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Suites You Soho

Property class: 1

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Photo gallery for Suites You Soho

A modern bedroom with a large bed, a desk, a chair, and a TV mounted on the wall.
A modern interior with a wooden door, a hanging light fixture, and a plant in the foreground.
A building with a closed entrance, a metal gate, and a small bollard on the pavement.
A logo with the text "SUITES YOU" and "since 2009".
A staircase with wooden steps and a wooden door at the top.

Reviews

7.4 out of 10
Good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Parking available

Explore the area

View in a map
Calle de la Cruzada, 1, Madrid, Madrid, 28013
  • Place, Royal Palace of Madrid
    ‪2 min walk‬
  • Place, Plaza Mayor
    ‪3 min walk‬
  • Place, Gran Via
    ‪8 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪22 min drive‬

Room options

View all photos for Standard Room

A bedroom with a bed, bedside table, chair, and a mirror.

Standard Room

7.8 out of 10
Good
(8 reviews)
  • 129 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

A modern bedroom with a large bed, bedside lamps, and a wooden headboard.

Deluxe Double Room

10.0 out of 10
Exceptional
(1 review)
  • 161 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room, Accessible

A modern bedroom with a large bed, multiple pillows, a wooden headboard, and a bedside table.

Standard Double Room, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Madrid

Located in Madrid Centro, Suites You Soho is within a 5-minute walk of popular attractions such as Plaza Mayor and Royal Palace of Madrid. This 12-room pension welcomes guests with conveniences like free in-room WiFi, express check-in, and express check-out. It's connected to a rail/subway station in central Madrid, and also a short walk from Puerta del Sol and Gran Via.
View more Pensions in MadridOpens in a new window

What's nearby

  • Royal Palace of Madrid - 2 min walk - 0.1 miles
  • Plaza Mayor - 3 min walk - 0.2 miles
  • San Miguel Market - 3 min walk - 0.2 miles
  • Puerta del Sol - 8 min walk - 0.5 miles
  • Gran Via - 8 min walk - 0.5 miles

Getting around

  • Opera Station - 4 min walk
  • Madrid Principe Pio Station - 17 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 31 min drive

Restaurants

  • ‪La Paradita Tapas Bar - ‬4 min walk
  • ‪El Anciano Rey de los Vinos - ‬3 min walk
  • ‪Horno La Santiaguesa - ‬2 min walk
  • ‪Cervecería La Mayor - ‬2 min walk
  • ‪Casa Ciriaco - ‬2 min walk

About this property

Suites You Soho

Guests of Suites You Soho enjoy free WiFi in public areas, express check-in, and express check-out. If you drive, self parking is EUR 20 per night, or you can take advantage of the airport shuttle (available 24 hours) for EUR 40 per vehicle one-way. Friendly staff can provide luggage storage, and also offer advice about sightseeing.
40-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Beds are dressed in down comforters and bathrooms offer rainfall showers and hair dryers. Other standard amenities include ironing boards, desks, and wardrobes or closets.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Covered self parking on site (EUR 20 per night)
  • Limited onsite self parking (max 6 spaces per unit)
  • Onsite parking options include a garage

Family friendly

  • Soundproofed rooms

Conveniences

  • Luggage storage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator (single-level property)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 1 floor
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper

Entertainment

  • 40-inch flat-screen TV with digital channels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Heated floor
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions and smart lock details; access will be through a private entrance
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
Guests are required to download the property's Stay My Way mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Private entrance, smart lock

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: EUR 40 per vehicle (one-way)
  • Airport shuttle fee per child: EUR 40 (one-way), (up to 18 years old)
  • Covered self parking fee: EUR 20 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher and a smoke detector
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
Checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve cribs/infant beds.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.
  • Parking has height restrictions.

Property is also known as

SY Soho
Suites You Soho
Suites You Soho Madrid
Suites You Soho Pension
Suites You Soho Pension Madrid

Frequently asked questions

Are free cancellation options available at Suites You Soho?

Suites You Soho provides free cancellation on select room rates. For more details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Suites You Soho?

As of Sep 11, 2026, prices found for a 1-night stay for 2 adults at Suites You Soho on Sep 28, 2026 start from $146, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Suites You Soho?

This pension is situated in Madrid Centro within a 10-minute walk of Plaza Mayor, Royal Palace of Madrid, and Puerta del Sol. You'll also find Gran Via and El Retiro Park within a short drive.

Is there parking available at Suites You Soho?

Yes, covered parking is offered for EUR 20 per night. You'll find a garage and max 6 spaces per unit.

Does Suites You Soho include a casino at the property?

No, Suites You Soho doesn't have a casino.

Will I find an indoor pool at Suites You Soho?

No, there is no indoor pool at this pension.

What amenities will couples enjoy at Suites You Soho?

Amenities that appeal to couples at this pension include a down comforter, a rainfall showerhead, and a heated floor.

Does Suites You Soho have a hot tub?

No, there isn't a spa tub at this pension.

Does Suites You Soho have a restaurant with a breakfast menu?

No, Suites You Soho doesn't have a restaurant that serves breakfast.

Will Suites You Soho allow pets to stay for free?

No, pets aren't allowed at Suites You Soho though service animals are welcome.

Does Suites You Soho have connecting rooms available?

No, this pension doesn't feature connecting guestrooms.

Where is the closest airport to Suites You Soho?

The closest major airport to Suites You Soho is Adolfo Suarez Madrid-Barajas Airport (MAD), which is 14.3 mi away (31 minutes by car).

Are there rooms with balconies at Suites You Soho?

No, you won't find accommodations with balconies at Suites You Soho.

Suites You Soho Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 28 out of 85 reviews
Rating 8 - Good. 29 out of 85 reviews
Rating 6 - Okay. 10 out of 85 reviews
Rating 4 - Poor. 6 out of 85 reviews
Rating 2 - Terrible. 12 out of 85 reviews

7.8/10

Cleanliness

7.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and comfortable. The location is close to local shops. Overall highly recommend.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Boluwatife

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place in center of Madrid and very affordable for its price and quality
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Nicolas

Liked: Cleanliness, amenities
Nice
Stayed 2 nights in Aug 2025
Verified review

8/10 Good

Chantel

Liked: Cleanliness, amenities
Disliked: Staff & service
Great location! Nice clean room. Freshly painted halls... as we were checking in. Comfy bed. No parking as indicated tho'. Parked at El Cortes Inglés for €28... not happy about that part.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Adolfo

Was nice room! Nice staff!
Stayed 2 nights in Mar 2021
Verified review

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Nov 2025
Verified review

2/10 Terrible

Jesus Pimentel

Disliked: Cleanliness, staff & service, amenities
Great location, awful housekeeping.
Stayed 11 nights in Apr 2023
Verified review

2/10 Terrible

edgar

Disliked: Staff & service, amenities, property conditions & facilities
The location was great but the room itself not very good. Super small and nobody to check you in or out. Nobody to ask for toilet paper or stuff needed in the room priced accordingly I guess
Stayed 4 nights in Nov 2024
Verified review

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff were super attentive (via WhatsApp - despite a few issues with “StayMyWay” app) The air conditioning in the room was blissful. Thank you again.
Stayed 2 nights in Jun 2024
Verified review

8/10 Good

Esther

Liked: Cleanliness, property conditions & facilities
Staffs contact was via email, always professional and and offering to help.
Stayed 4 nights in Sep 2024
Verified review

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good location but cleanliness was poor (hair on bed sheets and pillows). Bathroom vanity decaying and hair in sink.
Stayed 1 night in Apr 2024
Verified review

2/10 Terrible

phillip

Disliked: Property conditions & facilities
No storage. Small. Cramped. A window to nowhere. You can easily find better places to stay than this. Would not recommend
Stayed 4 nights in Jul 2024
Verified review

2/10 Terrible

Jose

Disliked: Staff & service, amenities
I'll start by saying that you need to remove this option from your listing. At no point does it say that you don't have a reception area near the rooms. However, they do say: "Suites You Soho offers a warm welcome with express check-in." How dare you talk about a warm welcome when you can't even see them? To enter the building, you have to use an app to open two gates and then the room. The photos of the room look like they were designed with AI. It looks more like a motel room in the Old West. The only positive thing I can mention is that the bed isn't uncomfortable. Ultimately, the value for money is terrible. That's why I was annoyed that I made a reservation. An Arb would have been better.
Stayed 2 nights in Oct 2025
Verified review

4/10 Poor

Patricia

Liked: Room comfort
Disliked: Staff & service

Poor service

Bad customer service at the phone. They don’t bother to answer the calls and the cleaning it was not that good, there was hair in the shower.
Stayed 2 nights in Jan 2023
Verified review

2/10 Terrible

Cora

Disliked: Property conditions & facilities
Dirty bedding, dirty room. Refused to provide glasses. Refused to clean the room. Locked us out of our room twice in two days. The second time we were locked out the entire morning, until someone finally showed up for work at 11am. I get it you don’t want to see foreigners in your country, but this attitude and level of service is simply outrageous.
Stayed 2 nights in May 2024
Verified review

2/10 Terrible

Jake

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Backed up drain/sewage water

When we first arrived and turned on the bathroom taps on the sink, the plumbing was so backed up that water started to flow out of the shower drain into the bathroom floor. Slime and other debris from previous guests washed back up and filled the shower floor and made the room smell disgusting. With staff on site, we could only communicate through Whatsapp and the response times were disappointing. Once I got ahold of them they informed me that they could/would not move us to another room and that they would send maintenance to look at the problem. They did not end up sending someone to fix the issue and we had to wait for cleaning staff to arrive the following afternoon (which wasted half of our travel day in Madrid). Cleaning staff were not even aware of the issue when they arrived and I had to get them to come and look in the room. If I had left without waiting they would have not entered the room to realize there was an issue. Unfortunately we were only in Madrid for 2 days and dealing with this issue ruined most of our time there. Would not recommend staying here.
Stayed 2 nights in Oct 2022
Verified review

4/10 Poor

Tajala

Disliked: Cleanliness, staff & service, amenities
On arrival at the address, I was confused because there was no signage and where the map took me was the street behind and the building was derelict and fenced off. I phoned the customer help number and was answered by a woman who wasn't responding to any of my queries and proceeded to hang up the call. I tried phoning back but there was no response. I had to get my travel partner to phone the number and in which they immediately responded. I was appalled by the lack of communication and customer service skills provided. The lady made no attempt to guide me to the correct building, all she kept on repeating was follow the address. I was stood on the street for 30 minutes before I decided to walk around the block and start looking at individual front doors. It then became clear to me that my room was behind a gated entrance. This was already overwhelming as the instructions were not clear. I managed to make my way into the room and upon arrival I went for a shower and was struggling to figure out how the hot water worked as there was one particular way it had to be set. That night, when I went to sleep the bedsheets were flimsy as there were 3 layers of thin sheets that kept on moving around and made it uncomfortable whilst sleeping. I decided to remove the middle layer. The following day when I was folding the removed sheet, to my horror I found a dead bed bug. This terrified me and when I requested for the room to be cleaned, I was denied this request as I was only staying
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Silvia

Liked: Cleanliness, amenities, property conditions & facilities
Personal amable, instalaciones limpias y cómodas
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

JOEL

Liked: Cleanliness, amenities
Disliked: Staff & service
Confort chambre, situation dans la ville.
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

So

Liked: Cleanliness, amenities, property conditions & facilities
Die Ausstattung könnte etwas besser sein. Ein kleiner Kühlschrank zum Beispiel wäre sehr hilfreich. Die Dusche war etwas mitgenommen die Tür ging nicht richtig zu und diese Schiebetür zum Bad war auch nicht so toll. Es fehlten Haken wo ma sein Handtuch einfach aufhängt Schade war auch dass man keinen Blick nach außen hatte. Sehr freundlicher Service wir wurden nach zwei Tagen gefragt ob wir eine Reinigung haben wollten und auch so waren sie immer sofort tätig wenn etwas war. Die Nähe zum Zentrum und zum Schloss ist super, man konnte fast alles fussläufig erreichen. Wir hatten schöne Tage
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima localização, quarto bom , porém acho que deveria ter um frigobar para um melhor aproveitamento da estadia. Como não tem café, poderíamos comprar alguns petisco e bebidas para usufruir e sem a geladeira, não foi possível.
Stayed 3 nights in Oct 2025
Verified review

8/10 Good

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A localização é o ponto forte. O apartamento é muito bem localizado, com mercado e cafés muito próximos. Vale muito a pena. Cama confortável. Banheiro amplo. Apartamento pequeno mas funcional.
Stayed 3 nights in Oct 2025
Verified review

6/10 Okay

Alexandra

Liked: Property conditions & facilities, room comfort
Ótima localização e contacto com responsáveis sem qualquer dificuldade. Quanto a limpeza: a básica. Em termos de insonorizacao é mau. Mas tendo em conta a localização e os preços em redor, é aceitável.
Stayed 3 nights in Sep 2025
Verified review

2/10 Terrible

Berny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estafado en Madrid

Pésimo servicio al cliente No pude acceder nunca a la propiedad ya que ellos (suites you soho) no me proporcionaron en ningún momento el acceso a la propiedad y alegaron que se lo hicieron llegar a ustedes como agencia (hoteles.com) Donde ustedes tampoco tenían la información ya que así me lo hicieron saber en un correo Si tengo que describir esta experiencia diría que fue nefasta y que prácticamente me estafaron ya que ahora no me quieren reintegrar el dinero de algo a lo que no pude acceder por culpa de ellos y que además me tocó gastar en otro hotel
Stayed 2 nights in Jul 2025
Verified review

8/10 Good

Carla

Liked: Amenities, property conditions & facilities
Como positivo: esta muy centrico, llave de la habitación virtual Como negativo: la limpieza se puede mejorar aunque no estaba sucio pero cositas puntuales que para un alojamiento habría que tener en cuenta, no esta muy bien insonorizado
Stayed 2 nights in Mar 2025