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Gran Real Yucatan

3.5 out of 5.0

Recent guest reviews

The hotel is a lovely property accesible to many tourist attractions walking. The problem is service and cleanliness. Our room was never clean only towel changes and bed made. Even dirty glasses were left in the room. Only two staff members were eager to help, the rest seem to be so unhappy with their jobs. Price is similar to other properties yet you get no breakfast like other hotels do because we reserved via Travelocity. Ridiculous! Finally, be careful with reservations and cancellations ., all properties charge 1 night penalty if you don’t cancell on time they will charge the full amount of your stay !!!! I will never stay or recommend this hotel to anyone that likes good service and a clean room.

Excellent location for exploring Merida Mexico, very nice hotel with great staff. Enjoyable!!

We booked this hotel at a very favorable rate and in exchange we received a clean and modern room, a hot shower in a nice bathroom, a small refrigerator to keep our water cold, an attractive lobby and a delicious breakfast (at extra cost) with fabulous service each morning. We did have to overlook a few minor details (an air conditioning unit that leaked but was promptly repaired) and a lock on the balcony door that did not work (we were on the 4th floor so it was not a security issue). Victor, the bellman, made us feel very welcome as did the breakfast staff. The Receptionist desk was also very helpful when my cousin forgot her sweater in her room. They retrieved it and held it safely for two days until we returned to Merida to get it. We appreciated the honesty. This is not a 5 star property so one can’t expect perfection. What we got was a great rate, a great location and more than we expected for the price we paid. We would stay here again.

The location of this hotel is perfect for visiting museums and other sites in the centre and the room was spacious. The staff were not exceptional. The bed was good, but the deadbolt did not function, the lock on the patio door to the balcony was broken, the light fixture above the bed was broken, the bathroom sink faucet leaked at the base, the bathroom fan gave up half way through our stay, and the sheets were too small for the bed. The room was reasonably clean. There is a lovely courtyard. If you don't mind the details, the room serves the purpose.

Stayed 10 nights. In Merida to find a house. Used it as a business spot for our transaction. Great location. Great vicinity for all the activity in downtown Centro Merida. Probably the best thing about this hotel is it central location, excellent.

The hotel had a beautiful garden in the center with a friendly helpful staff. We got great tips on where to eat and shop. We had 3 problems with our room safe and staff was quick about resolving issues. Big down side? The hot water went out the evening before we left and was still was out in the morning.

Second time staying at this hotel. We love it! Perfect location, perfect feel. Great place. The only negative would be that in the double bed rooms, the beds are fairly small. If you are ok with being intimate with your spouse, no problem!!

Stayed for a week with my wife, great experience Staff was very kind and helpful, located close to the historic city center. Rooms are clean, nice pool and lobby. Hot and cold water. A/C What else do you need? Great stay

Room was of high standards and a moderate price. I was very happy there.

We stayed for 8 days and it was just great. The staff at the front desk was friendly and helpful in all kind of way. The breakast staff were always there to serve you and remembered small detail of you coffe and toast. And the advertisement pictures were the same....

This is a beautiful hotel but they are lacking in a few areas. At these prices they should provide a complimentary breakfast of some sort. There was no coffee-maker or mini-fridge either so you were forced to get dressed and go find your own breakfast, either down in the lobby or down the street. The room felt small and cramped although the mattresses were deluxe. Pool area is in constant shade and unheated so only polar bears would enjoy it. Probably won't be a repeat client.

Calle 56 No. 474 por 55 Merida YUC

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool and indoor pool

Located in Centro, Gran Real Yucatan is within a 10-minute stroll of sights such as Teatro Peon Contreras and Popular Art Museum. This 71-room, 3.5-star hotel has a restaurant along with conveniences like an outdoor pool and an indoor pool. It's in central Merida and also a short walk from Merida Tourism Office and Parque de La Mejorada.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. You can get a quick energy boost at the coffee shop/café. For your convenience, breakfast is available for a fee.


Rooms

All of Gran Real Yucatan's 71 recently renovated rooms provide balconies, free bottled water, and safes. LED TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. In-room massages are available, and other amenities include phones and desks.


Property features

Gran Real Yucatan features an indoor pool, an outdoor pool, and a children's pool. If you drive, put free parking to good use. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, 2 meeting rooms, and conference space.

Guest reviews for Gran Real Yucatan

Everyone (9) Couples (2) Other (1)
2
Everyone

The hotel is a lovely property accesible to many tourist attractions walking. The problem is service and cleanliness. Our room was never clean only towel changes and bed made. Even dirty glasses were left in the room. Only two staff members were eager to help, the rest seem to be so unhappy with their jobs. Price is similar to other properties yet you get no breakfast like other hotels do because we reserved via Travelocity. Ridiculous! Finally, be careful with reservations and cancellations ., all properties charge 1 night penalty if you don’t cancell on time they will charge the full amount of your stay !!!! I will never stay or recommend this hotel to anyone that likes good service and a clean room.

By , from sylmar Caliirnia on Apr 18, 2018

4

central merida hotel

Everyone

Excellent location for exploring Merida Mexico, very nice hotel with great staff. Enjoyable!!

By , from Celebration Fl on Feb 26, 2018

5

we got more than what we paid for

Everyone

We booked this hotel at a very favorable rate and in exchange we received a clean and modern room, a hot shower in a nice bathroom, a small refrigerator to keep our water cold, an attractive lobby and a delicious breakfast (at extra cost) with fabulous service each morning. We did have to overlook a few minor details (an air conditioning unit that leaked but was promptly repaired) and a lock on the balcony door that did not work (we were on the 4th floor so it was not a security issue). Victor, the bellman, made us feel very welcome as did the breakfast staff. The Receptionist desk was also very helpful when my cousin forgot her sweater in her room. They retrieved it and held it safely for two days until we returned to Merida to get it. We appreciated the honesty. This is not a 5 star property so one can’t expect perfection. What we got was a great rate, a great location and more than we expected for the price we paid. We would stay here again.

By , from Cancun and Chicago on Feb 4, 2018

3

good location, but....

Everyone

The location of this hotel is perfect for visiting museums and other sites in the centre and the room was spacious. The staff were not exceptional. The bed was good, but the deadbolt did not function, the lock on the patio door to the balcony was broken, the light fixture above the bed was broken, the bathroom sink faucet leaked at the base, the bathroom fan gave up half way through our stay, and the sheets were too small for the bed. The room was reasonably clean. There is a lovely courtyard. If you don't mind the details, the room serves the purpose.

By , from Tucson on Jan 12, 2018

5
Everyone

Stayed 10 nights. In Merida to find a house. Used it as a business spot for our transaction. Great location. Great vicinity for all the activity in downtown Centro Merida. Probably the best thing about this hotel is it central location, excellent.

By , from sacramento, CA on Dec 11, 2017

3

good or bad?

Everyone

The hotel had a beautiful garden in the center with a friendly helpful staff. We got great tips on where to eat and shop. We had 3 problems with our room safe and staff was quick about resolving issues. Big down side? The hot water went out the evening before we left and was still was out in the morning.

By , from Houston on Nov 29, 2017

5

great place, safe neighborhood.

Everyone

Second time staying at this hotel. We love it! Perfect location, perfect feel. Great place. The only negative would be that in the double bed rooms, the beds are fairly small. If you are ok with being intimate with your spouse, no problem!!

By , from Washington on Nov 8, 2017

5
Everyone

Stayed for a week with my wife, great experience Staff was very kind and helpful, located close to the historic city center. Rooms are clean, nice pool and lobby. Hot and cold water. A/C What else do you need? Great stay

By on Nov 6, 2017

5

cultural experience

Everyone

By , from Washington State on Nov 2, 2016

4

great stay

LGBT

Room was of high standards and a moderate price. I was very happy there.

By on Oct 14, 2014