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Mama Shelter Lisboa

3.0 star property
Hotel with 2 restaurants, a short walk to Avenida da Liberdade
VIP Access

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Photo gallery for Mama Shelter Lisboa

Reception
1 bedroom, soundproofing, free WiFi, bed sheets
Restaurant
Restaurant
Front of property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Bar
  • Pet friendly
  • Housekeeping
  • Laundry

Explore the area

View in a map
Rua do Vale de Pereiro 19, Lisbon, 1250-270
  • Avenida da Liberdade
    ‪7 min walk‬
  • Marquis of Pombal Square
    ‪7 min walk‬
  • Rossio Square
    ‪18 min walk‬
  • Lisbon (LIS-Humberto Delgado)
    ‪7 min drive‬
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Room options

View all photos for Room, 1 Queen Bed, Balcony (Small Mama)

Room, 1 Queen Bed, Balcony (Small Mama) | 1 bedroom, soundproofing, free WiFi, bed sheets

Room, 1 Queen Bed, Balcony (Small Mama)

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Medium Mama Double King Balcony Avenue View

Medium Mama Double King Balcony Avenue View | 1 bedroom, soundproofing, free WiFi, bed sheets

Medium Mama Double King Balcony Avenue View

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Medium Mama Double Terrace

1 bedroom, soundproofing, free WiFi, bed sheets

Medium Mama Double Terrace

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Large Mama Double

1 bedroom, soundproofing, free WiFi, bed sheets

Large Mama Double

  • Sleeps 3
  • 1 King Bed

View all photos for Medium Mama Twin

1 bedroom, soundproofing, free WiFi, bed sheets

Medium Mama Twin

8.6 out of 10
Excellent
(9 reviews)
  • 194 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Large Mama Double Balcony Avenue View

Large Mama Double Balcony Avenue View | 1 bedroom, soundproofing, free WiFi, bed sheets

Large Mama Double Balcony Avenue View

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Medium Mama Double King Avenue View

Medium Mama Double King Avenue View | 1 bedroom, soundproofing, free WiFi, bed sheets

Medium Mama Double King Avenue View

  • Sleeps 2
  • 1 King Bed

View all photos for Medium Mama Double Queen

1 bedroom, soundproofing, free WiFi, bed sheets

Medium Mama Double Queen

8.8 out of 10
Excellent
(8 reviews)
  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Small Mama Double

1 bedroom, soundproofing, free WiFi, bed sheets

Small Mama Double

9.0 out of 10
Wonderful
(29 reviews)
  • 172 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Medium Mama Double King

Medium Mama Double King | 1 bedroom, soundproofing, free WiFi, bed sheets

Medium Mama Double King

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Lisbon

Located in Lisbon City Center, Mama Shelter Lisboa is within a 10-minute walk of popular sights such as Avenida da Liberdade and Marquis of Pombal Square. This 126-room, 3-star hotel welcomes guests with conveniences like 2 restaurants, a bar/lounge, and free in-room WiFi.

What's nearby

  • Avenida da Liberdade - 7 min walk - 0.4 miles
  • Marquis of Pombal Square - 7 min walk - 0.4 miles
  • Rossio Square - 18 min walk - 1.0 mile
  • Santa Justa Elevator - 20 min walk - 1.1 miles
  • Castle of São Jorge - 2 min drive - 1.4 miles

Getting around

  • Rato Station - 2 min walk
  • Rossio Station - 17 min walk
  • Humberto Delgado Airport (LIS) - 19 min drive

Restaurants

  • ‪Mama Restaurant Lisboa - ‬1 min walk
  • ‪Simpli - ‬2 min walk
  • ‪Mama Shelter Restaurant - ‬1 min walk
  • ‪Pastelaria 1800 - ‬2 min walk
  • ‪Real Fábrica - ‬2 min walk

About this property

Mama Shelter Lisboa

Hotel with 2 restaurants, a short walk to Avenida da Liberdade
Guests of Mama Shelter Lisboa enjoy free WiFi in public areas, meeting rooms, and a banquet hall. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. This smoke-free hotel also has a water dispenser.
Guests can enjoy LCD TVs and stay connected with free WiFi. Housekeeping is available on request.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour offsite parking (EUR 18 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 14 per person
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Restaurant
  • Rooftop

Things to do

  • Evening entertainment

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 8 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - January 2022
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV

More

  • Air conditioning
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property welcomes pets for free
  • Dogs and cats only
  • Food and water bowls are available
  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 14 per person
  • Nearby parking fee: EUR 18 per day(984 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.
Property Registration Number 10236

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards, and outdoor lighting.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

Is free cancellation available at Mama Shelter Lisboa ?

Mama Shelter Lisboa provides free cancellation on some room rates. For more details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Mama Shelter Lisboa ?

As of Sep 13, 2025, prices found for a 1-night stay for 2 adults at Mama Shelter Lisboa on Oct 12, 2025 start from $172.2, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around Mama Shelter Lisboa ?

This hotel is situated in Lisbon City Center within a 10-minute walk of Avenida da Liberdade and Marquis of Pombal Square. You'll also find Rossio Square and Santa Justa Elevator within a short drive.

Is parking available on site at Mama Shelter Lisboa ?

No, this hotel doesn't offer parking.

Does Mama Shelter Lisboa include a casino?

No, Mama Shelter Lisboa doesn't have a casino.

Is there an indoor pool at Mama Shelter Lisboa ?

No, there is no indoor pool at this hotel.

Is Mama Shelter Lisboa a good place to stay for couples?

Couples will appreciate amenities like a bar, 2 restaurants, and evening entertainment at this hotel.

Are there hot tubs at Mama Shelter Lisboa ?

No, there isn't a spa tub at this hotel.

Does Mama Shelter Lisboa have a restaurant that serves breakfast?

Yes, Mama Shelter Lisboa has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Mama Shelter Lisboa allow pets to stay for free?

Yes, cats and dogs stay free at Mama Shelter Lisboa and the property also provides food and water bowls.

Does Mama Shelter Lisboa have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Mama Shelter Lisboa ?

The closest major airport to Mama Shelter Lisboa is Humberto Delgado Airport (LIS), which is 5.2 mi away (19 minutes by car). Another top airport is Cascais (CAT), which is located 12.4 mi away (22-minute drive).

Can I book a room with a balcony at Mama Shelter Lisboa ?

Yes, some guestrooms at Mama Shelter Lisboa offer a balcony.

Reviews

Mama Shelter Lisboa Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 340 out of 495 reviews
Rating 8 - Good. 106 out of 495 reviews
Rating 6 - Okay. 36 out of 495 reviews
Rating 4 - Poor. 5 out of 495 reviews
Rating 2 - Terrible. 8 out of 495 reviews

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, really cool vibe, lovely staff. My room looked over some industrial fans out back, which was very loud and a bit annoying, but that’s not a huge issue. Biggest problem was the entire hotel reeks of truffle oil (from the restaurant), but to each their own.
Stayed 7 nights in Mar 2025

10/10 Excellent

Kristy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay here, room was large, comfortable and very clean. The rooftop can be pretty loud if you are a light sleeper, but we hardly noticed it.
Stayed 4 nights in May 2025

10/10 Excellent

Kate Rachel

Stayed 3 nights in May 2025

8/10 Good

Iain

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This property has all the ingredients to be amazing. What let’s it down is a few members of the team. Breakfast: you have to ask for the room rate every morning otherwise the waiter at the buffet gets stroppy. Coffee: sat down in a near empty restaurant and was asked to sit at the bar as ‘they might get a booking’. As the room was almost empty at 12:30 it was unlikely to have filled up in the time it takes to drink a coffee. Instead we left and went to a local coffee shop. Roof bar does not serve the complimentary drinks, seems odd but that is the rules. The amenities and room are lovely, front desk very helpful and the cleaning staff are so cheerful, a credit to the team.
Bar
Empty restaurant
Bedroom
Stayed 2 nights in Jun 2025

4/10 Poor

Yanning

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish I could say I enjoyed my stay but sorry that’s just not the fact. Staff wasn’t helpful, the smell in the room was disgusting that I had to leave the window open for 2 hrs to get rid of it, bed was clean but everywhere else in the room was awfully dirty with dust and suspicious stains. And the noise - I don’t know if I was unlucky but there was clearly some sort of party outside on the street and there was very loud noise til midnight (or later). I hardly got any sleep that night. Rooftop view wasn’t amazing. I’m glad I stayed only for one night.
Stayed 1 night in May 2025

10/10 Excellent

Stev

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff is amazingly friendly, nice, & accommodating! The property is fun, Good vibe, well appointed, & nicely cared for. All in all a wonderful hotel and we plan to check out their other properties.
Stayed 2 nights in May 2025

10/10 Excellent

Leslie

Traveled with partner
Liked: Amenities
Staff was so helpful & gracious. Small rooms but clean and fun aesthetic. Walking distance to a beautiful park. Recommend.
Stayed 1 night in May 2025

10/10 Excellent

David

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Terrific quirky hotel. Brilliant staff and service. Small room but completely adequate and bathroom excellent. Breakfast really good. We are Msma Shelter converts now!!
Stayed 6 nights in May 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel wonderful location. The service is awesome. Would stay again.
Stayed 2 nights in May 2025

6/10 Okay

Yulia

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Reception stuff was not professional, we had a group reservations and prepaid breakfast and they charged one of our guests not even double checked with the management if it was prepaid or not. We requested several times to make sure the guests are not being asked to pay but unfortunately doesn't work at the end.
Stayed 2 nights in May 2025

6/10 Okay

Taylor

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

JOHNNY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Ross

Stayed 2 nights in May 2025

10/10 Excellent

Jorden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

8/10 Good

Chieko

Stayed 2 nights in Apr 2025

6/10 Okay

Anna

Traveled with partner
Liked: Staff & service, amenities
Mama Shelter was a hip hotel with a nice restaurant and roof top bar. It’s definitely a solid 3 stars for lodging. The pros: Check in was easy, the staff was super pleasant and we were lucky our room was ready a couple of hours before official check-in. I really liked the bathroom products - clean and eco friendly. The location is central, convenient to everything you need. Cons: We chose a cozy room which was as stated- tiny. It was hard to have two half open suitcases. For a solo traveler, it would be more than sufficient though! When we walked into our room, it smelled like wet laundry that had been sitting out. I opened a window and it helped, but I think it was the bedding. We had a short two night stay so it was bearable with the windows open to air the room. Wish there were usb outlets since we only had 1 travel adapter. Overall, it was a fine stay. I’d say the lodging and decor is skewed for a younger crowd.
Stayed 2 nights in Apr 2025

10/10 Excellent

Darrin

Stayed 1 night in Apr 2025

10/10 Excellent

Kathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with great rooftop bar and restaurant. Area is great as well!
Stayed 1 night in Mar 2025

8/10 Good

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is fantastic. Easy walking to the metro and the city squares. Easy commute to the airport via public transport. The hotel staff were excellent. Dinner was very good and a lively atmosphere in the restaurant. Breakfast was average and overpriced. (Food often cold) Would stay here again and highly recommend ( but without breakfast!)
Stayed 4 nights in Apr 2025

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have thoroughly enjoyed our stay at Mama Shelter! We were greeted with friendly service and a voucher for a free drink at the restaurant bar to celebrate our honeymoon. All the staff have been lovely and helpful. The hotel has a really cool atmosphere and laid back energy. We got a small room with balcony and it’s been 10/10. The room is small but just fine for the two of us. The bed is extremely comfortable with high quality cotton linen. The bathroom is well stocked with really nice toiletries and towels. Everything is perfectly clean. The tv is good with lots of free premium movies and channels in all languages available. The location is really great as a tourist to get around. We especially loved being able to walk to many great restaurants and shops nearby. If you want to hack the Lisbon hills, highly recommend starting a walking day out at the hotel and making your way down to the water, stopping along the way at the lovely cafes, shops and parks along the way. The streets outside are very loud and busy but this was no issue as the sound proofing in the room was great. Good mini fridge and safe also available in the room. The breakfast buffet was a highlight with many options that were so tasty. The fresh orange juice was a favourite! The roof top bar was awesome for the views but keep in mind it’s pretty pricey -especially the drinks. We enjoyed it though! Overall, would recommend Mama and would happily come back in the future! Thanks Mama! We had a great time.
Stayed 4 nights in Mar 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 2 nights in Apr 2025

10/10 Excellent

Kelli

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay with good access to different areas of Lisbon!
Stayed 1 night in Mar 2025

10/10 Excellent

Mehrnoush

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Must experience!

The staff were amazing with a very warm welcome for my mom who was celebrating an early 70th birthday. They were extremely helpful throughout her stay and offered her a very friendly atmosphere away from home. It was perfect stay for her. Highly recommended.
Stayed 6 nights in Mar 2025