2/10 Terrible
Jade, Martensville
Traveled with family
Jan 17, 2026
Disliked: Cleanliness, amenities, property conditions & facilities
I rarely leave negative reviews, but I need to be honest about my stay. In my personal opinion, this property is very misleading in advertising itself as a “luxury” or “5-star” hotel. From the outside, the building looks run down and poorly maintained, which explains why there are no exterior photos online, only interior shots.
The hallways were unsettling. Many rooms looked unused with broken or damaged doors, and the lighting made the area feel neglected. I saw multiple insects, including centipedes, on the hallway floors. Even the elevator had a strong smell, like damp clothes that were never properly dried.
The room looked okay at first, but problems quickly appeared. There were many stains on the walls that looked like they were from insects. I encountered several cockroaches every day, at least four daily, so I had to keep my luggage zipped at all times. The bathroom was one of the worst parts. There was a strong sewer smell coming from the sink area, and I repeatedly saw roaches and ants there.
Another issue was the plumbing noise. Every time I turned on the faucet, it made an extremely loud, jarring sound, loud enough to wake the whole neighborhood.
Overall, based on my experience, I would never book here again. It does not reflect the luxury or 5-star level it claims and does not meet even basic 3-star expectations.
Pros: Friendly staff, fast internet, good TV options, close to the airport, and free breakfast (opens at 8am but sometimes late, food took over 30 minute
Jade
Stayed 3 nights in Jan 2026
