Sofitel Lisbon Liberdade

Location is very convenient, room is a little bit small but very clean.

What you expect from Sofitel. Clean, luxurious, quiet. The staff is fantastic.

Staff is great and service is superb. The hotel is more like a 4 star hotel though. Our room had a terrible smell coming from the shower drain for two consecutive nights. We got another room after informing the front desk. They were more than accommodating and even wrote us an apology note for the inconvenience; they also gave us a small bottle of wine, which I thought was very nice of them. We had another issue the night before we left due to another guest’s mistake and once again, hotel management took care of it. I would recommend this place for its service, location and the very confortable beds.

Great stay we even got guest of the day and had a lovely bottle of wine waiting for us when we got to our room.

AC is limited as in most European hotels, cannot control to desired temp - too hot at night

Very comfortable bed and turn down service was amazing!

We stayed 2 nights at Sofitel Lisboa during our trip. All the staff were very kind and friendly, the room was (not big, but city hotel sized, comfortable room) efficient. The location is close to many areas (airport 15-20 min away by cab, Bairro Alto- walking distance, the closest train stop-Rossio 5-10 min walk depends on how fast you walk) Lots of shops and other plazas are walkable.

Lovely hotel, excellent location. Room service was great. Bathroom was great.. Room was a little small.

Had a very pleasant stay at this hotel at the end of a Mediterranean cruise. The hotel is situated on a beautiful tree lined street in an excellent location. All the staff were wonderful; bellman, reception, concierge. When we first arrived from the port by taxi, we were ripped off by the taxi driver. The quick thinking bellman took down the license plate of the cab and gave us directions to the tourists police office, so that we could file a complaint. The main point that I would like to make here is that the hotel and staff were great. The city is beautiful, not yet destroyed by greedy developers, but the populace is not so wonderful. In addition to the crooked cab driver (if you must go to Lisbon use Uber), we had an incident at a restaurant where they tried to pad our bill with a cover charge and what amounted to a 24% service charge for a mediocre lunch at a sidewalk cafe. We also learned that pickpockets run rampant in the tourist areas. To sum up, I would advise anyone who will listen to avoid Lisbon. However, if you must go, stay at the Sofitel and when you go out, watch your wallet and be careful with anyone that you come in contact with in the tourist areas.

Wonderful stay at a wonderful hotel. Everything was top notch. We will absolutely look to stay there again when returning to Lisbon

The hotel has a great location, metro is across the hotel.....the staff in the from desk in excellent, specially Carlota who check us in, breakesfast was included in the price and was excellent, i had purchase a DeLuxe room....I did not find nothing about luxury in my room, i had a terrible view of a dusty street overlooking a building in badly need of paint....the bathroon was mediun size, tile all over....there was one small painting in the room, and the tv was frame in rococo stile.....no one help us with the luggage when arrived or show us the room, we help ourself.....overall is a good hotel, but for half of the price you my be able to get a nice place in Lisbon.....I had stay at Sofitel Luxemburg and Cartagena and was espectacular...well not this time......

The location of this hotel is fantastic - directly across from the Avenida metro stop, giving you easy access to the rest of the city. It is a very short walk down to the main squares, lined with wonderful cafes, restaurants, and shops. Our one complaint about the room would be that the bed was way too soft. The room was quite small, but typical for most European hotel rooms. It would be nice if a hotel of this calibre had a swimming pool, but obviously not always possible given the property!

The location was great, the staff was very helpful and the room was comfortable

This was a nice hotel that was undergoing some renovations, so minus the renovations my only comment is that the check in process seemed very unorganized. Some guests were able to check in right away while others were told they would need to wait hours. The lobby is very small, so this obviously caused some issues.

Spent a week at the Sofitel. Staff was always courteous and helpful. Room was lovely - clean, comfortable and the nicest bed ever- like sleeping on a cloud. Fresh flowers always in the room, Baci chocolate at night next to your bed, and a special snack sent up to your room when you arrive. Great coffee shop right next door (not part of the hotel) where you can get a lovely continental breakfast, reasonably priced, from nice folks. Would definitely stay at this hotel again.

The hotel bathroom had issues. Tile was falling from the tub because the shower spewed water all over in puddles on the floor when I took showers. Otherwise, the emenities were great. The bed was soft, but we all have our tastes. I wish that they would include appletinis at the bar.

Overall; I would use this again. I would have given this a "perfect review" except that there was a problem with the television. I got a quick response but the attempt to rectify the problem took over 2 hours with the service staff in and out of the room. I had just arrived and needed sleep. I would have preferred that a different room be offered to me rather than compromise my initial comfort. I did not however; express this to the staff so I have to cut them some slack on this. But,,they need to remember this with other guests in the future. Otherwise,,,,had great time and would stay again.