Gran Real Yucatan3.5 out of 5.0
Recent guest reviews
The hotel is nice, the rooms are clean, everything worked well and it has a good location. But the best part was the staff, everyone was very nice and always glad to help. In general, people in Mérida are extremely nice and the food is great.
We had an overnight at the Gran Real Yucatan. The hotel is located in a quiet side-street off the busy main Boulevard and close to the centre (walking distance) of Merida. The hotel was a former grand Spanish-colonial villa, now converted to a hotel. Rooms are centred round a large garden/courtyard, with dinner and breakfast served al fresco. All come with the usual trappings - including complimentary bottles of water! Air con controller did not work at first, but reception quickly exchanged, and things worked like a dream thereafter. Breakfast was good with a nice choice of hot and cold dishes, pastries, and fruit. Would stay here again if in the area.
Drove to Merida from Playa del Carmen for a quick overnight visit. Would recommend knowing exactly where you are going, especially if you are a first timer like me as calles cross calles in unexpected ways that can be very confusing. Hospitality here is great, safe and friendly in this deeply historic neighborhood. Would recommend Almendros restaurant (easy walking distance) to try local cuisine - each dish is specialized and made by a local (mostly female vs. a single chef for all). Was to stay at Hotel Hacienda Merida, which was overbooked via Expedia. Alberto (front desk) made sure my husband knew where to park, provided refreshments and found us another place to stay (Gran Real Yucatan) at a good rate AND drove us to the new hotel. Once we arrived in the area, we immediately felt at home both at the hotels and the restaurant we visited. A very nice start to our short trip here, despite what might be a more disastrous situation under different circumstances.
Stayed in Gran Real Yucatán one night while visiting Merida, waiting time at the reception was above average, and I was the only person waiting to be helped. My room was reserved for 2 people, however they insisted that Expedia only reserved for one person so they charged me extra for the 2nd guest. I was on an extended holiday, so the last thing I wanted was to argue. Rooms are our dated, bathrooms are old and need some attention. Wifi does not work in rooms, and the signal in common grounds is weak and comes and goes. Wouldn't stay in this hotel again, nor will recommend it.
We spent 3 nights at the Gran Real, booked by our travel agent as part of a tour. Comfortable room on 4th floor, overlooking the back of the hotel. Good buffet style breakfast. Very good location just 2 blocks from Calle 60, the main drag, & Parque Sta Lucia. I have only given 3 stars due to unfortunate incident: my wife slipped on a patch of floor in our room where some oil or grease had been spilt & inadequately cleaned up; she fell, bruising her arm badly & also knocking over a cup & saucer. The saucer broke & was never replaced. When I checked out the cashier demanded M$30 to pay for the breakage - he got a very short response! Otherwise we liked it & would stay there again.
The lobby gave the impression that the hotel would be luxurious but in fact the room was dated and definitely gave the impression that it wasn't particularly clean. Blood spatters on the wall beside the beds were not encouraging. Breakfast was fine, with a good selection of foods but unfortunately cold foods were covered with cling film which many guests found difficult to handle, so consequently food was often left uncovered, attracting the occasional fly. The staff were lovely and were keen to pass the time of day.
The hotel public areas are beautiful. The rooms, clean and bright. The restaurant is very good. The room was quiet. The locations is close to the main plaza and other central points of interests but not in the middle of it, providing isolation from their noise.
The pictures look great and when you walk in you will be impressed but the second i walked into our bathroom I knew it wasn't clean. I at the time had a cold and i could smell how it smelled like a public bathroom, there were streaks in the toilet and water stains all over the mirror and the floors of the whole room and washroom had those sticky spots with dirt that clings to them that if you wipe it with your shoe it comes off. I went and spoke to the front desk about how that was unacceptable. He just offered switching my room but, for what if that is their clean standard? He also said that if we stayed another night that the ladies would do a 'deep cleaning' and i said, 'you should be doing a 'deep cleaning' after every new client' ridiculous. Also breakfast is not included so you would think perhaps something would be thrown in for the large inconvenience of unsanitary facilities in a supposed hotel but no. And their wifi only works when it feels like it too so all and all, not impressed.
What a splendid entrance to this hotel giving onto a quadrangle courtyard. Beautiful marble everywhere, attractive decoration and comfortable seating. Charming receptionists. A place to park one's car which is a precious advantage so close to the town centre. Everything is within walking distance. But this is where best impressions fade away. We had a small suite. The bed was OK and the decoration rather fussy. The bathroom was again with marble - a bit heavy, but the bath was cheap and rather worn. A number of things did not work in the room. Difficult to put the air-conditioning on, even more so to turn it off. No TV control, a couple of dud lightbulbs. Strangely dissonant with the first impressions. For breakfast there was a pretty big choice but nearly all under plastic film or cellophane wrapper. The table was not cleaned and I had to hunt for someone to provide cutlery, etc. A bit like in the army or in olden times communist Europe . And to top it all what was labelled butter was in fact cheap margarine which was replaced when I complained . So all in all a pity to be in a hotel which could offer a superb experience but which is not making it. Perhaps the warning sign in the room reflects the thinking of the management...
The hotel is quite large which you wouldn't think so from seeing it from the street but once you walk inside you are welcomed by beautifully decorated interior with lush and well manicured garden in the central courtyard. The rooms are also well designed, spacious and most importantly clean, the one we stayed also came with a small balcony. There is also a restaurant in the hotel which looked inviting but we didn't get a chance to try it. We loved the fact that parking was included and the parking lot is right next to the hotel, if you are driving it's a must in Merida since there is absolutely no parking on the streets. Location is excellent, easy walking distance to main square, market and restaurants. The posted nightly rates I thought to be high but we got substantially lower rate by booking in advance online. Would definitely stay here again if we ever return to Merida.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Outdoor pool and indoor pool
Located in Centro, Gran Real Yucatan is within a 10-minute stroll of sights such as Teatro Peon Contreras and Popular Art Museum. This 71-room, 3.5-star hotel has a restaurant along with conveniences like an outdoor pool and an indoor pool. It's in central Merida and also a short walk from Merida Tourism Office and Parque de La Mejorada.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. You can get a quick energy boost at the coffee shop/café. Start your day off with breakfast, available for a fee.
All of Gran Real Yucatan's 71 recently renovated rooms provide balconies, free bottled water, and safes. LED TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. In-room massages are available, and other amenities include phones and desks.
Gran Real Yucatan features an indoor pool, an outdoor pool, and a children's pool. If you drive, put free parking to good use. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, 2 meeting rooms, and conference space.
Reviews from Trip Advisor
61% of guests recommend this hotelTotal of 261 reviews