When I checked in, I was told the room I had reserved and prepaid for was unavailable. Instead, I was offered a lesser alternative, and the way it was handled felt dismissive. One of the elevators was out of service the entire stay, which made getting to the fourth floor inconvenient—especially since staff often monopolized the working elevator with large carts, leaving guests waiting. The property itself didn’t feel especially clean or well-kept, more dingy than inviting. For the price charged, the experience fell well short of expectations