6/10 Okay
Elisa
Sep 24, 2025
Disliked: Cleanliness
I recently stayed at Hotel Maya, which is perfectly located for exploring the European side of Istanbul, especially the historic sites around Sultanahmet. The staff were exceptionally friendly and accommodating, and the 24-hour reception made check-in convenient after my arrival from the airport. However, there were several areas needing improvement. The room and furnishings felt dated, and upon arrival, I found the cleanliness lacking, with stains on the bathroom floor and chocolate on the carpet from previous guests. The cleaning staff were a significant concern. Despite breakfast being served from 7 to 10 AM, cleaning began noisily at around 8 AM, disrupting sleep. There were instances where the room was not cleaned at all, and on occasions when sheets were changed, the bed was not fully made. Additionally, I was left without toilet paper, and once received an opened bottle of shampoo. Over my nine-night stay, the glass in my room was never washed or replaced, raising hygiene concerns. On a positive note, the breakfast was varied and plentiful, though as someone lactose intolerant, I found the options limited due to the abundance of dairy.
Despite the cleaning issues, I enjoyed my stay at Hotel Maya. The friendly staff, great location, and decent breakfast made for a pleasant experience, though I would recommend addressing the housekeeping concerns.
Elisa
Stayed 9 nights in Sep 2025