Family Resorts in Jefferson City, Jefferson City
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Jefferson City hotels essential information
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Recent Kid Friendly Hotels Reviews
Wilderness at the Smokies – River Lodge Suites
1/5 Terrible
"Had a trip planned for the kids to enjoy their start of summer. Half their indoor and outdoor waterpark is shut off or inaccessible due to remodel. The staff at the front desk were rude when mentioned the closures they insisted that’s the roof project is plastered all over their website, ( I booked on my phone and the mobile version did not indicate waterpark closures nor did they mention anything when I called the day before about limited waterpark usage) they were offering all Soaky Mountain tickets to people that booked directly through their website. I booked with third party and they said oh well if you booked with us we would help but since you booked with third party there’s nothing we can do. Again, nothing mentioned on their website of that accommodation. There were people vaping in the indoor waterpark area- when mentioned to security, they said someone would come, no one came or said anything. Basically 95% of their staff is new and had a repeated “I’m new here- I don’t know what to do” response to majority of questions. Ended up leaving early and going home and I was mentally taxed from trying to have a good time with my kids. Also I’ve stayed here many times before- it seems like they have gone downhill on the last few years with customer service. Don’t see myself coming back"
A verified traveler stayed at Wilderness at the Smokies – River Lodge Suites
Posted 5 hours ago
