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Sercotel Hotel Pozuelo

3.5 star property
Hotel in Pozuelo de Alarcon with a 24-hour front desk and a coffee shop

Choose dates to view prices

Photo gallery for Sercotel Hotel Pozuelo

Front of property - evening/night
Lobby sitting area
Exterior
Reception
Premium bedding, minibar, in-room safe, desk

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Room service
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Camino de las Huertas-Edificio 5, 2, Pozuelo de Alarcon, Community of Madrid, 28223
  • Madrid Zoo Aquarium
    ‪11 min drive‬
  • Gran Via
    ‪13 min drive‬
  • Madrid Amusement Park
    ‪13 min drive‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪26 min drive‬

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Room options

View all photos for Superior Double Room

Premium bedding, minibar, in-room safe, desk

Superior Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room

Premium bedding, minibar, in-room safe, desk

Classic Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite

Premium bedding, minibar, in-room safe, desk

Junior Suite

  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Pozuelo de Alarcon

Located 3.1 mi (5 km) from Hospital Sanitas La Zarzuela, Sercotel Hotel Pozuelo is within a 10-minute drive of Hospital Quiron Madrid. This 48-room, 3.5-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and free in-room WiFi.

What's nearby

  • Madrid Zoo Aquarium - 11 min drive - 6.7 miles
  • Plaza Mayor - 13 min drive - 8.8 miles
  • Gran Via - 13 min drive - 8.6 miles
  • Madrid Amusement Park - 13 min drive - 7.1 miles
  • Puerta del Sol - 14 min drive - 9.1 miles

Getting around

  • Pozuelo Station - 3 min drive
  • Belgica Station - 17 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 26 min drive

Restaurants

  • ‪Cafe Pizarro - ‬9 min walk
  • ‪Suri - ‬7 min walk
  • ‪La Cocina de Cecilia - ‬15 min walk
  • ‪La Cantina de Pozuelo - ‬13 min walk
  • ‪La Casica - ‬2 min walk

About this property

Sercotel Hotel Pozuelo

Hotel in Pozuelo de Alarcon with a 24-hour front desk and a coffee shop
Sercotel Hotel Pozuelo features free WiFi in public areas, meeting rooms, and conference space. Self parking is offered for EUR 12 per day. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, securing valuables, and luggage storage. Additional amenities include a business center, wedding services, and a banquet hall.
Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Refrigerators, minibars, and laptop-compatible safes are also available.

Languages

English, French, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 12 per day)
  • Limited onsite parking
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 13.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Cafe-Bar
  • Filarmonia Restaurant

Family friendly

  • In-room full-sized refrigerator/freezer
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,422 square feet of conference space
  • 4 meeting rooms
  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2001
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Full-sized refrigerator/freezer
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for EUR 20.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 13.50 per person
  • Self parking fee: EUR 12 per day
  • Rollaway bed fee: EUR 20.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Charges or special cancellation policies for group reservations may apply (more than 8 rooms for the same property/stay dates).
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Hotel Pozuelo
Hotel Pozuelo Pozuelo De Alarcon
Pozuelo Pozuelo De Alarcon
Pozuelo
Pozuelo
Hotel Pozuelo
Sercotel Hotel Pozuelo Hotel
Sercotel Hotel Pozuelo Pozuelo de Alarcon
Sercotel Hotel Pozuelo Hotel Pozuelo de Alarcon

Frequently asked questions

Are free cancellation options available at Sercotel Hotel Pozuelo?

Sercotel Hotel Pozuelo provides free cancellation on select room rates. For specific requirements, review the cancellation policy on our site.

How much does it cost to stay at Sercotel Hotel Pozuelo?

As of May 31, 2025, prices found for a 1-night stay for 2 adults at Sercotel Hotel Pozuelo on Jun 9, 2025 start from $176.77, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Sercotel Hotel Pozuelo?

This hotel is located in Pozuelo de Alarcon, close to Plaza Mayor, Puerta del Sol, and Madrid Zoo Aquarium. Madrid Amusement Park and Plaza de España - Princesa are both also nearby.

Is there parking available at Sercotel Hotel Pozuelo?

Yes, parking is offered for EUR 12 per day.

Does Sercotel Hotel Pozuelo include a casino?

No, Sercotel Hotel Pozuelo doesn't have a casino.

Will I find an indoor pool at Sercotel Hotel Pozuelo?

No, there is no indoor pool at this hotel.

Is Sercotel Hotel Pozuelo a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like a minibar and premium bedding as well as a bar.

Are there hot tubs at Sercotel Hotel Pozuelo?

No, there isn't a spa tub at this hotel.

Does Sercotel Hotel Pozuelo feature a restaurant that includes a breakfast menu?

Yes, Sercotel Hotel Pozuelo serves buffet breakfast for a surcharge each morning at Filarmonia Restaurant.

Will Sercotel Hotel Pozuelo allow pets to stay for free?

No, pets aren't allowed at Sercotel Hotel Pozuelo though service animals are welcome.

Are there connecting rooms at Sercotel Hotel Pozuelo?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Sercotel Hotel Pozuelo?

The closest major airport to Sercotel Hotel Pozuelo is Adolfo Suarez Madrid-Barajas Airport (MAD), which is 18.1 mi away (26 minutes by car).

Can I book a room with a balcony at Sercotel Hotel Pozuelo?

No, there aren't any guestrooms with balconies at Sercotel Hotel Pozuelo.

Does Sercotel Hotel Pozuelo offer wedding services?

There are wedding services available at Sercotel Hotel Pozuelo if that's in your vacation plans.

Sercotel Hotel Pozuelo Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 84 out of 118 reviews
Rating 8 - Good. 26 out of 118 reviews
Rating 6 - Okay. 8 out of 118 reviews
Rating 4 - Poor. 0 out of 118 reviews
Rating 2 - Terrible. 0 out of 118 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Dec 2024

10/10 Excellent

Rubén

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for business. I was early for check-in, not only did I get the room, but I was given an upgrade! The room was spacious, the bed super confortable, the minibar very well stocked, good shower and stuff. The breakfast was great! And I also had dinner at their restaurant and it was pretty good too. There are at least 4 restaurants that looked great walking distance.
Stayed 1 night in Nov 2024

6/10 Okay

Ramon, Naples

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Low class Hotel
Stayed 1 night in Oct 2024

10/10 Excellent

Crisbel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Eduardo

Stayed 1 night in Sep 2024

10/10 Excellent

Barinderjit

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful
Stayed 4 nights in Oct 2024

8/10 Good

ALTAF, Mississauga

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice, helpful and friendly
Stayed 3 nights in Oct 2024

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent choice!
Stayed 5 nights in Sep 2024

10/10 Excellent

Kevin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A hidden gem

A nice and clean hotel with warm friendly staff. There was a shop near by, plus the bus was easy to get used to. It made for a great trip as we commuted into the city. The area felt safe and clean with no problems. I travelled with my 14 year old nephew who loved everything about the hotel. Easy transport. Shop and a couple of restaurants near by. You have to travel about 20/30 minutes into the main area, but it was easy, frequent, safe and unique.
Stayed 2 nights in Jul 2024

10/10 Excellent

ahmed

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay there! Also staff is super friendly! Recommended!
Stayed 1 night in Jul 2024

10/10 Excellent

Tilen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful little hotel that we discovered by mistake due to re-planning. Staff were very attentive. Will be back.
Stayed 8 nights in Jun 2024

10/10 Excellent

Santiago

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Murray

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and convenient
Stayed 5 nights in May 2024

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay
Stayed 2 nights in Jan 2024

10/10 Excellent

Gustavo, Washington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jan 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Iñaki

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Dec 2023

10/10 Excellent

I

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Peter

Stayed 8 nights in Aug 2023

10/10 Excellent

Gustavo, Washington

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Good price
Stayed 2 nights in Aug 2023

10/10 Excellent

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Bernadette

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
The staff was really nice and helpful. The breakfast was nice but I think a bit overpriced for what you get. The biggest flaw was the cleaning service, they told me they could only change the blankets every 4 days and there was always a pretext when I ask them to clean the floor or the room properly. it was a nice room and again the staff was really nice.
Stayed 7 nights in Jul 2023

10/10 Excellent

Silvia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient hotel near ESIC
Stayed 7 nights in Jun 2023

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