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Crowne Plaza Knoxville Downtown University by IHG

3.5 star property
Hotel with an indoor pool, near University of Tennessee

Choose dates to view prices

Photo gallery for Crowne Plaza Knoxville Downtown University by IHG

Relax in a comfortable seating area with plush sofa and chairs, surrounded by lush floral arrangements.
Experience the iconic NCAA Basketball Hall of Fame building, featuring a striking circular design and a glass facade.
Traditional home surrounded by a beautifully maintained garden with a variety of flowering plants.
Banquet hall with a long table, stage area, and modern seating for formal events.
Grand piano takes center stage in this spacious room, featuring a plush sofa and staircase leading to an upper level.

Popular amenities

  • 24/7 front desk

Explore the area

Map
401 W Summit Hill Dr, Knoxville, TN, 37902
  • Knoxville Convention Center
    ‪8 min walk‬
  • University of Tennessee
    ‪12 min walk‬
  • Neyland Stadium
    ‪2 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪20 min drive‬

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Room options

View all photos for Standard Room

Standard Room | 1 bedroom, in-room safe, desk, iron/ironing board

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

9.8 out of 10
Exceptional
(31 reviews)
  • 300 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 2 Queen Beds

9.6 out of 10
Exceptional
(85 reviews)
  • 300.00 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds, Hearing Accessible (Mobility, Transfer Shower)

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 2 Double Beds, Hearing Accessible (Mobility, Transfer Shower)

10.0 out of 10
Exceptional
(3 reviews)
  • 300.00 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Standard Room, 1 Queen Bed with Sofa bed | 1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 1 Queen Bed with Sofa bed

9.6 out of 10
Exceptional
(22 reviews)
  • 300 sq ft
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, Roll-in Shower (Mobility)

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 2 Double Beds, Roll-in Shower (Mobility)

9.6 out of 10
Exceptional
(16 reviews)
  • 300 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | 1 bedroom, in-room safe, desk, iron/ironing board

Suite, 1 Bedroom

  • 600.00 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Hearing Accessible (Mobility, Transfer Shower)

1 bedroom, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Hearing Accessible (Mobility, Transfer Shower)

9.6 out of 10
Exceptional
(5 reviews)
  • 300.00 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | 1 bedroom, in-room safe, desk, iron/ironing board

Suite, 1 Bedroom

  • 600.00 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Top Floor)

1 bedroom, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed (Top Floor)

9.6 out of 10
Exceptional
(4 reviews)
  • 300 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Knoxville

Crowne Plaza Knoxville Downtown University by IHG places you in Downtown Knoxville, within a leisurely stroll of popular sights such as University of Tennessee and Knoxville Convention Center. This 3.5-star hotel has 195 rooms and welcomes guests with a restaurant, an indoor pool, and a 24-hour gym.

What's nearby

  • Market Square - 2 min walk - 0.1 miles
  • Tennessee Theatre - 5 min walk - 0.3 miles
  • Knoxville Convention Center - 8 min walk - 0.4 miles
  • University of Tennessee - 12 min walk - 0.7 miles
  • Neyland Stadium - 2 min drive - 1.1 miles

Getting around

  • McGhee Tyson Airport (TYS) - 20 min drive

Restaurants

  • ‪Stock & Barrel - ‬4 min walk
  • ‪Downtown Grill & Brewery - ‬4 min walk
  • ‪J.C. Holdway - ‬5 min walk
  • ‪Coffee & Chocolate - ‬5 min walk
  • ‪Chivo Taqueria - ‬2 min walk

About this property

Crowne Plaza Knoxville Downtown University by IHG

Hotel with an indoor pool, near University of Tennessee
Guests of Crowne Plaza Knoxville Downtown University by IHG have access to an indoor pool, a 24-hour gym, and free WiFi in public areas. Valet parking is offered for USD 30.00 per night. The 24-hour front desk has staff standing by to help with concierge services, luggage storage, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include meeting rooms, conference space, and a 24-hour business center.
55-inch Smart TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Coffee makers, safes, and ironing boards are other standard amenities.
Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (USD 15 per day; includes in/out privileges)
  • Covered valet parking on site (USD 30 per night; includes in/out privileges)
  • Wheelchair-accessible van parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 20.21 for adults and USD 10.11 for children
  • A restaurant

Restaurants on site

  • Mahogany's Restaurant

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • In-room crib
  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 10 meeting rooms
  • 15,670 square feet of conference space
  • 24-hour business center

Outdoors

  • Pool loungers
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 100% renewable energy
  • 12 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 43.70 per accommodation (varies based on length of stay)
  • Dogs and cats only
  • Pet weight must not exceed 50 lbs per pet
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 17 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 50.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 20.21 for adults and USD 10.11 for children
  • Self parking fee: USD 15 per day (in/out privileges)
  • Covered valet parking fee: USD 30.00 per night (in/out privileges)
  • Pet fee: USD 43.70 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses a grey water recycling system.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • The hotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 6:00 AM to 11:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel Knoxville Downtown University
Crowne Plaza Hotel University
Crowne Plaza Knoxville Downtown University
Crowne Plaza University

Frequently asked questions

Is free cancellation available at Crowne Plaza Knoxville Downtown University by IHG?

Crowne Plaza Knoxville Downtown University by IHG offers free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on our site.

How much does it cost to stay at Crowne Plaza Knoxville Downtown University by IHG?

As of Aug 3, 2025, prices found for a 1-night stay for 2 adults at Crowne Plaza Knoxville Downtown University by IHG on Aug 24, 2025 start from $109.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do within easy reach of Crowne Plaza Knoxville Downtown University by IHG?

This hotel is situated in Downtown Knoxville, just steps from Market Square and Tennessee Vallley of Authority, and within a short walk of Tennessee Theatre. You'll also find Historic Southern Railway Station and Sunsphere Tower less than a mile away.

Is there parking available at Crowne Plaza Knoxville Downtown University by IHG?

Yes, covered valet parking is offered for USD 30.00 per night with in/out privileges. Wheelchair-accessible van parking is also available for guests.

Does Crowne Plaza Knoxville Downtown University by IHG have a casino on the premises?

No, Crowne Plaza Knoxville Downtown University by IHG doesn't have a casino.

Is there an indoor pool at Crowne Plaza Knoxville Downtown University by IHG?

Yes, this hotel has an indoor pool. Guests have pool access between 6:00 AM and 11:00 PM.

What amenities will couples enjoy at Crowne Plaza Knoxville Downtown University by IHG?

Couples staying at this hotel will appreciate amenities like a smart TV as well as an indoor pool and a restaurant.

Does Crowne Plaza Knoxville Downtown University by IHG have a hot tub?

No, there isn't a spa tub at this hotel.

Does Crowne Plaza Knoxville Downtown University by IHG feature a restaurant that includes a breakfast menu?

Yes, Crowne Plaza Knoxville Downtown University by IHG serves buffet breakfast for a surcharge each morning at Mahogany's Restaurant.

Does Crowne Plaza Knoxville Downtown University by IHG allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Crowne Plaza Knoxville Downtown University by IHG for a fee of USD 43.70 per accommodation, per stay. The property also provides food and water bowls.

Does Crowne Plaza Knoxville Downtown University by IHG have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from Crowne Plaza Knoxville Downtown University by IHG?

The closest major airport to Crowne Plaza Knoxville Downtown University by IHG is McGhee Tyson Airport (TYS), which is 14.1 mi away (20 minutes by car).

Are there rooms with balconies at Crowne Plaza Knoxville Downtown University by IHG?

No, you won't find guestrooms with balconies at Crowne Plaza Knoxville Downtown University by IHG.

Crowne Plaza Knoxville Downtown University by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 739 out of 1003 reviews
Rating 8 - Good. 176 out of 1003 reviews
Rating 6 - Okay. 46 out of 1003 reviews
Rating 4 - Poor. 16 out of 1003 reviews
Rating 2 - Terrible. 26 out of 1003 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Jennifer Marie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing, had very loud and rude people on our floor that we had to call about multiple times
Stayed 2 nights in Jun 2025

10/10 Excellent

Lora, Kingsport

Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel in a convenient area close to Market Square. Staff is super friendly. Bartender was amazing. View of Market Square. Only caveat is we have a large truck, and getting out of the narrow parking garage exit was dicey (we managed).
Stayed 1 night in Jun 2025

8/10 Good

Monique

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location to downtown and main area of city
Stayed 3 nights in May 2025

10/10 Excellent

William, College Grove

Traveled with family
Liked: Amenities
Convenient parking; lots of food options close by.
Stayed 1 night in May 2025

6/10 Okay

Traci, Aliso Viejo

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast not great.
Stayed 1 night in Apr 2025

10/10 Excellent

Jill, Blairsville

Liked: Staff & service, property conditions & facilities
Would definitely stay there again! Friendly, extremely informative staff.
Stayed 1 night in Apr 2025

8/10 Good

Hong Mandy

Stayed 1 night in Apr 2025

8/10 Good

Laura Kaye

Stayed 1 night in Apr 2025

10/10 Excellent

Dana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an absolute delight staying here! Walkable to the market square, super clean and a hotel gym like we’ve never seen.
Stayed 1 night in Apr 2025

10/10 Excellent

Susan, lima

Liked: Cleanliness, property conditions & facilities
Great service and friendly staff! Room is very clean and love the location!
Stayed 1 night in Apr 2025

6/10 Okay

Verified traveler

Traveled with family

Lipstick on a pig

The hotel room was not what I expected based upon what was presented online. The rooms appeared to be much larger than what they actually were. Vinyl plank flooring instead of carpet. The bathroom was tiny (we usually hang our towels to use them again, but there was literally no place to hang more than one towel). The parking garage was horrible (thank goodness I had a smaller vehicle to make the sharp turns and tight spaces). It had one of the older wall unit air conditioners that barely kept the room cool. I would not recommend this hotel to anyone.
Stayed 2 nights in Apr 2025

10/10 Excellent

Penny

Stayed 1 night in Apr 2025

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Lucinda

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Unique property. Very nice hotel for the price. Restaurant was convenient and good. Really liked room layout and comfort. I found tv options/cable to be lacking. Also, did not like how shower was setup. I had to stand right in front of it to turn on and it was set at hardest setting, blasting me right in the face. Also, toilet seat was wet when I used it first time. Told myself it was from cleaning, but not sure. Had to shower just in case because that’s gross.
Stayed 1 night in Apr 2025

10/10 Excellent

Stefanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Loved the location and breakfast. Staff in the dining area was super friendly and wonderful food.
Stayed 1 night in Apr 2025

10/10 Excellent

Eric

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

Metha

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
My tire rim got damaged from their parking lot and the construction next o them is awful. Definitely not coming back to stay there again. Too many homeless in the town near the hotel. Don’t feel comfortable walking around. Mgr Philip rejected to helped with my damage rim from their property
Stayed 2 nights in Apr 2025

2/10 Terrible

lisa

Stayed 1 night in Apr 2025

10/10 Excellent

Paula

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Anmarie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mark and Paige

Stayed 1 night in Apr 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding Stay!

Everything about my recent stay at the Crown Plaza in downtown Knoxville was excellent! The lobby of the hotel is beautiful and checking in was simple. The room was spotless and offered a beautiful view of the city. Parking was convenient. The stay was perfect!
Stayed 2 nights in Apr 2025

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
I had to pay $15 for parking and I almost tore my van up in the small parking garage it’s very tight.
Stayed 1 night in Apr 2025

10/10 Excellent

angela, Traverse City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

8/10 Good

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was fine, but I was surprised that there were no recycling containers in the room or throughout the hotel. Does the city not recycle? Also, the American flag was a bit frayed and unkempt looking, should be better upkeep of the flag
Stayed 4 nights in Apr 2025

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