nights.
Stayed 5 nights in Mar 2025
Verified

8/10 Good

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parkiing was convenient. We did not est breakfasts at the property
Stayed 6 nights in Oct 2025
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, clean hotel. Very helpfully and nice staff. Highly recommend staying here.
Stayed 2 nights in Feb 2025
Verified

8/10 Good

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very clean. The services very excellent. The location good. But too much noise.
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Dannine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent quick trip to Mérida

Hotel was in an excellent location, with an amazing staff who were super helpful and attentive. Our room was spacious, updated, with a very comfortable bed. Loved the rain-head shower. Hotel breakfast was so delicious!
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super hotel
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was super modern and clean. Room was super comfortable. Breakfast options could improve as everything was out of a box and seemed old.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great hotel! Everything was very modern and clean, and all of the staff was super friendly. The breakfast buffet was great, and I loved the rooftop pool and easy-to-access parking garage. I would definitely stay here again.
Stayed 7 nights in Mar 2025
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were exceptional!
Stayed 6 nights in Nov 2024
Verified

10/10 Excellent

Safana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed! Great hotel.
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

Mario

Liked: Cleanliness, staff & service
Excelente
Stayed 1 night in Jul 2025