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Novotel Krakow City West

Property class: 4

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Photo gallery for Novotel Krakow City West

An indoor swimming pool with lounge chairs, a wall with 'INBALANCE' text, and large windows.
Property video
A modern hotel lobby with a Novotel sign, a neon sign, and a display of sports memorabilia.
A buffet area with various food items and beverages, wooden cabinets, and hanging plants.
A modern lobby with seating areas, a reception desk, and a bar.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Armii Krajowej 11, Kraków, Lesser Poland, 30-150
  • Place, Wisla Stadium
    ‪17 min walk‬
  • Place, Jordan Park
    ‪19 min walk‬
  • Place, AGH University of Science and Technology
    ‪6 min drive‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪26 min drive‬

Room options

View all photos for Superior Room, 1 Queen Bed with Sofa bed

A hotel room with a bed, a sofa, a desk, and a zebra-patterned carpet.

Superior Room, 1 Queen Bed with Sofa bed

9.2 out of 10
Wonderful
(23 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, 2 Twin Beds

A hotel room with two beds, a chair, a phone, and a picture on the wall.

Superior Room, 2 Twin Beds

8.6 out of 10
Excellent
(4 reviews)
  • 320 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 1 Queen Bed

A modern hotel room with a large bed, a desk with a chair, a flat-screen TV, and a painting on the wall.

Executive Room, 1 Queen Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 320 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 2 Twin Beds

A hotel room with two beds, a desk, a chair, a bicycle, and a TV screen displaying 'NOVOTEL Krakow City West'.

Executive Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • 320 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Room, 2 Double Beds

A hotel room with two beds, a desk, a chair, a coffee machine, and a wall with butterfly decorations.

Executive Room, 2 Double Beds

9.2 out of 10
Wonderful
(9 reviews)
  • 320 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed with Sofa bed

A hotel room with a bed, a nightstand, a phone, and a window with curtains.

Suite, 1 King Bed with Sofa bed

  • 640 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Suite, 1 Queen Bed with Sofa bed

A modern living room with a sofa, two chairs, a small table, a vase with flowers, and a lamp.

Superior Suite, 1 Queen Bed with Sofa bed

  • 640 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About the neighborhood

Kraków

Located in Krowodrza within 2 miles (3 km) of National Museum, Novotel Krakow City West is within a few miles (5 km) of other popular sights such as Kraków Barbican. This 4-star hotel welcomes guests with 305 rooms and conveniences like an indoor pool, free in-room WiFi, and a gym.

What's nearby

  • International School of Polish Language and Culture - 14 min walk - 0.8 miles
  • Wisla Stadium - 17 min walk - 0.9 miles
  • Jordan Park - 19 min walk - 1.0 mile
  • AGH University of Science and Technology - 6 min drive - 1.5 miles
  • National Museum - 7 min drive - 2.0 miles

Getting around

  • Turowicza Station - 10 min drive
  • Sanktuarium Bożego Miłosierdzia Tram Stop - 11 min drive
  • John Paul II - Balice Airport (KRK) - 26 min drive

Restaurants

  • ‪Miyama Sushi - ‬4 min walk
  • ‪Współwinni - ‬4 min walk
  • ‪Trattoria Cichy Kącik - ‬16 min walk
  • ‪The Place - ‬11 min walk
  • ‪Circle K - ‬3 min walk

About this property

Novotel Krakow City West

Novotel Krakow City West features an indoor pool, a children's pool, and a gym. If you drive, self parking is PLN 70 per night, and there's also a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with securing valuables, dry cleaning/laundry, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this family-friendly hotel include free WiFi in public areas, conference space, and a business center.
TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Dryers, minibars, and coffee makers are also available. Housekeeping is available on request.
An indoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and sports massages.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free area shuttle
  • Self parking on site (PLN 70 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; PLN 85 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Novo2

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Free children's club
  • Gym
  • Indoor pool
  • Library
  • Playground
  • Shopping
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's books
  • Children's pool
  • Children's toys
  • Free area shuttle
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 5 meeting rooms
  • Business center
  • Conference space

Outdoors

  • Pool loungers
  • Vegetable garden

Spa

  • Deep-tissue massages
  • In-room massages
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1"on-site accessible parking spaces 1", on-site accessible parking spaces
  • Elevator
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 11 floors
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Dryer
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 15 to December 21:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • This property welcomes pets for PLN 100 per pet, per night
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 16 years old and younger stay free when using existing bedding

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: PLN 100 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately PLN 85 per person
  • Self parking fee: PLN 70 per night
  • Pet fee: PLN 100 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Nearby construction work may cause some noise disturbance.
  • No rollaway or extra beds are available.

Property is also known as

Novotel Hotel Krakow City West
Novotel Krakow City West
Accor Krakow Bronowice
Novotel Krakow City West Hotel
Novotel Krakow Bronowice Hotel Krakow
Krakow Novotel
Novotel Krakow City West Hotel
Novotel Krakow City West Kraków
Novotel Krakow City West Hotel Kraków

Frequently asked questions

Is free cancellation available at Novotel Krakow City West?

Novotel Krakow City West offers free cancellation on certain room rates. To learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at Novotel Krakow City West?

As of Oct 11, 2026, prices found for a 1-night stay for 2 adults at Novotel Krakow City West on Nov 1, 2026 start from $64, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near Novotel Krakow City West?

This hotel is situated in Krowodrza within a short 17-minute walk of Wisla Stadium and also 20 minutes on foot from Jordan Park. You'll also find Main Market Square and Wawel Castle within a short drive.

Is there a spa at Novotel Krakow City West?

Spa services at the hotel include deep-tissue massages.

Does Novotel Krakow City West feature a casino?

No, Novotel Krakow City West doesn't have a casino.

Is there an indoor pool at Novotel Krakow City West?

Yes, this hotel has an indoor pool. Guests have pool access between 7:00 AM and 10:00 PM.

Does Novotel Krakow City West have a restaurant that serves breakfast?

Yes, Novotel Krakow City West serves buffet breakfast for a surcharge each morning at Novo2.

Will Novotel Krakow City West allow pets to stay for free?

Although they can't stay for free, pets are welcome at Novotel Krakow City West for a fee of PLN 100 per pet, per night. The property also provides food and water bowls.

How close is the airport from Novotel Krakow City West?

The closest major airport to Novotel Krakow City West is John Paul II - Balice Airport (KRK), which is 9.9 mi away (26 minutes by car).

Novotel Krakow City West Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 466 out of 1001 reviews
Rating 8 - Good. 425 out of 1001 reviews
Rating 6 - Okay. 80 out of 1001 reviews
Rating 4 - Poor. 18 out of 1001 reviews
Rating 2 - Terrible. 12 out of 1001 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Great location, super comfortable bed and pillows, good breakfast, nice staff
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay here. The property was clean, well-maintained, and the staff were incredibly welcoming and helpful throughout our visit
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Very clean and tidy and reception staff extremely helpful. The hotel is a little out of the centre, but this is only around £4 in a Bolt or Uber taxi, so it was not an issue. I would definitely recommend and would certainly stay there again.
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, indoor swimming pool was good bonus, staff very helpful. Parking was for additional fee. Breakfast was delicious.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel. Breakfast is very good with a lot of variety. Easy parking though you have pay a small fee per night.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was very friendly staff and nice atmosphere
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel. Delicious food.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Staff friendly. Great breakfast!
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Travelled with family for a site visiting. Stuff at the hotel was friendly. Hotel is clean. AC at the hotel very weak would not recommend staying during heat waves. Bus to the old town is located right by hotel very very convenient and easy to use. Stuff at hotel will help out how to use it.
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated the environmental consciousness a lot!
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were very clean. Had dinner in the restaurant and it was very good quality at a reasonable price
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The staff in the restaurant her name is Karolina , by her great service accommodating me as a vegan :) she went above and beyond It made my experience on the hotel more relaxing and welcomed Thanks Karolina
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel, great staff, impeccable rooms.
Stayed 4 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great rooms very spacious, excellent mattress! Lovely hotel, however the bar never seemed to fill the pint glass when ordering a beer. Would stay again, lovely breakfast as well.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, breakfast was nice and the staff were always happy to assist if needed
Stayed 5 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely clean Hotel staff were very nice food was great.
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Hotel and room spotless! Beds soooo comfortable, exactly what’s needed after a day in the salt mines
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and great staff! Enjoyed my stay
Stayed 6 nights in Dec 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking fee was expensive compared to hotel room prices
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Staff & service
Easy access to Kraków main square. Well priced hotel.
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short, sweet, luxurious. Loved the stay, great staff and cracking good coffee.
Stayed 6 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Nice rooms. Comfy enough and very clean. The swimming pool and gym however, were too small and crowded. The location was good and close enough to different attractions.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. It is clean and convenient location. We stay two night at here, and have satisfied.
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good breakfast. Clean rooms and excellent service from the staff.
Stayed 3 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our time at Novotel. Easy access to the old town by uber, amazing breakfast, helpfull staff. We would definetely return at this hotel
Stayed 5 nights in Feb 2025