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Recent guest reviews

Updated, nice amenities, great price

Proximity to Gatlinburg and Dollywood.

The room was very clean and comfy. The housekeepers were all very friendly as well as the office staff.

Room was large beds were ok

It was close to all the attractions we visited.

The night was perfectly fine untill my fiance discovered a cockroach in the bathroom in the middle of the night. Called the front desk and was basically blown off with " we live in the mountains so it happens" and was told "we spray for them" was not apologized and you'd think they'd try to make it right but nope was like I said blown off. You'd think and not saying I expected it but you'd think they would try to offer something for our discomfort but no.

The pools were nice and the staff was helpful and friendly.

The room was spacious - enough to lay luggage and clothing around for 4 people. There was a nice dining table for 4. Bathroom was spacious. Bed were comfortable enough for 2 per bed. The pools were indoor, and outside, and warm - we never used it though. Breakfast was ok - the sausages were gray, I liked the drink variety - orange juice, coffee, creamers sugars. We were on the 3rd floor and we were not bothered by any of the neibhbors. The indoor pool looked beautiful - like a glasshouse for plants, there were rooms right by the pool. We all loved it. Great for adults and kids.

All was nice and internet worked well and bed was very comfy. And all convenience! Will be back

Very nice stay, friendly staff, great location. All around a very pleasant stay

I loved the fireplace in my room. It was so unique and beautiful. All of the staff were wonderful and very friendly. Would happily stay here again’

Friendly staff, breakfast area was very crowded and the food staff was running oit of food quickly

I have to say I visit pigeon forge frequently and this is one of the best properties down there in my book

We loved the free breakfast, especially the waffle maker. The location was perfect. Rooms were really big and beds were comfortable. The shower strength was incredible and the shower was literally warm as soon as I turned it on. Three minor things, the tub filled with about an inch of water but it went right down as soon as the shower was turned off. My guess is no one had mentioned it to them so they were unaware of the small issue. I told the front desk. Second, the outlets by the mirror were a little loose and the hair dryer plug had to be propped up to stay in. I also told the front desk about the issue. Lastly, the room had three lamps and no over head light. If you are looking for a bright room you won’t get that with these lamps. However, the bathroom light mirror was really bright and my wife loved it for doing her makeup. Overall we were very pleased with our stay and we would return for multiple visits even if those minor issues were still there.

Location was great. Staff was friendly and professional. The room was great.

Room was exceptionally clean and pretty large for room vs a suite. Although the entire hotel was very clean it was dated. They were actually in the process of painting the hallways but the colors were blah, they should be painting with colors that are bright and cheerful. The lighting was awful throughout the hotel really very dim. Reading in the rooms were difficult because of the lack of light. They need to understand that older customers sight is declining and really need bright lights to help with reading. Didn't take advantage of the breakfast so no comment on that. Everyone was very kind and helpful. I would consider staying there again.

Parkway Pigeon Forge TN

Hotel highlights

  • Steps from Dolly Parton's Stampede Dinner Attraction
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Best Western Plaza Inn places you next to Dolly Parton's Stampede Dinner Attraction and within 2 miles (3 km) of other popular attractions like Pigeon Forge Factory Outlet Mall. This 201-room hotel welcomes guests with 2 outdoor pools and conveniences like an indoor pool and free in-room WiFi.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7 AM to 10 AM.


Rooms

The 201 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. 32-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include free local calls and ironing boards.


Property features

At Best Western Plaza Inn, guests enjoy 2 outdoor pools, an indoor pool, and a children's pool. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include 2 spa tubs, free WiFi in public areas, and a 24-hour business center.

Room options

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

2 Queen Beds | Sleeps 4

Standard Townhome, Multiple Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

3 Queen Beds | Sleeps 6

Guest reviews for Best Western Plaza Inn

Everyone (19) Couples (4) Family (12)
4
Friends

Updated, nice amenities, great price

By on Oct 18, 2021

5
Family

Proximity to Gatlinburg and Dollywood.

By on Aug 18, 2021

4
Partner Couples

The room was very clean and comfy. The housekeepers were all very friendly as well as the office staff.

By on Aug 17, 2021

5
Family

Room was large beds were ok

By on Aug 11, 2021

4
Family

It was close to all the attractions we visited.

By on Aug 8, 2021

1
Partner Couples

The night was perfectly fine untill my fiance discovered a cockroach in the bathroom in the middle of the night. Called the front desk and was basically blown off with " we live in the mountains so it happens" and was told "we spray for them" was not apologized and you'd think they'd try to make it right but nope was like I said blown off. You'd think and not saying I expected it but you'd think they would try to offer something for our discomfort but no.

By on Jun 23, 2021

Review comment responded on Jun 24, 2021

Sorry to hear of the issues with your stay. We appreciate you choosing Best Western Plaza Inn for accommodations. We passed on your concerns to Arrow Exterminators. They checked the room and found no trace of roaches however gave extra attention to that room. They are our routine pest control company. Thanks for passing on the concerns so we can rule out any problems or issues in the future.

4
Family

The pools were nice and the staff was helpful and friendly.

By on Jun 7, 2021

5
Family

The room was spacious - enough to lay luggage and clothing around for 4 people. There was a nice dining table for 4. Bathroom was spacious. Bed were comfortable enough for 2 per bed. The pools were indoor, and outside, and warm - we never used it though. Breakfast was ok - the sausages were gray, I liked the drink variety - orange juice, coffee, creamers sugars. We were on the 3rd floor and we were not bothered by any of the neibhbors. The indoor pool looked beautiful - like a glasshouse for plants, there were rooms right by the pool. We all loved it. Great for adults and kids.

By on May 30, 2021

2
Everyone

By on Mar 28, 2021

Review comment responded on Apr 8, 2021

Thanks for your feedback. Sorry to hear that you didn't enjoy your stay with us.

5
Partner Couples

All was nice and internet worked well and bed was very comfy. And all convenience! Will be back

By , from Newnan GA on Oct 30, 2020

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