I recently stayed at Lionel Hotel Istanbul and had a mixed experience. The hotel has a good location and offers decent service, but there were some issues that impacted my stay.
While the staff was accommodating, there were cleanliness concerns, including dirty shoe prints in the bathroom and a hair found between the bed sheet and blanket. Housekeeping seemed inconsistent and could improve attention to detail. Additionally, the bathroom ventilation fan in my first room wasn’t working, and the bed configuration in that room caused disturbances due to sliding beds.
On the positive side, the hotel did upgrade our room twice, and when we requested smaller pillows at 4 a.m., they responded. However, service was sometimes slow—for example, it took over two hours to receive drinking water after requesting it.
Overall, this hotel offers medium-quality service. If you come with moderate expectations, it can still be a comfortable stay. I would recommend it, but not if you’re expecting top-tier luxury or flawless service.