Gran Real Yucatan3.5 out of 5.0
Recent guest reviews
The only reason I give this hotel a 2star is because they have a nice lobby styled like an interior garden with green plants! And there everything stops! The rooms are dated, quite dirty. No hand towels, no bath mat, no bath gel, no conditioner and a soap that smelled like the primitive soap the peasants used to do from pig fat and caustic soda. But that wouldn’t be the biggest problem. It is loud! The bed vibrates and even ear plugs can’t cover the noise! Our friends stayed in the opposite part of the hotel and the situation was absolutely the same! There are rythmic very loud noises coming both from the steam absorbtion unit of the kitchen, which luckily stops between 23-5 am, but in the rest of the time cracks and whizzez horribly, and the extraloud hum of the airconditioning which never stops. At breakfast, I asked for decaf coffee and the waiter started to explain that they do not have some, but that he has some and will bring it especially for me for a “propina” of course. What a shame! They dare put 5 stars on the front; I do not know how they are not ashamed. It’s not even a 3 star. I will complain to our travel agent for this choice! Stay away if you want to sleep!
This hotel is gorgeous on the inside but it's showing it's age - stains, wear and tear, etc. Could use some sprucing up. Other than our bell boy who was amazing, the service was a bit lackluster. We had a little suite which was very nice with a separate room with couch and bar area (sink, fridge, microwave). Lovely hot shower with great water pressure in the evening. In the morning, however, there was no water for washing or flushing the toilet. Had to wait about 45-60 minutes to get water. When I mentioned this to the front desk, they said they had a little problem but it was fixed in a couple of minutes - not so. I think it's a bit pricey for what you get.
Two adults and one kid. Hotel is clean. Service is very friendly and helpful. Linens are clean. They have free parking. The pool is good size. We only used the hotel for sleeping and showering, didnt dissapoint. It's very close to cathedral in a safe area. Good place to stay with kids or alone.
while the facility is magnificent everything else needs update. first new management is urgently required, second new staff is recommended, current provides no service whatever, not even daily cleaning, very poor selection on breakfast and everywhere they want cash, you have to argue/ignore to get it charged to the room. internal system of accounting is from 70-ties. internet slower than dialup, I had good late night dinner but I think it was brought from outside ...
Would not recommend this hotel. We stayed there for 3 nights. No hot water and did not advise us they were replacing the hot water tank at check-in. They kept saying a couple of hours. Never happened. Also the breakfast was horrible. The dishes had to replaced twice due to being dirty. Ants on the table and on the legs of the chair..food was way below par. Never ate there again. As there was a truck parked at the entrance to their parking lot my car received a huge scratch. Went to front desk to advise..said they had another parking area. How was I to know. They should of had a gate closing the parking lot or a notice stated do not park. Ask to to talk to manager..the desk said unable to get of. Talked to the sales mgr..said unable to do anything for me. Very unsatisfied with this hotel and would not recommend it to anyone.
Good things first. 1) It is centrally located, easy access to the interesting places in Merida. 2) The building is gorgeous. Especially the courtyard, also has cute little pool. 3) The staff at the front desk are extremely helpful. They are there 24/7. So checkin/checkout at any time is not a problem. Not so good things, 1) Cleanliness is a problem. There were mosquitoes, two dead cockroaches and a tiny little lizard in my room. 2) Again on cleanliness, I tried their breakfast once. The cloth covering the toasts had a hair. 3) The food quality was not up to the mark either. If you stay there, i would recommend not eating there much, especially as there are so many great eating joints around. 4) The wifi is bad to say the least.
Staff was nice and friendly and the location is great. You could walk to the city square, cathedral and museums. Room was on the first floor with the pool right outside the room and it was not noisy. Large room had air conditioning and wifi in the room. Parking was very easy to use and I did love the open courtyard lobby.
The rooms were clean and spacious. The ac was nice after a long day out in humid Merida weather. The hotel is close to the main square and main attractions. The wifi was iffy the first day, but worked well the following day. The hotel has a nice courtyard and includes a pool, but didn't have the time to try the pool. The staff was nice and helpful.
The following was our experience: Day 1: Check in easy, shown to our room. Room was nice with plenty of room. Balcony small with no room or furniture to sit on balcony. Attempted to use safe and could not since previous guest locked safe with door open and no way to reset the code. Reported safe issue to front desk. Although the website of the hotel states that the deluxe plus room has a coffee maker and bathrobes, none were to be found. Wifi weak but working. Day 2: Safe still not working. Went to lobby to ask for coffee and was directed to the restaurant. Restaurant stated that we would need to pay cash to get coffee and would deliver to room. Coffee was never delivered. Spoke to the front desk regarding safe again and asked for a coffeemaker for the room. Was told that the room does not get a coffeemaker. I mentioned that website states that it does and was told to give him 30 minutes and he would check with housekeeping to get us a coffeemaker. After coming back to hotel in late afternoon, walked in to a mess on the floor from switching out safe. They came back to clean it up after being in the room for an hour. Wifi stopped working. In the evening, approached another person at front desk regarding coffeemaker and wifi. Was told that I could try to switch to special room the next day and pay more to get a coffeemaker and that I could use the lobby for wifi. Keep in mind that the lobby is not an area I would like to spend researching things to do online as it is not air conditioned. Any time I wanted to get on the internet, I had to go to the lobby. Also, why should I have to change rooms and pay more for a coffeemaker that the hotel's own website states the room includes? Day 3: Guy from desk on first day was in our room with people trying to fix wifi and stated that he would talk to housekeeping about a coffeemaker for us. Still no coffeemaker. Wifi not working. Day 4: Wifi working in the morning. Still no coffeemaker. Wifi started working in the afternoon, but stopped letting us sign on with any device. Day 5: Wifi not working. Frustrated, I posted a comment of our experience on the hotel's Facebook page and asked for the wifi to be reset and copied and pasted the room description with the fact we did not have bathrobes or coffeemaker. Post was replied to. Coffeemaker and bathrobes were delivered (finally on day 5) and wifi started working. I kindly deleted the facebook post in response. Day 6: Ah, finally a coffeemaker and coffee in the room without having to go to lobby to purchase or walk to a restaurant to purchase. However, when housekeeping cleaned the room, cups were not cleaned and no coffee supplies were replaced. I had to get from front desk. Wifi worked all day. Day 7: Checked out. Overall the room is nice with a couple of issues that the staff does not seem to notice. Even though the hotel and room were good, the experience we had dealing with staff made it a less than relaxing stay, which was the purpose of our vacation.
The hotel was very pretty with a nice courtyard and layout. The room was quiet and the pool area was nice. The restaurant food for dinner was not very good, but the breakfast was good. A couple things I will mention is that although the room was very neat, the hotel itself could have been a little tidier. There was a brown splash stain near the elevator that was there for the entire three days we were there. Also, one day downstairs in the main sitting area I watched someone order a drink and came back about five or six hours later and the dirty glass was still sitting in the same spot, empty. On another day, it was about 3 in the afternoon and one of the staff dumped a huge tub of a white substance into the pool. I don't know much about pool chemicals but that seemed like something you shouldn't do at a time of the day when people are going to be using the facilities. The servers and staff were kind but perhaps they were not used to accommodating American tourists (most of the other guests were from other parts of Mexico). As you may know, the tap water in Mexico is not friendly to outsiders and I was very cautious not to consume any of it. I explained to one of the servers at the hotel restaurant that I wanted a fruit juice but to please, please not put any ice in it since the ice is made with tap water, which I'm not immune to. I also paid extra to cover the cost of a bottle of water for them to make the juice with. I tried to explain it clearly and kindly, but it was obvious he didn't know why on earth I didn't want to drink the tap water. The man came out five minutes later with a large cup of juice, with a lot of ice in it, and a bottle of water on the side which was completely not what I'd requested. I hate to sound super nit-picky, but again, this place doesn't seem to accommodate too many foreigners. I would most likely not stay here again.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Outdoor pool and indoor pool
Located in Centro, Gran Real Yucatan is within a 10-minute stroll of sights such as Teatro Peon Contreras and Popular Art Museum. This 71-room, 3.5-star hotel has a restaurant along with conveniences like an outdoor pool and an indoor pool. It's in central Merida and also a short walk from Merida Tourism Office and Parque de La Mejorada.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. You can get a quick energy boost at the coffee shop/café. For your convenience, breakfast is available for a fee.
All of Gran Real Yucatan's 71 recently renovated rooms provide balconies, free bottled water, and safes. LED TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. In-room massages are available, and other amenities include phones and desks.
Gran Real Yucatan features an indoor pool, an outdoor pool, and a children's pool. If you drive, put free parking to good use. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, 2 meeting rooms, and conference space.
Reviews from Trip Advisor
61% of guests recommend this hotelTotal of 292 reviews