Our room was great, clean and as advertised. The hotel was terrific, and our children had a great time. Everything about our stay met or exceeded expectations, except 3 things.
I messaged our host to inquire about early check-in since we had arrived early, although it was not expected (because the host clearly stated that check-in time was 3-4pm). Our host replied about 3 HOURS LATER, allowing us to check in early ...at 4:30pm, 30 MINUTES AFTER the regular check-in time. Imagine if I needed to contact the host for an emergency! A simple no to early check-in would have been fine. Also, everyday during our stay, construction was being done on the unit above us. Every morning at 6am, I would hear someone rolling equipment accross a tile floor. Work would often begin a little after 7am every morning, waking myself and my family. This was not a pleasant experience to say the least.
Our dog has cancer, and I inquired with our host about checking out early because we were notified that he took a turn for the worse during our stay. Again while we had no expectations, we received a prompt but rather cold, matter-of-fact response from the host. Overall we had a great time, however the host did not leave us feeling like a valued nor respected customer. The entire island of Kauai is beautiful!