Novotel Melbourne on Collins

4.5 star property
Family-friendly hotel with an indoor pool connected to a shopping center in Melbourne

Choose dates to view prices

Photo gallery for Novotel Melbourne on Collins

Exterior
Accessible Room, 1 King Bed | 1 bedroom, down comforters, in-room safe, desk
Indoor pool
Indoor pool
Bar (on property)

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Bar

Explore the area

Map
270 Collins Street, Melbourne, VIC, 3000
  • Collins Street
    ‪1 min walk‬
  • Melbourne Central
    ‪7 min walk‬
  • Crown Casino
    ‪15 min walk‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪22 min drive‬

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Room options

Family Suite, Multiple Beds

8.6 out of 10
Excellent
(16 reviews)
  • 527 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

Standard Room, 1 Queen Bed

8.4 out of 10
Very good
(28 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

Deluxe Room, 1 King Bed with Sofa bed (Spa Room)

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Room, 1 King Bed

8.0 out of 10
Very good
(34 reviews)
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed

8.4 out of 10
Very good
(17 reviews)
  • 431 sq ft
  • Sleeps 4
  • 1 King Bed

Accessible Room, 1 King Bed

8.8 out of 10
Excellent
(9 reviews)
  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Twin Beds

8.4 out of 10
Very good
(6 reviews)
  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

Deluxe Double Room, 2 Double Beds

7.8 out of 10
Good
(38 reviews)
  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Melbourne

Located in Melbourne Central Business District, Novotel Melbourne on Collins is adjacent to Collins Street and within a 5-minute walk of other popular sights like Regent Theatre. This hotel has 380 rooms and welcomes guests with conveniences like a restaurant, an indoor pool, and free in-room WiFi. It's connected to a shopping center in central Melbourne, and also a short walk from Bourke Street Mall and Melbourne Central.

What's nearby

  • Collins Street - 1 min walk - 0.0 miles
  • Bourke Street Mall - 2 min walk - 0.1 miles
  • Melbourne Central - 7 min walk - 0.4 miles
  • Crown Casino - 15 min walk - 0.8 miles
  • Marvel Stadium - 19 min walk - 1.0 mile

Getting around

  • Flinders Street Station - 6 min walk
  • Melbourne Central Station - 10 min walk
  • Melbourne Airport (MEL) - 30 min drive

Restaurants

  • ‪Brunetti - ‬2 min walk
  • ‪Betty's Burgers - ‬2 min walk
  • ‪Centre Place - ‬2 min walk
  • ‪Bench Coffee Co. - ‬2 min walk
  • ‪Haigh's Chocolates - ‬2 min walk

About this property

Novotel Melbourne on Collins

Family-friendly hotel with an indoor pool connected to a shopping center in Melbourne
At Novotel Melbourne on Collins, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. Valet parking is available for AUD 64 per day. The front desk has multilingual staff on hand 24/7 to help with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this family-friendly hotel include a conference center, a 24-hour business center, and a computer station.
Guests can expect to find free WiFi and 32-inch LCD TVs with satellite channels and pay movies. Bathrooms offer hair dryers and free toiletries, and beds sport down comforters. Coffee makers, safes, and phones are also available. Housekeeping is available on request.
Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

Afrikaans, Chinese (Mandarin), English, French, German, Japanese, Korean, Portuguese, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Free in-room WiFi has a 5-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 5-device limit

Parking and transportation

  • Offsite parking within 1 mile (AUD 42 per day)
  • Covered valet parking on site (AUD 64 per day)

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; AUD 39 to 39 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Lane Cafe and Bar
  • Lane Restaurant

Things to do

  • Gym
  • Indoor pool
  • Shopping mall

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 5 meeting rooms
  • Computer station
  • Conference center (7,018 square feet of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1992
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from June 23 2025 to June 27 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children 15 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for AUD 80 per day
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: AUD 100 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately AUD 39 to 39 for adults, and AUD 0 to 39 for children
  • Covered valet parking fee: AUD 64 per day
  • Nearby parking fee: AUD 42 per day (2953 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 80 per day
  • Credit card charges are subject to a surcharge of 1.4 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • The hotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 6 AM to 10 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Free in-room WiFi has a 5-device limit. WiFi in public areas is also free and has a 5-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Melbourne Collins
Melbourne Novotel
Melbourne Novotel Collins
Novotel Collins
Novotel Collins Hotel
Novotel Collins Hotel Melbourne
Novotel Collins Melbourne
Novotel Melbourne
Novotel Melbourne Collins
Accor Melbourne On Collins
Novotel Melbourne On Collins Hotel Melbourne
Novotel Melbourne Collins Hotel
Novotel Melbourne on Collins Hotel
Novotel Melbourne on Collins Melbourne
Novotel Melbourne on Collins Hotel Melbourne

Frequently asked questions

Are free cancellation options available at Novotel Melbourne on Collins?

Novotel Melbourne on Collins offers free cancellation on some room rates. For additional details, review the cancellation policy on Orbitz.

How much does it cost to stay at Novotel Melbourne on Collins?

As of Jul 20, 2025, prices found for a 1-night stay for 2 adults at Novotel Melbourne on Collins on Aug 10, 2025 start from $118.93, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Novotel Melbourne on Collins?

This hotel is situated in Melbourne Central Business District, just steps from Collins Street and Regent Theatre, and within a short walk of Melbourne Central. You'll also find Queen Victoria Market and Crown Casino less than a mile away.

Is parking available on site at Novotel Melbourne on Collins?

Yes, covered valet parking is offered for AUD 64 per day.

Does Novotel Melbourne on Collins have a casino at the property?

No, Novotel Melbourne on Collins doesn't have a casino.

Is there an indoor pool at Novotel Melbourne on Collins?

Yes, this hotel has an indoor pool. Guests have pool access between 6 AM and 10 PM. Note though that pool facilities will be unavailable from June 23 2025 until June 27 2025 (subject to change).

What amenities will couples enjoy at Novotel Melbourne on Collins?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant.

Are there hot tubs at Novotel Melbourne on Collins?

No, there isn't a spa tub at this hotel.

Does Novotel Melbourne on Collins have a restaurant with a breakfast menu?

Yes, Novotel Melbourne on Collins serves buffet breakfast for a surcharge each morning at Lane Restaurant.

Does Novotel Melbourne on Collins allow pets to stay free of charge?

No, pets aren't allowed at Novotel Melbourne on Collins though service animals are welcome.

Are there connecting rooms at Novotel Melbourne on Collins?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Novotel Melbourne on Collins?

The closest major airport to Novotel Melbourne on Collins is Melbourne, VIC (MEB-Essendon), which is 9.8 mi away (25 minutes by car). Another top airport is Melbourne Airport (MEL), which is located 14.2 mi away (30-minute drive).

Are there rooms with balconies that I can book at Novotel Melbourne on Collins?

No, there aren't any guestrooms with balconies at Novotel Melbourne on Collins.

Novotel Melbourne on Collins Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 467 out of 1004 reviews
Rating 8 - Good. 325 out of 1004 reviews
Rating 6 - Okay. 133 out of 1004 reviews
Rating 4 - Poor. 50 out of 1004 reviews
Rating 2 - Terrible. 29 out of 1004 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Sravya

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The breakfast was amazing . The hotel itself looked dull and the corridors were not vaccumed enough. Room was neat and clean but the service lacked effort. Dirty dining plates lying around and unattended to , on corridors. Not very impressed.
Stayed 4 nights in Apr 2025

4/10 Poor

Jie

Disliked: Cleanliness, property conditions & facilities
Location
Stayed 5 nights in Apr 2025

4/10 Poor

Anne-Marie

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Poor hotel overall, maintenance not attended to. Lifts broken, fire alarm requiring evacuation in the middle of the night, and in the day. Busy reception phone just rings and long queues. Quite disappointing.
Stayed 6 nights in Apr 2025

8/10 Good

Emelita Rachel, Thousand Oaks

Traveled with family
Liked: Cleanliness, staff & service
Located right in the middle of the city. Very walkable and safe. Friendly and helpful staff. Needs some renovations but the location makes up for it.
Stayed 3 nights in Apr 2025

6/10 Okay

Jason

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Apr 2025

6/10 Okay

Pat

Traveled with partner
Liked: Staff & service
One of the lobby lifts was out of service. When we arrived at our room, there was a meal try outside our door from a previous guest. When we left the next day it was still there. On Saturday at about 08:00 construction work on the building centre started with accompanying noise. Other than that, OK.
Stayed 1 night in Apr 2025

6/10 Okay

Margaret Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Juan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Location perfect for Melbourne center
Stayed 4 nights in Mar 2025

2/10 Terrible

ANDREW

Traveled with family
Disliked: Staff & service, amenities
The hotel is in the centre of the city, only walking distance from all of the major attractions. The trams are free withing the commercial district. The hotel's lift didn;t work for most of or stay and we had to walk up to the reception area around 10 flights. there was no explanation from staff and no appology. We will never stay there again and probably never stay in another NOVA Hotel
Stayed 3 nights in Apr 2025

4/10 Poor

Larry

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The 2 lift to the lobby which was on the 3rd floor was broken for two days.
Stayed 5 nights in Apr 2025

2/10 Terrible

Don

Lift not working,waited 2 hrs for bags. Room service 2 hr delay bathroom floor filthy room not serviced until 5 pm after asking twice would not recommend or return
Stayed 2 nights in Apr 2025

10/10 Excellent

Johnny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a comfortable stay. Great facilities including the under cover (part indoor) pool. Many bar and dining options withing walking distance. We will definitely return.
Stayed 2 nights in Apr 2025

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service

Not that good

Bad wifi, room service not that good, didn't give new box of tissues paper even the one in my room was running out.
Stayed 2 nights in Mar 2025

8/10 Good

charlie

Liked: Cleanliness, staff & service, property conditions & facilities
Grea
Stayed 3 nights in Mar 2025

8/10 Good

Robert Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay and loved the position. So easy to get to places, lots of eateries and shopping.
Stayed 5 nights in Mar 2025

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Scott

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Great room, friendly staff!
Stayed 3 nights in Mar 2025

10/10 Excellent

Alison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, great location
Stayed 3 nights in Mar 2025

8/10 Good

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t drink the water

Great location, secure and generous sized room. My only gripe is the unsealed bottle of water they put in the fridge under the guise of being environmentally friendly. No way would I use this as there are no assurances that the contents have been tampered with or the bottle itself was in fact hygienic. Terrible idea! Bring your own water!!!!
Stayed 4 nights in Mar 2025

8/10 Good

Stefanie

Business traveler
Liked: Staff & service, amenities
Staff were brilliant, very attentive and smooth check in process. Property is dated but comfy.
Stayed 2 nights in Mar 2025

4/10 Poor

Paula

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Location excellent. That's about it. 1) Noise from workmen from outside as soon as we arrived fri afternoon, all morning Sat. Needs to be stated and price reduced. Not worth $250 a nite. 2) Bar fridge not working 3) Plug for hairdryer in Bathroom not working. Staff siad the master switch needed to be on. Tried that, still nothing. If thats the case suggest a wriiten note claiming so. 4) Rang Sat am for milk as only one in bar fridge. Rang 3 times, with staff saying they would bring up. I ended up going downstairs to retieve. Very poor service. Just for milk in our coffee. 5) Concierge helpful when we were leaving. Woeful Disappointed.
Stayed 2 nights in Mar 2025

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location, pleasant stay

This is the only hotel I stay when I’m in Melbourne
Stayed 3 nights in Mar 2025

8/10 Good

Beshara

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 8 nights in Feb 2025

6/10 Okay

Susan

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Novotel currently doing renovation works including on Saturday. It was annoying we weren't told and horrible to wake up to all the jack-hammering.
Stayed 2 nights in Mar 2025

6/10 Okay

David

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Disappointed in room size and volume of AC in the room kept me awake. Not having mains plugs both side of the bed meant I had to sleep on wrong side as my CPAP machine didn’t have power on the right side for me. Broken reading lamp and hard towels. Overall 6/10.
Stayed 1 night in Mar 2025