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Hacienda Xcanatun, Angsana Heritage Collection

5.0 star property
Luxury hotel with 2 restaurants, near GNP Insurance Forum
VIP Access

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Photo gallery for Hacienda Xcanatun, Angsana Heritage Collection

2 bars/lounges, swim-up bar, poolside bar
Property video
Itza Plunge Pool Suite - Double | Bathroom | Shower, rainfall showerhead, hair dryer, bathrobes
Couples treatment rooms, steam room, body treatments, aromatherapy
2 bars/lounges, swim-up bar, poolside bar

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Calle 20 s/n, Mérida, YUC, 97302
  • Place, GNP Insurance Forum
    ‪4 min drive‬
  • Place, Paseo de Montejo
    ‪8 min drive‬
  • Place, Progreso Beach
    ‪40 min drive‬
  • Airport, Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪26 min drive‬
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Room options

View all photos for Kij Master Suite - King

Kij Master Suite - King | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Kij Master Suite - King

9.2 out of 10
Wonderful
(5 reviews)
  • Garden view
  • 947 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Sayab Governor Suite - King

Sayab Governor Suite - King | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Sayab Governor Suite - King

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 1389 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Yaab Ambassador Suite - King

Yaab Ambassador Suite - King | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Yaab Ambassador Suite - King

  • Garden view
  • 1130 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Sayab Governor Suite - King

Living area | 55-inch LED TV with satellite channels, TV, first-run movies

Sayab Governor Suite - King

  • Sleeps 2

View all photos for Yaab Ambassador Suite – King

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Yaab Ambassador Suite – King

  • Sleeps 2

View all photos for Xcanatun Pool Suite

Xcanatun Pool Suite | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Xcanatun Pool Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 2034 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Naj Junior Suite - King

Naj Junior Suite - King | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Naj Junior Suite - King

9.0 out of 10
Wonderful
(7 reviews)
  • Garden view
  • 635 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Naj Junior Suite - Double

Naj Junior Suite - Double | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Naj Junior Suite - Double

9.6 out of 10
Exceptional
(13 reviews)
  • Garden view
  • 635 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Itza Plunge Pool Suite - King

Itza Plunge Pool Suite - King | View from room

Itza Plunge Pool Suite - King

9.2 out of 10
Wonderful
(5 reviews)
  • 958 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Itza Plunge Pool Suite – King

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Itza Plunge Pool Suite – King

  • Sleeps 2

View all photos for Naj Junior Suite – Double

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Naj Junior Suite – Double

  • Sleeps 2

View all photos for Kij Master Suite – King

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Kij Master Suite – King

  • Sleeps 2

View all photos for Kij Master Suite Double

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Kij Master Suite Double

  • Sleeps 2

View all photos for Naj Junior Suite-King

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Naj Junior Suite-King

  • Sleeps 2

View all photos for Yaab Ambassador Suite-Double Beds

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Yaab Ambassador Suite-Double Beds

  • Sleeps 2

View all photos for Sayab Governor Suite – Double

Shower, rainfall showerhead, hair dryer, bathrobes

Sayab Governor Suite – Double

  • Sleeps 2

Xcanatun Pool Suite

  • Sleeps 2

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About the neighborhood

Mérida

Located 1.7 mi (2.7 km) from GNP Insurance Forum, Hacienda Xcanatun, Angsana Heritage Collection is within a 10-minute drive of other popular attractions like Yucatán Siglo XXI Convention Center. This 54-room, 5-star hotel has 3 outdoor pools along with a full-service spa and 2 restaurants.

What's nearby

  • GNP Insurance Forum - 4 min drive - 2.1 miles
  • Paseo de Montejo - 8 min drive - 4.3 miles
  • Yucatán Siglo XXI Convention Center - 8 min drive - 3.9 miles
  • La Isla Mérida Cabo Norte - 8 min drive - 3.1 miles
  • Progreso Beach - 40 min drive - 18.4 miles

Getting around

  • Teya-Merida Station - 23 min drive
  • Mérida International Airport (MID) - 32 min drive

Restaurants

  • ‪Starbucks - ‬16 min walk
  • Hacienda Xcanatun, Angsana Heritage Collection
  • ‪Wendy’s - ‬8 min walk
  • ‪Carl's Jr. - ‬17 min walk
  • ‪Dunkin' Donuts - ‬4 min drive

About this property

Hacienda Xcanatun, Angsana Heritage Collection

Luxury hotel with 2 restaurants, near GNP Insurance Forum
Guests of Hacienda Xcanatun, Angsana Heritage Collection have access to a full-service spa, 3 outdoor pools, and a gym. There's free valet parking, and an airport shuttle (available 24 hours) for USD 48 per vehicle one-way. The 24-hour front desk has staff standing by to help with tours or tickets, securing valuables, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include free WiFi in public areas, a terrace, and laundry facilities.
Guests can expect to find free WiFi and 55-inch LED TVs with satellite channels and first-run movies. Beds sport Egyptian cotton sheets and bathrooms offer rainfall showers, hair dryers, and bathrobes. Furnished balconies or patios, minibars, and espresso makers are also standard.
3 outdoor swimming pools are on site along with a fitness center.
Angsana Spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, Thai massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a steam room.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 7 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free valet parking on site

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to 11:30 AM for a fee: USD 27 to 40 for adults and USD 20 to 40 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • A swim-up bar
  • Couples/private dining

Things to do

  • 3 outdoor pools
  • Full-service spa
  • Gym

Family friendly

  • 3 outdoor pools
  • Free rollaway/extra bed
  • In-room crib
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Spa open daily
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Visual fire alarm

More

  • Banquet hall
  • Colonial architecture
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with premium cable/satellite channels
  • First-run movies

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Outside food is not permitted on the premises.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 30 per pet, per night
  • Dogs only
  • 2 total (22 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation

Children and extra beds

  • Free rollaway/extra beds are available
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 1 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for local cuisine breakfast: approximately USD 27 to 40 for adults, and USD 20 to 40 for children
  • Airport shuttle fee: USD 48 per vehicle (one-way, maximum occupancy 2)
  • Pet fee: USD 30 per pet, per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free valet parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Nearby construction work may cause some noise disturbance.
  • There are no elevators.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

Is a free cancellation option available at Hacienda Xcanatun, Angsana Heritage Collection?

Hacienda Xcanatun, Angsana Heritage Collection provides free cancellation on select room rates. For additional details, take a look at the cancellation policy on Orbitz.

What's there to see near Hacienda Xcanatun, Angsana Heritage Collection?

This hotel is located in Mérida, close to La Isla Mérida Cabo Norte, Paseo de Montejo, and Plaza Altabrisa. You'll also find GNP Insurance Forum and The Harbor Lifestyle Mall within a short drive.

Is there parking available at Hacienda Xcanatun, Angsana Heritage Collection?

Yes, valet parking is offered for free at the hotel.

Is a spa located at Hacienda Xcanatun, Angsana Heritage Collection?

Angsana Spa is the hotel's spa and services include deep-tissue massages, Thai massages, couples treatments, and aromatherapy.

Does Hacienda Xcanatun, Angsana Heritage Collection feature a casino?

No, Hacienda Xcanatun, Angsana Heritage Collection doesn't have a casino.

Will I find an indoor pool at Hacienda Xcanatun, Angsana Heritage Collection?

No, this hotel doesn't have an indoor pool; however, there are 3 outdoor pools. Guests have pool access between 8:00 AM and 8:00 PM.

What amenities will couples enjoy at Hacienda Xcanatun, Angsana Heritage Collection?

There are many amenities for couples at this hotel, including 3 outdoor pools plus some guestrooms feature private pools and fireplaces.

Does Hacienda Xcanatun, Angsana Heritage Collection have a hot tub?

Yes, this hotel offers private spa tubs in some guestrooms.

Does Hacienda Xcanatun, Angsana Heritage Collection have a restaurant that serves breakfast?

Yes, Hacienda Xcanatun, Angsana Heritage Collection has 2 restaurants, and serves breakfast (local cuisine) each morning for a surcharge.

Will Hacienda Xcanatun, Angsana Heritage Collection allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Hacienda Xcanatun, Angsana Heritage Collection for a fee of USD 30 per pet, per night. The property also provides food and water bowls.

Does Hacienda Xcanatun, Angsana Heritage Collection have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to Hacienda Xcanatun, Angsana Heritage Collection?

The closest major airport to Hacienda Xcanatun, Angsana Heritage Collection is Mérida International Airport (MID), which is 12.9 mi away (32 minutes by car).

Are there rooms with balconies that I can book at Hacienda Xcanatun, Angsana Heritage Collection?

Yes, every guestroom at Hacienda Xcanatun, Angsana Heritage Collection comes with a furnished balcony with some featuring garden or courtyard views.

Hacienda Xcanatun, Angsana Heritage Collection Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 388 out of 487 reviews
Rating 8 - Good. 52 out of 487 reviews
Rating 6 - Okay. 18 out of 487 reviews
Rating 4 - Poor. 17 out of 487 reviews
Rating 2 - Terrible. 12 out of 487 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

4/10 Poor

Ricardo

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The place in under construction, when i made the reservation there was no notice about this, the said to us that on Saturday there was no workers on the construction site but there was, lots of noise The food terrible , the service very poor, no one takes care of the guests is just bad service
Stayed 3 nights in Nov 2025

10/10 Excellent

MATILDA

Stayed 6 nights in Nov 2025

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Stayed 6 nights in Oct 2025

8/10 Good

Mario

Liked: Cleanliness, property conditions & facilities
El hotel muy bonito pero el servicio malo
Stayed 5 nights in Aug 2025

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. All helpful and most bilingual. Rooms were beautiful. Property was lovely. Walkway to rooms was a bit rocky and tough to navigate in heels. lol. Would recommend and would stay there again if in the area.
Stayed 5 nights in Oct 2025

10/10 Excellent

Leah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay here.
Stayed 6 nights in Sep 2025

6/10 Okay

ANDREA

Liked: Staff & service, property conditions & facilities
Its just ok tbh. I thought everything was too slow moving for such a large property. I didn't love the food. Its ok priced but it seems the charge for every single thing and i felt rushed using the spa. Communication at the hotel could be better before arrival. My spa appointment that i requested earlier did not make it to the actual spa. Then i paid for a steam session when i think steaming should be free.
Stayed 1 night in Oct 2025

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the ambience
Stayed 4 nights in Sep 2025

10/10 Excellent

Abelardo

Stayed 2 nights in Aug 2025

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very amazing stay
Stayed 2 nights in Aug 2025

10/10 Excellent

Victor, downey

Stayed 1 night in Jul 2025

10/10 Excellent

Hugo, Urmston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal del hotel es excepcional, mencion aparte a nuetro querido Fausto que nos ha facilitado mucho nuestra estancia en el hotel.
Stayed 3 nights in Aug 2025

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hacienda hotel with a mix of old and new. The main swimming pool is fantastic, and the food/drinks offer of a high standard (if expensive) with very professional service level throughout. Our modern room was incredible with outside shower, bath, terrace area, and bed. Although some of the original hacienda charm is being lost by the hotel's expansion, it is being sensitively done with beautiful landscaping and spa area. Note that there is building work going on overlooking the main pool, but not overly intrusive. For peaceful enjoyment, the hotel may also need to think about making one of the two other pools into a children's area or enforcing clearer etiquette on pool use.
Stayed 1 night in Jul 2025

10/10 Excellent

RUBEN

Stayed 1 night in Jul 2025

10/10 Excellent

Gabriel

Stayed 3 nights in Jul 2025

10/10 Excellent

Martha, Phoenix

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is beautiful, loved the trees the greenery, our bed was so comfortable. Waking up to the sound of the birds and nature. Staff is great ,definitely will be coming back.
Stayed 4 nights in Jul 2025

10/10 Excellent

Jacobo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic hotel that captures the beauty of Merida.
Stayed 2 nights in Jul 2025

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Sandra N

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es precioso, tal vez falta un poco de mantenimiento en la alberca principal, pero fuera de eso es increíble
Stayed 2 nights in Jun 2025

10/10 Excellent

Guillermo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities
The excellence in the service
Stayed 5 nights in Jun 2025

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good deal

Very nice facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gorgeous Hotel a Must !!!

Fantastic! Absolutely one of the best hotels I’ve stayed in Merida! Comfortable.. relaxing! And so beautiful this property is! I can not wait to return! Very soon! Food was so very delicious as well!
Stayed 1 night in Apr 2025

10/10 Excellent

Kris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this property. The staff is excellent, they all know your name immediately and no matter who is near you they are asking if we need anything and are there to assist in anyway. The property is quiet and beautiful.
Stayed 8 nights in Apr 2025

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