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Crowne Plaza Melbourne by IHG

4.5 star property

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Photo gallery for Crowne Plaza Melbourne by IHG

Exterior
Breakfast, lunch, dinner served; local and international cuisine
Meeting facility
Interior
Property amenity

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
1-5 Spencer Street, Docklands, VIC, 3008
  • Place, Crown Casino
    ‪2 min walk‬
  • Place, Melbourne Convention and Exhibition Centre
    ‪2 min walk‬
  • Place, SEA LIFE Melbourne
    ‪3 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪25 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, River View (High Floor)

Standard Room, 1 King Bed, River View (High Floor) | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, River View (High Floor)

8.8 out of 10
Excellent
(15 reviews)
  • River view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(57 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible | View from room

Standard Room, 1 King Bed, Accessible

9.4 out of 10
Exceptional
(8 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, River View

Suite, 1 Bedroom, River View | Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, River View

10.0 out of 10
Exceptional
(4 reviews)
  • River view
  • 581 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, River View

View from room

Standard Room, 2 Double Beds, River View

9.4 out of 10
Exceptional
(76 reviews)
  • River view
  • 285 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Premium bedding, in-room safe, desk, laptop workspace

Standard Room

8.8 out of 10
Excellent
(38 reviews)
  • 285 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, River View

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, River View

8.6 out of 10
Excellent
(19 reviews)
  • River view
  • 285 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Casino View)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Casino View)

9.6 out of 10
Exceptional
(7 reviews)
  • River view
  • 285 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (High Floor, Casino View)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (High Floor, Casino View)

9.0 out of 10
Wonderful
(2 reviews)
  • River view
  • 285 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

View from room

Premium Room

8.6 out of 10
Excellent
(4 reviews)
  • River view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Melbourne

Located in Docklands, Crowne Plaza Melbourne by IHG is adjacent to Melbourne Convention and Exhibition Centre and within a 5-minute walk of other popular sights like Crown Casino. This 432-room, 4.5-star hotel has an outdoor pool along with a 24-hour gym and free in-room WiFi.

What's nearby

  • Crown Casino - 2 min walk - 0.1 miles
  • Melbourne Convention and Exhibition Centre - 2 min walk - 0.1 miles
  • SEA LIFE Melbourne - 3 min walk - 0.2 miles
  • Flinders Lane - 5 min walk - 0.3 miles
  • DFO South Wharf - 7 min walk - 0.4 miles

Getting around

  • Southern Cross Station - 8 min walk
  • Flagstaff Station - 18 min walk
  • Melbourne Airport (MEL) - 26 min drive

Restaurants

  • ‪Kingpin Bowling - ‬5 min walk
  • ‪Zero Gradi - ‬4 min walk
  • ‪Jackpot Bar - ‬4 min walk
  • ‪The Boatbuilders Yard - ‬5 min walk
  • ‪Lumia - ‬3 min walk

About this property

Crowne Plaza Melbourne by IHG

Guests staying at Crowne Plaza Melbourne by IHG enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. Valet parking is offered for AUD 80 per night. Multilingual staff at the 24-hour front desk can assist with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this luxury hotel include meeting rooms, a conference center, and express check-out.
55-inch Smart TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and beds sport premium bedding. Espresso makers, safes, and phones are also available. Change of towels is available on request.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (AUD 45 per night); discounts available
  • Secured, covered self parking on site (AUD 45 per night)
  • Secured, covered valet parking on site (AUD 80 per night; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:30 AM on weekends; AUD 40 to 42 for adults and AUD 25 to 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Dive Bar
  • Ottie's
  • Pow Wow

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • In-room crib
  • Mini-fridge
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 10 meeting rooms
  • Conference center (12,949 square feet of space)
  • Coworking space

Outdoors

  • Free pool cabanas
  • On a river
  • Outdoor entertainment area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (43 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (33 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 10 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.9 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for AUD 65.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately AUD 40 to 42 for adults, and AUD 25 to 25 for children
  • Covered self parking fee: AUD 45 per night
  • Covered valet parking fee: AUD 80 per night (in/out privileges)
  • Nearby parking fee: AUD 45 per night (656 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 65.0 per night
  • Credit card charges are subject to a surcharge of 1.9 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 9:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Crowne Plaza Hotel Melbourne
Crowne Plaza Melbourne
Melbourne Crowne Plaza
Crowne Plaza Melbourne Hotel Melbourne
Crowne Plaza Melbourne Hotel

Frequently asked questions

Is a free cancellation option available at Crowne Plaza Melbourne by IHG?

Crowne Plaza Melbourne by IHG offers free cancellation on certain room rates. To learn more, review the cancellation policy on our site.

How much does it cost to stay at Crowne Plaza Melbourne by IHG?

As of Mar 4, 2026, prices found for a 1-night stay for 2 adults at Crowne Plaza Melbourne by IHG on Apr 1, 2026 start from 117.09, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around Crowne Plaza Melbourne by IHG?

This hotel is situated in Docklands, just steps from Crown Casino, and within a 10-minute walk of Collins Street and SEA LIFE Melbourne. You'll also find Marvel Stadium and Melbourne Central within a short drive.

Is parking available on site at Crowne Plaza Melbourne by IHG?

Yes, secured valet parking is offered for AUD 80 per night with in/out privileges. Bicycle parking is also available for guests.

Does Crowne Plaza Melbourne by IHG feature a casino on the premises?

No, Crowne Plaza Melbourne by IHG doesn't have a casino.

Is there an indoor pool at Crowne Plaza Melbourne by IHG?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 6:00 AM and 9:00 PM.

What do couples enjoy most about Crowne Plaza Melbourne by IHG?

This riverfront hotel offers many amenities for couples such as an outdoor pool and a bar with some guestrooms featuring in-room massages.

Does Crowne Plaza Melbourne by IHG have a hot tub?

No, there isn't a spa tub at this hotel.

Does Crowne Plaza Melbourne by IHG feature a restaurant that includes a breakfast menu?

Yes, Crowne Plaza Melbourne by IHG serves buffet breakfast for a surcharge each morning at Ottie's.

Does Crowne Plaza Melbourne by IHG allow pets to stay for free?

No, pets aren't allowed at Crowne Plaza Melbourne by IHG though service animals are welcome.

Are there connecting rooms at Crowne Plaza Melbourne by IHG?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from Crowne Plaza Melbourne by IHG?

The closest major airport to Crowne Plaza Melbourne by IHG is Melbourne, VIC (MEB-Essendon), which is 11.9 mi away (23 minutes by car). Another top airport is Melbourne Airport (MEL), which is located 16.2 mi away (26-minute drive).

Can I book a room with a balcony at Crowne Plaza Melbourne by IHG?

No, there aren't any guestrooms with balconies at Crowne Plaza Melbourne by IHG.

Crowne Plaza Melbourne by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 621 out of 1001 reviews
Rating 8 - Good. 250 out of 1001 reviews
Rating 6 - Okay. 76 out of 1001 reviews
Rating 4 - Poor. 38 out of 1001 reviews
Rating 2 - Terrible. 16 out of 1001 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Paul

Liked: Amenities
Great
Stayed 2 nights in Nov 2025

4/10 Poor

Natasha

Liked: Staff & service
Disliked: Cleanliness
Room was very dirty and old. There was an old band aid on the floor
Stayed 1 night in Nov 2025

10/10 Excellent

Geoff

Stayed 1 night in Nov 2025

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excelent service and top housekeeping the staff were always frendly
Stayed 6 nights in Nov 2025

10/10 Excellent

colleen

Liked: Cleanliness, staff & service, property conditions & facilities
The construction around the hotel while I know is temporary it was annoying how on Saturday the footpath was blocked and made getting to the stairs at the hotel difficult.
Stayed 6 nights in Nov 2025

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Well laid out room
Stayed 3 nights in Nov 2025

10/10 Excellent

Arioki

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

10/10 Excellent

Halla

Traveled with family
Liked: Cleanliness, staff & service, amenities
Location, and staff
Stayed 2 nights in Nov 2025

10/10 Excellent

Emma

Stayed 2 nights in Nov 2025

8/10 Good

Stephanie

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Ease to the Convention Center was awesome! Was a bit noisy at night. Could hear scooters and people walking by. Room was ready early, as requested, which was super convenient as needed for event.
Stayed 1 night in Nov 2025

10/10 Excellent

Aline

Stayed 2 nights in Nov 2025

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best stay we have had in Melbourne
Stayed 2 nights in Nov 2025

10/10 Excellent

Trustmore

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very pleasant stay and love staff you got there.
Stayed 2 nights in Nov 2025

10/10 Excellent

Sandi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our overall stay at the hotel was very enjoyable, with comfortable rooms and excellent service from the reception and concierge teams, who were consistently friendly and helpful. Unfortunately, two issues prevented the experience from being perfect. Firstly, despite pre-booking valet parking for a specific time to attend a wedding, we had to wait 20 minutes for our car to be returned. This caused us to arrive late and enter alongside the bride, which was quite embarrassing. Secondly, at breakfast several items in the bain-marie were only lukewarm or cold, which was disappointing given the otherwise high standard. With better coordination—particularly around valet service and breakfast food temperature—this would have been an outstanding stay. We hope these points can be addressed, as we would happily return if these small but impactful issues are resolved.
Stayed 2 nights in Nov 2025

8/10 Good

Ashlea

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Cleanliness staff friendliness
Stayed 2 nights in Nov 2025

8/10 Good

TAYLOR

Stayed 3 nights in Oct 2025

10/10 Excellent

Navdeep

Stayed 1 night in Nov 2025

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Construction work outside
Stayed 2 nights in Nov 2025

10/10 Excellent

Ai lee

Stayed 3 nights in Sep 2025

8/10 Good

Joe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, nice buffet breakfast, updated guest rooms. I would definitely stay there again and recommend to others.
Stayed 8 nights in Oct 2025

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything from check in until check out was excellent. Lovely staff
Stayed 1 night in Nov 2025

8/10 Good

Kylie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking and friendly service. The breakfast is great. The gym is very well equipped and filled with natural light (not small or dingy).
Stayed 1 night in Nov 2025

4/10 Poor

negin

Disliked: Cleanliness, staff & service, amenities
Poor service , delay in service and amenities outdated. Overrated.
Stayed 1 night in Oct 2025

10/10 Excellent

carol

Liked: Cleanliness, amenities, property conditions & facilities
It was great
Stayed 3 nights in Oct 2025

10/10 Excellent

Simran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our two night stay at Crowne Plaza. The hotel is in a great location, close to Crown Casino and DFO with trams out front and trains nearby. The staff were friendly, helpful and accommodating, from reception to concierge and also very professional. Our room had spectacular river views and there were many lovely louge areas around the hotel too, as well as filtered water refill stations available. The only small downside was that I don’t prefer carpet and the glass bathroom door opening right onto the bed didn't allow much privacy, as having the layout of the bathroom and wardrobes switched around, would've worked better. The gym and outdoor pool looked very nice and well maintained.
Stayed 2 nights in Oct 2025

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