South Texas Plains Vacation Packages

El Peor hotel del mundo en súper malas condiciones una total mala experiencia paredes sucias un olor horrible a humedad las camas sé veía que llevan años nada más de ver las camas daban hasta náuseas las camas podridas por la humedad y los tubos de la cama lleno de óxido la pared de la estufa llena de grasa la nevera con mucha humedad y loqueando agua la bañera horrible con agua en el desagüe posada de verdad que fue la peor experiencia y el servicio de Expedía fue excelente le expliqué mi situación y busco la forma de ayudar y el personal del counter se puso molesta por la decisión que tome de irme del hotel y no me explico cómo pueden tener un hotel en súper malas condiciones y a si prestar servicio de verdad que no lo recomiendo es un cero rotundo todo daba asco👎

A

This was our first stay since the Hilton transition, and the collapse in quality is staggering.The resort has devolved from an upscale sanctuary into an under maintained, commercialized venue that prioritizes a "trashy carnival money grab" over paying overnight guests. We paid a premium luxury rate to enjoy resort amenities we could not even access or use. The failures during our stay included: Under maintained Grounds & Broken Amenities: The lawns were poorly kept, and major signature water features, specifically the fountains in the Plaza San Saba and across the main pool areas, were broken and non-operational. Trashy Corporate Takeovers: The central Esparza Lawn was entirely booked out for a loud private event that completely destroyed the resort's peaceful atmosphere. Overnight guests were subjected to event attendees walking through main family spaces dressed in Uncle Sam costumes and provocative lady liberty latex mini dresses.This environment was completely inappropriate for a high-end luxury hotel and utterly ruined our family’s annual holiday. No Hot Water: Unbelievably for a luxury resort, our hotel room shower never got hot water. Paying premium rates to endure cold showers is completely unacceptable.Failed Family Programming: La Cantera used to offer fantastic, engaging family events throughout Father's Day weekendlike petting zoos and piñata events that made our 5-hour drive worth it. Instead, Hilton advertised soap and candle-making events that are hardly appeal

I called and left a message as well as through the app to try to cancel or find out the fee to cancel and did not receive any response from the hotel