Fairmont Orchid

4.5 star property
Luxury resort with 5 restaurants and a full-service spa

Choose dates to view prices

Photo gallery for Fairmont Orchid

Outdoor pool, cabanas (surcharge), pool umbrellas
Creator video
5 restaurants, breakfast, lunch, dinner served; international cuisine
1 bedroom, hypo-allergenic bedding, in-room safe, desk
5 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking available

Explore the area

View in a map
1 N Kaniku Drive Kohala, Kamuela, HI, 96743
  • Place, Mauna Lani Beach
    ‪9 min drive‬
  • Place, Kings Shops
    ‪13 min drive‬
  • Place, Anaehoomalu Beach
    ‪14 min drive‬
  • Airport, Kailua-Kona, HI (KOA-Kona Intl.)
    ‪37 min drive‬

Room options

One Bedroom King Suite Ocean View (Newly Renovated)

10.0 out of 10
Exceptional
(2 reviews)
  • 1050 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

Fairmont Garden View 1 King Bed (Newly Renovated)

9.4 out of 10
Exceptional
(32 reviews)
  • 516 sq ft
  • Sleeps 3
  • 1 King Bed

Partial Ocean View King (Newly Renovated)

9.4 out of 10
Exceptional
(17 reviews)
  • 516 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

Ocean View King (Newly Renovated)

7.8 out of 10
Good
(12 reviews)
  • 516 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Ocean View (Newly Renovated, High Floor)

9.6 out of 10
Exceptional
(5 reviews)
  • 516 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Fairmont Garden View Queen/Queen (Newly Renovated)

8.6 out of 10
Excellent
(33 reviews)
  • 516 sq ft
  • Sleeps 4
  • 2 Queen Beds

Partial Ocean View Queen/Queen (Newly Renovated)

8.8 out of 10
Excellent
(16 reviews)
  • 516 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

Ocean View Queen/Queen (Newly Renovated)

8.6 out of 10
Excellent
(11 reviews)
  • 516 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds, Ocean View (Newly Renovated, High Floor)

10.0 out of 10
Exceptional
(4 reviews)
  • 516 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

One Bedroom Suite 2 Queen Beds Ocean View (Newly Renovated)

  • 1050 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds and 1 Queen Sofa Bed

Oceanfront Luxury 1 Bedroom Suite 1 King, Spectacular Ocean View (Newly Renovated)

10.0 out of 10
Exceptional
(1 review)
  • 1050 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

Oceanfront View King (Newly Renovated)

  • 516 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Oceanfront Queen/Queen (Newly Renovated)

8.0 out of 10
Very good
(1 review)
  • 516 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

One Bedroom Suite Garden View 1 King (Newly Renovated)

  • 1050 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

Fairmont Gold, 1 King, Garden View, Gold Lounge Access (Newly Renovated, High Floor)

10.0 out of 10
Exceptional
(1 review)
  • 516 sq ft
  • Sleeps 3
  • 1 King Bed

Fairmont Gold, 1 King, Ocean View, Gold Lounge Access (Newly Renovated, High Floor)

  • 516 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Fairmont Gold, 2 Queens, Premium Ocean View, Gold Lounge Access (Newly Renovated, High Floor)

  • 516 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Fairmont Gold 1 Bedroom King Suite, Ocean View, Gold Lounge Access (Newly Renovated, High Floor)

  • 1050 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Fairmont Gold 1 Bedroom Suite 2 Queens, Ocean View, Gold Lounge Access (Newly Renovated, High Floor)

  • 1050 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 2 Queen Beds

Fairmont Gold, 1 King, Premium Ocean View, Gold Lounge Access (Newly Renovated, High Floor)

  • 516 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Fairmont Gold, 2 Queens, Premium Ocean View, Gold Lounge Access (Newly Renovated, High Floor)

  • 516 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed, Ocean View (1 Bedroom. Accessible Shower)

  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

One Bedroom Suite 2 Queen Beds Ocean View (Newly Renovated)

  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds

Fairmont Gold, 1 King Bed, Ocean View Gold Lounge Access. Accessible Shower

  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Fairmont Gold 1 Bedroom King Suite, Gold Lounge Access, Accessible Shower (Newly Renovated)

  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Fairmont Garden View King Accessible Roll-in-Shower, Newly Renovated

  • Sleeps 3
  • 1 King Bed

Fairmont Garden View King (Newly Renovated)

  • Sleeps 3
  • 1 King Bed

Fairmont Garden View King (Newly Renovated)

  • Sleeps 3
  • 1 King Bed

Fairmont Garden View Queen/Queen Accessible Roll-in Shower (Newly Renovated)

  • Sleeps 4
  • 2 Queen Beds

Ocean View Queen/Queen Accessible Tub (Newly Renovated)

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Partial Ocean View Queen/Queen Accessible Tub (Newly Renovated)

  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed, Garden View (1 Bedroom, Accessible Shower)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

About the neighborhood

Kamuela

Fairmont Orchid places you next to Puakō Petroglyph Park and within 2 miles (3 km) of other popular attractions like Mauna Lani Beach. This 540-room, 4.5-star resort has a private beach, a golf course, and a full-service spa.

What's nearby

  • Mauna Lani Resort Golf Course - 19 min walk - 1.0 mile
  • Mauna Lani Beach - 9 min drive - 2.6 miles
  • Kings Shops - 13 min drive - 6.4 miles
  • Anaehoomalu Beach - 14 min drive - 7.1 miles
  • Hāpuna Beach State Recreation Area - 22 min drive - 8.0 miles

Getting around

  • Kona Intl. Airport (KOA) - 36 min drive

Restaurants

  • ‪Waikoloa Coffee Company - ‬17 min drive
  • ‪Nui Italian - ‬15 min drive
  • ‪Mauna Lani Coffee Company - ‬18 min walk
  • ‪Tommy Bahama Tropical Café - ‬20 min walk
  • ‪Breakfast at Water's Edge - ‬15 min drive

About this property

Fairmont Orchid

Luxury resort with 5 restaurants and a full-service spa
Fairmont Orchid features a private beach, a golf course, and a full-service spa. Parking is available for USD 40 per day (USD 60 per day for valet parking), and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach resort include an outdoor pool, a gym, and a sauna.
55-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, designer toiletries, bathrobes, and slippers. Lanais, coffee makers, and free newspapers are other standard amenities. Housekeeping is available on request.
Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a private beach, 8 outdoor tennis courts, and a health club. An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa, Spa Without Walls. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Self parking on site (USD 40 per day; includes in/out privileges)
  • Valet parking on site (USD 60 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 50 for adults and USD 25 for children
  • 2 bars/lounges
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Binchotan: Bar & Grill
  • Brown's Beach House
  • Hale Kai Restaurant
  • Luana Louge
  • The Orchid Court

Things to do

  • 18-hole golf course
  • 2 outdoor pickleball courts
  • 24-hour gym
  • 8 outdoor tennis courts
  • Basketball
  • Billiards/pool table
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Paddleboard
  • Rowing/canoeing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Surfing/bodyboarding
  • Tennis lessons
  • Water sports equipment
  • Yoga classes

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Garden
  • On a private beach
  • On the waterfront
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 6 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels
  • Pay movies

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 75 per pet, per night, plus a deposit of USD 75 per day
  • Dogs only
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Children 17 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 75.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: USD 56.62 per accommodation, per night
The resort fee includes:
  • Beach access
  • Beach loungers
  • Beach towels
  • Bicycle storage
  • Business center/computer access
  • Concierge service
  • Faxes
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Laundry facilities
  • Phone calls
  • Pool access
  • Shuttle service
  • Sporting facilities or equipment

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 50 for adults and USD 25 for children
  • Self parking fee: USD 40 per day (in/out privileges)
  • Valet parking fee: USD 60 per day (in/out privileges)
  • Pet deposit: USD 75 per day
  • Pet fee: USD 75 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 75.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - TA-052-830-4128-01
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 4:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Tax ID number is TA-052-830-4128-01.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for golf tee times. Contact the resort at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Fairmont Hawaii
Fairmont Orchid
Fairmont Orchid Hawaii Resort Kamuela
Fairmont Orchid Hotel
Fairmont Orchid Hotel Hawaii
Hawaii Fairmont
Hawaii Orchid Fairmont
Orchid Fairmont
Orchid Fairmont Hawaii
Orchid Hawaii Fairmont
Fairmont Orchid Hawaii Hotel
Fairmont Orchid Hawaii Kamuela
The Fairmont Orchid Hawaii
Fairmont Orchid Resort Kamuela
Fairmont Orchid Kamuela
Fairmont Orchid Resort
Fairmont Orchid Kamuela
Fairmont Orchid Resort Kamuela

Frequently asked questions

Are free cancellation options available at Fairmont Orchid?

Fairmont Orchid offers free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on our site.

How much does it cost to stay at Fairmont Orchid?

As of Nov 10, 2025, prices found for a 1-night stay for 2 adults at Fairmont Orchid on Nov 30, 2025 start from $529.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near Fairmont Orchid?

This resort is located in Kamuela, just steps from Puakō Petroglyph Park. You'll also find Great 4-D Movie Ride and Mauna Lani Historic Park less than a mile away.

Is there parking available at Fairmont Orchid?

Yes, valet parking is offered for USD 60 per day with in/out privileges. Accessible parking and electric car charging are also available for guests.

Is a spa located at Fairmont Orchid?

Spa Without Walls is the resort's spa and services include Swedish massages, deep-tissue massages, body wraps, and reflexology.

Does Fairmont Orchid feature a casino?

No, Fairmont Orchid doesn't have a casino.

Will I find an indoor pool at Fairmont Orchid?

No, this resort doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

What do couples enjoy most about Fairmont Orchid?

At this waterfront resort, there are many amenities for couples, including Champagne service and in-room massages in each guestroom with some featuring ocean views.

Does Fairmont Orchid have a hot tub?

Yes, this resort has a spa tub.

Does Fairmont Orchid feature a restaurant that includes a breakfast menu?

Yes, Fairmont Orchid has 5 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Fairmont Orchid allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Fairmont Orchid for a fee of USD 75 per pet, per night. The property also provides food and water bowls. A deposit of USD 75 per day is collected.

Are there connecting rooms at Fairmont Orchid?

Yes, you can book connecting guestrooms at this resort for your group or family vacation.

What is the closest airport to Fairmont Orchid?

The closest major airport to Fairmont Orchid is Kamuela, HI (MUE-Waimea-Kohala), which is 20.8 mi away (35 minutes by car). Another top airport is Kona Intl. Airport (KOA), which is located 22.9 mi away (36-minute drive).

Can I book a room with a balcony at Fairmont Orchid?

Yes, every guestroom at Fairmont Orchid comes with a lanai with some featuring ocean or garden views.

Does Fairmont Orchid host weddings?

There are wedding services available at Fairmont Orchid if that's in your vacation plans.

Fairmont Orchid Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 723 out of 1004 reviews
Rating 8 - Good. 170 out of 1004 reviews
Rating 6 - Okay. 70 out of 1004 reviews
Rating 4 - Poor. 24 out of 1004 reviews
Rating 2 - Terrible. 17 out of 1004 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Zachary

Stayed 8 nights in Aug 2025

10/10 Excellent

Frank

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On a beautiful cove for swimming and snorkeling
Stayed 7 nights in Aug 2025

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, property conditions & facilities
Beautiful rooms and fitness center. We loved the added touch of in-room chocolates and nespresso coffee!
Stayed 5 nights in Aug 2025

10/10 Excellent

Nataliia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The hotel left a positive impression — very clean, well-maintained grounds, and polite staff. The location is beautiful, and the beach is calm and great for swimming. On the downside, there are no umbrellas on the beach, which can be uncomfortable under the strong sun; the hotel feels a bit dated; and there are no activities or entertainment on site, which could make the stay more engaging.
Stayed 7 nights in Jul 2025

4/10 Poor

melanie

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Big Disappointment!!

Garden view room booked on this site was half garden view half parking lot and construction or maintenance materials view. There were miscellaneous things like wrong number of towels left so I dried off with a hand towel one night, no toilet paper because extra wasn’t left when cleaning. Yes front desk was made aware I ended up grabbing some off the housekeeper cart parked in the hall. Tolerant and understanding traveler so these aren’t a big deal. The big deal was treatment at check out by the guy checking me out when I had a question about my bill. He was rude in a passive aggressive way. And we were offered when we couldn’t do a late check out use of a hospitality room or I can’t remember what they called it. But basically we would have a place to shower and change quickly before we left for the airport. So we planned a water activity in Kona and then drove the almost hour back to use the resort amenity that had been offered. We did not ask it was offered. When we got back to the resort we were treated like second class citizens and sent tot the spa to use the shower and again treated the same when we got to the spa. We did not request the amenity it had been offered so we planned accordingly. Had I known how we would be treated I would have planned differently and certainly would have skipped the almost 1 hour drive to the resort before driving back to the airport. This treatment added to the smaller things equaled a big disappointment in this resort.
Stayed 4 nights in Jul 2025

10/10 Excellent

Pankaj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

hugh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free coffee in the morning.
Stayed 6 nights in Jul 2025

10/10 Excellent

Karen

Stayed 6 nights in Jul 2025

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
It is beautiful
Stayed 7 nights in Jul 2025

4/10 Poor

Gavin

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Pros: hotel was very nice with beautiful grounds and housekeeping was excellent. Nice pool (though not as good as most of the Waikoala resorts that have waterfalls/slides, etc). Nice little beach lagoon with snorkeling for the kids. Cons: They nickel and dime you for everything and manipulate you in ways to force you to spend every extra penny you have. Very unwelcoming arrival - was strongly encouraged to valet, being told we couldn't temporarily park our car for checkin otherwise. (I want to come and go as I please without having to talk to an attendant). And then the guest parking is about a mile away, takes literally 10 minutes to walk from our room to the parking spot. Also, the nearest elevator was broken our entire stay which lengthened the distances we had to walk to get to the pool or beach. They also ran out of pool towels the Saturday we were there, telling me they wouldn't have any more until the next day. This is unfathomable for a Hawaii resort, especially one where we were paying an absolute premium to stay at. Totally unacceptable. Overall customer service was not up to par, I never felt welcome - not the most friendly staff and there was a long wait each of the times I had to talk to front desk. Be aware that you are totally captive at this property - very inconvenient that you have to drive to get any outside food/convenience items (and it takes a long time just to get to your vehicle). So you're kind of stuck here, and I'd look elsewhere next time
Stayed 8 nights in Jul 2025

10/10 Excellent

JAMES DALE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2025

8/10 Good

Helena

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the beach, easy snorkeling right off beach. Browns was definite a highlight dining experience with amazing service.
Stayed 7 nights in Apr 2025

8/10 Good

Elsa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with its own beach.
Stayed 5 nights in May 2025

10/10 Excellent

Manpreet

Stayed 2 nights in Jul 2025

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2025

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible staff
Stayed 6 nights in Jul 2025

10/10 Excellent

STEVE SINHYUK

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel experience I ever had! Great location, great staffs!! I will definitely come back again.
Stayed 5 nights in Jun 2025

10/10 Excellent

Rita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every member of the staff was so friendly and kind. When they found out we we were celebrating our anniversary, they surprised us with chocolate covered strawberries and wine. My daughters and I loved seeing the sea turtles every day. This place is truly magical.
Stayed 7 nights in Jul 2025

6/10 Okay

Elena

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Manik

Stayed 9 nights in Jul 2025

8/10 Good

Shoshana

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
The hotel is beautifully located and absolutely serene. However, there were a few details lacking. The food options were limited and repetitive, and tasted mediocre at best. It was disappointing considering what one would expect from a Fairmont. While the rooms were large, and bathrooms gorgeous, the pillows were as thin as envelopes. The little details that distinguish a good hotel from a great hotel were lacking. Overall lovely stay, but would say it fell short of excellence.
Stayed 5 nights in Jul 2025

6/10 Okay

Daniel S

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It needs more breakfast options. It’s either buffet or a deli that has very limited options. The restaurant Browns is also a little dated. It needs more shade for everyone at the beach. There’s no where to view the ocean in the shade.
Stayed 5 nights in Jul 2025

10/10 Excellent

Cassandra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I stayed here for five nights and were pleasantly surprised to arrive to an upgraded room! Ren at the front desk was amazing and sent up some fruit for our arrival and was kind enough to gift two stuffed turtles for my two sons, she truly went above and beyond to make sure our stay started off right! The property was perfect for my family, lots of space for my four-year-old son to run around, the lagoon was essential, and the pool was always clean. We went during a week that wasn’t too busy so there was no issues finding lounge chairs ever, and we also booked a few daybeds during our stay, which were nice. The staff was always helpful and nice, and it was especially nice to have self-serve laundry on site. We’ll definitely be back!
Stayed 5 nights in Jul 2025

10/10 Excellent

Trang

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very beautiful
Stayed 2 nights in Jul 2025

10/10 Excellent

Alice

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I have nothing but AMAZING things to say about Fairmont! The entire place felt like paradise and the staff was so welcoming and helpful. I never felt more relaxed in my entire life. Also, be warned...their room service food is TOP NOTCH so you'll be spending a pretty penny if you're like me and can't resist deliciousness at all hours of the day lol! I just love Fairmont and would go back in a heart beat. We celebrated my mom's birthday and they made her feel so special :) Thank you to everyone at Fairmont that made this possible!!!
Stayed 3 nights in Jul 2025