6/10 Okay
Miriam
Traveled with partner
May 25, 2025
Liked: Cleanliness, staff & service, amenities
Property seemed nice, with air conditioner set at 19 Celsius in the room, until our air conditioner broke. It was really hot and the staff offered us a fan and to open the window. The room overlooked a big avenue so it was really loud with all the cars rushing by. I asked to have our room changed since we had two nights at this hotel. So they changed us to a room in the following floor, which looked spacious and nice. Until that rooms air conditioner started leaking condensation. We had to put cups and a tray to catch the water dripping. We advised the hotel and they fixed it the following day while we were out, but when we came back into room the air was set to 25 Celsius which was hot. I called the hotel front desk and was told we could not lower it because it was controlled centrally and they needed to keep it at that temperature so others rooms would cool as well ( I didn’t understand why since all rooms have their own small unit). So we left it at that and went to do some laundry in the hotel laundry room. There we meet two couples that both mentioned their air conditioner was set to 19 Celsius and was ok. So I went to the front desk to ask why others had it at 19 and ours had to stay at 25. He offered to lower it to 20. We went back to the laundry room to pick up our completed wash and there was a lady that told us her rooms air conditioner wasn’t working and that they offered her a fan also. So seems like they have issues with air conditioners or need to get them check
Miriam
Stayed 2 nights in May 2025