The Marco Polo

4.0 star property
Suburban hotel in Mackay with free parking

Choose dates to view prices

Photo gallery for The Marco Polo

Outdoor pool, open 7:00 AM to 7:00 PM, sun loungers
Deluxe Family Room | 1 bedroom, desk, laptop workspace, iron/ironing board
Exterior
Front of property
Deluxe Spa Room | 1 bedroom, desk, laptop workspace, iron/ironing board

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Laundry

Explore the area

View in a map
46 Nebo Road, West Mackay, QLD, 4740
  • Caneland Central
    ‪2 min drive‬
  • Mackay Base Hospital
    ‪2 min drive‬
  • Harrup Park
    ‪4 min drive‬
  • Mackay, QLD (MKY)
    ‪7 min drive‬

Room options

Deluxe Family Room

9.6 out of 10
Exceptional
(4 reviews)
  • 474 sq ft
  • Sleeps 5
  • 1 King Bed, 1 Twin Bed and 1 Twin Bunk Bed

Standard King Room

9.2 out of 10
Wonderful
(40 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Spa Room

9.0 out of 10
Wonderful
(2 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Twin Room, Multiple Beds

8.0 out of 10
Very good
(5 reviews)
  • 258 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

Deluxe King Room

8.4 out of 10
Very good
(5 reviews)
  • 258 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Twin Room, Multiple Beds

9.4 out of 10
Exceptional
(3 reviews)
  • 258 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

Standard Family Room

  • 258 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bunk Bed

Standard Family Room

  • Sleeps 4

Standard Twin Room

  • Sleeps 3

Deluxe Twin Room

  • Sleeps 3

Deluxe Spa

  • Sleeps 2

Deluxe Family Room

  • Sleeps 5

Deluxe King

  • Sleeps 2

Standard King Room

  • Sleeps 2

About the neighborhood

Mackay

Located in West Mackay, The Marco Polo is within a mile (2 km) of sights such as Jubilee Park and Caneland Central. This 38-room hotel has an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Mackay Enertainment and Convention Centre - 20 min walk - 1.1 miles
  • Caneland Central - 2 min drive - 1.2 miles
  • Bluewater Lagoon - 2 min drive - 1.2 miles
  • Mackay Base Hospital - 2 min drive - 1.0 mile
  • Harrup Park - 4 min drive - 1.6 miles

Getting around

  • Mackay Station - 5 min drive
  • Mackay, QLD (MKY) - 7 min drive

Restaurants

  • ‪The Coffee Club - ‬2 min drive
  • ‪KFC - ‬12 min walk
  • ‪Hungry Jack's - ‬2 min drive
  • ‪Austral Hotel - ‬2 min drive
  • ‪Red Rooster - ‬20 min walk

About this property

The Marco Polo

Suburban hotel in Mackay with free parking
The Marco Polo features an outdoor pool and laundry facilities. You can put free parking to good use if you drive. The front desk has multilingual staff that can help with securing valuables, luggage storage, and tours or tickets.
22-inch TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, and bathrobes. Other standard amenities include refrigerators, coffee makers, and ceiling fans. Weekly housekeeping is available.
Recreational amenities at the hotel include an outdoor pool.

Languages

English

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free covered self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Handrails in stairways
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom

More

  • 2 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 22-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The property charges 3 percent for credit card payments
The front desk is open daily from 7:00 AM - 7:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Service animals exempt from fees

Children and extra beds

  • Cribs/infant beds are available for AUD 15.0 per stay

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Crib (infant bed) fee: AUD 15.0 per stay
  • Credit card charges are subject to a surcharge of 3 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM
  • Check-out: 10:00 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 7:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.

Property is also known as

Best Western Marco Polo Mackay Motel
Best Western Marco Polo Motel
Best Western Marco Polo
The Marco Polo Hotel
The Marco Polo West Mackay
Best Western Marco Polo Mackay
The Marco Polo Hotel West Mackay

Frequently asked questions

What is there to do close to The Marco Polo?

This hotel is situated in West Mackay within a short 20-minute walk of Jubilee Park. You'll also find Caneland Central and Bluewater Lagoon within a short drive.

Is there parking available at The Marco Polo?

Yes, covered self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does The Marco Polo have a casino at the property?

No, The Marco Polo doesn't have a casino.

Will I find an indoor pool at The Marco Polo?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 7:00 AM and 7:00 PM.

What do couples enjoy most about The Marco Polo?

Couples staying at this hotel will appreciate amenities like bathrobes as well as an outdoor pool and concierge services.

Does The Marco Polo have a hot tub?

Yes, some guestrooms at this hotel feature private spa tubs.

Does The Marco Polo feature a restaurant that includes a breakfast menu?

No, The Marco Polo doesn't have a restaurant that serves breakfast.

Will The Marco Polo allow pets to stay for free?

No, pets aren't allowed at The Marco Polo though service animals are welcome.

Does The Marco Polo have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from The Marco Polo?

The closest major airport to The Marco Polo is Mackay, QLD (MKY), which is 3.2 mi away (7 minutes by car).

Can I book a room with a balcony at The Marco Polo?

No, you won't find guestrooms with balconies at The Marco Polo.

The Marco Polo Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 352 out of 677 reviews
Rating 8 - Good. 203 out of 677 reviews
Rating 6 - Okay. 81 out of 677 reviews
Rating 4 - Poor. 21 out of 677 reviews
Rating 2 - Terrible. 20 out of 677 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Cristina

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Policy Over Integrity – Disappointed. I called ahead to inform the property that I would be arriving at midnight due to travel. After introducing myself, I my call was answered with a dismissive and rude response. The staff member confirmed my booking and instructed me to call a number upon arrival to receive my key. Upon reaching the motel, I realized I had mistakenly booked the wrong date, and the property was fully booked for the night. With no alternative, I had to sleep in my car. I immediately contacted Expedia to request a refund and was advised to reach out to the property directly. When I called, the same staff member blatantly lied and redirected me back to Expedia instead of addressing the issue. As someone who has managed the largest accommodation in Queensland, I understand policies regarding cancellations and refunds. However, my incorrect booking was still five days away, and rather than providing honest and transparent customer service, the property chose to keep my money and mislead me. This is not how guests should be treated. I hope the small amount of money retained from this situation is worth the damage done to your reputation. I would never recommend or return to this property.
Stayed 1 night in May 2025

8/10 Good

Deborah

Liked: Cleanliness, property conditions & facilities, room comfort
It was a lovely room with a comfortable bed but I was surprised that I had to wash up dishes before I left. There was no cupboard and only 2 pillows on the bed that were very low and soft. Usually there are more if you need them.
Stayed 1 night in May 2025

10/10 Excellent

Bret

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, comfortable and convenient

Clean, comfortable and convenient. Good price, great service. Definitely will stay again.
Stayed 1 night in May 2025

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Mackay, i would definitely stay again.
Stayed 2 nights in Apr 2025

10/10 Excellent

Tony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Tamanee

Stayed 1 night in Apr 2025

10/10 Excellent

Robert, Giru

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Shirley

Stayed 2 nights in Apr 2025

4/10 Poor

Andrew, Byrrill ck

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Sadly about 30 years after it's use by date. Fridge in room didn't work, and there was somebody else's ice cream in the "freezer" section (if it worked). Room was clean, and reception was good. Quiet.
Stayed 1 night in Apr 2025

6/10 Okay

Jeffrey

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
On-site Italian restaurant is the best! Convenient covered parking is very helpful.
Stayed 2 nights in Mar 2025

10/10 Excellent

Ivy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Very soft bed, no good for anyone with a bad back. Freezer frosted up. Used soap still in the shower. But good value for money overall, if you don't mind a soft bed.
Stayed 1 night in Apr 2025

10/10 Excellent

Karon

Liked: Staff & service, property conditions & facilities
The housekeeping girls and guys do an awsome job with cleaning the rooms!
Stayed 3 nights in Apr 2025

10/10 Excellent

Peter

Business traveler
Liked: Amenities, property conditions & facilities
Easy check in, enjoyed the TV options. Room clean and tidy.
Stayed 2 nights in Apr 2025

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Kye

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Apr 2025

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Real little gem !

The hotel is a real little gem, while outside style is older the rooms have been stylishly decorated to give a modern on trend feel. Bed was super comfy and the reception was very friendly and welcoming.
Stayed 1 night in Apr 2025

8/10 Good

Andrew

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

8/10 Good

Becca

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Busy road but convenient
Stayed 1 night in Feb 2025

6/10 Okay

Liz

Liked: Staff & service
Disliked: Property conditions & facilities
Room #2 was our initial room. We walked in and the floors had been damp mopped. .....horrendously slippery and dangerous. We thought turning on the A/C would quickly remedy this issue. After waiting a couple of hours, the A/C didn't not seem to be working. We were told it was very humid and that it would cool down shortly. After another 1.5 hours the room was still like a sauna. We were given towels to mop up the moisture on the floors but because the A/C was not cooling things off, we asked to be moved so we were moved to the next room, #1. It was convenient to move only 1 room over, however, still inconvenient with our luggage. The A/C was working perfectly in this room. I do understand there was only one person at front reception when we were there but the floors were dangerous being so wet and the A/C didn't work and the humidity was crazy. We were only there for one night so that's why we were not super happy with this.
Stayed 1 night in Apr 2025

10/10 Excellent

CHRISTOPHER

Traveled with group
Liked: Cleanliness, amenities
Meet all our needs
Stayed 1 night in Mar 2025

10/10 Excellent

warren

Liked: Cleanliness, staff & service, property conditions & facilities
Were were upgraded to a family room didn't like the bunk bed it restricted the light 2nd time we stayed room for 2 was very spacious and suited our needs.
Stayed 1 night in Mar 2025

4/10 Poor

Jessica

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was very unclean, thick dust covering any area not routinely used ie. windowsill, baseboards and corners of floors, above mirror and TV etc. Low budget building in need of upgrade. Did not know it was very close to an airport, loud jets going by consistently. No remote for the TV so was unable to use TV.
Stayed 1 night in Mar 2025

10/10 Excellent

Adrian

Stayed 1 night in Dec 2024

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Nowhere to hang clothes.
Stayed 1 night in Feb 2025