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Best Western Empire Palace Hotel & Spa - Special Class

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Photo gallery for Best Western Empire Palace Hotel & Spa - Special Class

Aerial view
Property amenity
Lunch, dinner and brunch served
Interior
Lunch, dinner and brunch served

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Hocapasa Mah. Hudavendigar Cad. 17/19, Sirkeci, Old City Sultanahmet, Istanbul, Istanbul, 34110
  • Place, Gülhane Park
    ‪2 min walk‬
  • Place, Blue Mosque
    ‪8 min walk‬
  • Place, Hagia Sophia
    ‪8 min walk‬
  • Airport, Istanbul (IST)
    ‪40 min drive‬

Room options

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Premium bedding, down comforters, Tempur-Pedic beds, minibar

Standard Room, 2 Twin Beds, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Premium bedding, down comforters, Tempur-Pedic beds, minibar

Standard Room, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking | Premium bedding, down comforters, Tempur-Pedic beds, minibar

Standard Room, Multiple Beds, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking | Premium bedding, down comforters, Tempur-Pedic beds, minibar

Family Room, Multiple Beds, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Room with 2 Single Beds Non Smoking

Premium bedding, down comforters, Tempur-Pedic beds, minibar

Room with 2 Single Beds Non Smoking

  • Sleeps 2

View all photos for Room with Double Bed Non Smoking

Premium bedding, down comforters, Tempur-Pedic beds, minibar

Room with Double Bed Non Smoking

  • Sleeps 2

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About the neighborhood

Istanbul

Located in Istanbul City Center, Best Western Empire Palace Hotel & Spa - Special Class is within a 10-minute walk of popular sights such as Bosphorus and Eminönü Square. This 40-room, 4.5-star hotel has free breakfast along with conveniences like a full-service spa and free in-room WiFi.

What's nearby

  • Gülhane Park - 2 min walk - 0.1 miles
  • Blue Mosque - 8 min walk - 0.5 miles
  • Sultanahmet Square - 8 min walk - 0.5 miles
  • Hagia Sophia - 8 min walk - 0.5 miles
  • Topkapi Palace - 8 min walk - 0.5 miles

Getting around

  • Sirkeci Marmaray Station - 1 min walk
  • Sirkeci Station - 2 min walk
  • Istanbul Sabiha Gokcen Intl. Airport (SAW) - 63 min drive

Restaurants

  • ‪Roof Mezze 360 Restaurant - ‬1 min walk
  • ‪Red River - ‬1 min walk
  • ‪Hotel Ipek Palas Istanbul - ‬2 min walk
  • ‪Salute Pub & Restaurant - ‬1 min walk
  • ‪Cafe De More - ‬1 min walk

About this property

Best Western Empire Palace Hotel & Spa - Special Class

A full-service spa, a sauna, and free WiFi in public areas are featured at Best Western Empire Palace Hotel & Spa - Special Class. For transportation, you can make use of an airport shuttle (available 24 hours) for TRY 2500 per room one-way, as well as an airport shuttle. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Other amenities at this luxury hotel include conference space, coffee/tea in a common area, and express check-out.
Guests can expect LCD TVs with satellite channels, along with free WiFi and wired Internet. Tempur-Pedic beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. Other amenities include minibars, coffee makers, and free local calls.
Recreational amenities at the hotel include a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include body scrubs and body treatments. The spa is equipped with Turkish bath/hammam.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Free breakfast available
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Coffee House

Things to do

  • Full-service spa
  • Sauna
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 151 square feet of conference space

Outdoors

  • Garden

Full-service spa

  • Body scrubs
  • Massage
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 steps to reach entrance
  • Accessible airport shuttle
  • Elevator (31 inch wide door)

More

  • 1 building
  • 100% renewable energy
  • 7 floors
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Locally-owned and organized tours and activities
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Tempur-Pedic mattress

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual decor
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for free
  • Dogs and cats only
  • 1 total (15 lbs is the maximum weight per pet)
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • One child 6 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for TRY 1500 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: TRY 2500 per room (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: TRY 1500 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Some water is reused through a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 2:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.
Property Registration Number 22238

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses a grey water recycling system.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Noise-free rooms can't be guaranteed.

Property is also known as

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Best Western Empire Palace Hotel Special Class Istanbul
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Best Western Empire Istanbul

Frequently asked questions

What's there to see close to Best Western Empire Palace Hotel & Spa - Special Class?

This hotel is situated in Istanbul City Center within a 10-minute walk of Bosphorus and Eminönü Square. You'll also find Hagia Sophia and Sultanahmet Square less than a mile away.

How much does it cost to stay at Best Western Empire Palace Hotel & Spa - Special Class?

As of Jun 11, 2026, prices found for a 1-night stay for 2 adults at Best Western Empire Palace Hotel & Spa - Special Class on Jun 20, 2026 start from $91, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at Best Western Empire Palace Hotel & Spa - Special Class?

No, there isn't parking available at the hotel.

Is a spa located at Best Western Empire Palace Hotel & Spa - Special Class?

There is a full-service spa available for guests to enjoy and services include massages and body scrubs.

Does Best Western Empire Palace Hotel & Spa - Special Class have luxury amenities?

Yes, guests can indulge in luxuries such as a sauna, a garden-view restaurant, and a full-service spa at this hotel.

Does Best Western Empire Palace Hotel & Spa - Special Class include a casino?

No, Best Western Empire Palace Hotel & Spa - Special Class doesn't have a casino.

Is there an indoor pool at Best Western Empire Palace Hotel & Spa - Special Class?

No, there is no indoor pool at this hotel.

Is Best Western Empire Palace Hotel & Spa - Special Class a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including a garden-view restaurant, a full-service spa, and a bar/lounge.

Are there hot tubs at Best Western Empire Palace Hotel & Spa - Special Class?

No, but this hotel does have a sauna.

Does Best Western Empire Palace Hotel & Spa - Special Class have a restaurant that serves breakfast?

Yes, Best Western Empire Palace Hotel & Spa - Special Class serves free breakfast at Coffee House.

Does Best Western Empire Palace Hotel & Spa - Special Class allow pets to stay free of charge?

Yes, cats and dogs can stay for free at Best Western Empire Palace Hotel & Spa - Special Class.

Are there connecting rooms at Best Western Empire Palace Hotel & Spa - Special Class?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How far is the airport from Best Western Empire Palace Hotel & Spa - Special Class?

The closest major airport to Best Western Empire Palace Hotel & Spa - Special Class is Istanbul Sabiha Gokcen Intl. Airport (SAW), which is 29.4 mi away (63 minutes by car). Another top airport is Istanbul Airport (IST), which is located 25.6 mi away (49-minute drive).

Can I book a room with a balcony at Best Western Empire Palace Hotel & Spa - Special Class?

No, there aren't any guestrooms at Best Western Empire Palace Hotel & Spa - Special Class that offer a balcony.

Best Western Empire Palace Hotel & Spa - Special Class Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 108 out of 332 reviews
Rating 8 - Good. 139 out of 332 reviews
Rating 6 - Okay. 63 out of 332 reviews
Rating 4 - Poor. 12 out of 332 reviews
Rating 2 - Terrible. 10 out of 332 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Cevat

Liked: Cleanliness, amenities, property conditions & facilities
Hotel staff is very helpful and friendly. Hotel location is excellent for exploring the Old Istanbul (Hagia Sophia, Topkapi Palace, etc.) Everything is at most 10 minute walk from the hotel. Rooms are not super new but modern, renovated recently and clean. Price is perfecr for all things considered. Highly recommend.
Stayed 8 nights in Jan 2026
Verified

10/10 Excellent

Damien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel and very professional services.

Very nice hotel, service was very good and
Stayed 1 night in Aug 2024
Verified

8/10 Good

Guru Prasad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

Good location nearby to all attractions and tram access.
Stayed 3 nights in Dec 2022
Verified

10/10 Excellent

Chondelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a second time and it was as good as previous stay. Location is spot on - walkable to all the sights. The staff are lovely and helpful. The restaurant is great we have eaten here three times now and have had great meals- the restaurant staff are good and a lot of fun! The hotel is clean, its easy to find - a good choice if wanting to stay in the old part of beautiful Istanbul.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Chondelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Clean and safe and good customer service. Free WiFi is decent.the restaurant down stairs is great too. The location is excellent Walking distance to all the big attractions, shops and restaurants. Could not of been happier with our choice of hotel
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff. Good food
Verified

8/10 Good

Justin

Liked: Cleanliness, property conditions & facilities, room comfort

Great staff

Clean room, great shower & bathroom, staff very friendly & attentive. Restaurant was excellent & seemed to be open near 24 hours. Highly recommend
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and the gentleman who works at the counter was awesome.
Stayed 3 nights in Jun 2022
Verified

10/10 Excellent

Norziha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good. Excellent location and the staff also were friendly especially Mr Irfan
Stayed 4 nights in Feb 2024
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

City Break in Istanbul

Our stay was excellent. The staff were extremely helpful and friendly day and night. Nothing wax too much trouble for them. The hotel is perfectly located for visiting many of the wonderful locations that Istanbul has to offer. Highly recommended?
Stayed 5 nights in May 2025
Verified

10/10 Excellent

AZZAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, of course difficult to reach the hotel in a car like most other hotels in Sultan Ahmet AC in room was great, breakfast was good
Stayed 2 nights in May 2024
Verified

8/10 Good

Rami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Nice staff. Good and big rooms.
Stayed 6 nights in Aug 2022
Verified

10/10 Excellent

Jean Guy

Liked: Cleanliness, property conditions & facilities
Location
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is outstanding. Samir at the front desk is amazingly helpful and delightful. The bell staff is also helpful. The team at the restaurant- also amazing. We planned to eat at a different restaurant our last night, but at the last minute decided to stay at the restaurant attached to the hotel. It was not a mistake. The staff makes everything so wonderful, and the food was truly exceptional.
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in an excellent location, the tram runs past outside but no other traffic. The staff were lovely and very helpful. I would call it a rather boutique hotel… My room on the 6th floor was great, nice and spacious and pretty comfortable with a fridge and kettle. There was underfloor heating which couldn’t be controlled and an AC unit that wasn’t operating for AC as I stayed in March. The room was very hot and therefore windows had to be fully open for some ventilation. Unfortunately, through no fault of the hotel, there were some building renovations being undertaken next door which were very noisy between 08:30 and 19:00 which is fine if you’re out at these times. Breakfast was okay but was complimentary so very welcome. Attached restaurant had great variety and as throughout, very friendly and attentive staff. Overall, I had a lovely stay.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Norziha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very good experience staying at this hotel. The staff were very friendly especially Mr Irfan who had helped us to maka our visit to Istanbul a memorable one. The breakfast was good too. Thank you
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

herbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly and helpful

Selim and his colleagues were very friendly, helpful and professional. The rooms were nice, although a bit noisy because of the trams in the street. The city of Istanbul is wonderful for a short stay.
Stayed 4 nights in Mar 2025
Verified

6/10 Okay

Rachel

Liked: Staff & service
Disliked: Property conditions & facilities
A group of us booked this hotel for five nights, each having a separate room. Most people had minor issues with their rooms. In mine, the shower had some hair and hairband elastic in it, it was dusty on the floors and the hair dryer did not work. The radiator was on full all the time and I could not turn it off so slept with the windows open. Also at the time of writing this (11/3/26) there is major building work going on nextdoor and they are drilling from 8.30am until 5pm - this of course is not the fault of the hotel. The hotel is very central and convenient for the train and only a short walk to the ferry terminals. The staff were friendly and chatty.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Ambreen

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to live …. Close to all attractions, walking distance to blue mosque, topkapi palace . Tram stat aoon was 2 min away . Surrounded by restaurants. Hotel staff was very helpful , excellent breakfast .
Stayed 3 nights in Jun 2022
Verified

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
The location is great. and Staff are courtesy. Salim, the manager is very helpful to extend late check out and kindly to exchange local currency for us.
Stayed 2 nights in Nov 2023
Verified

2/10 Terrible

K

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bare minimum facilities and staff
Stayed 2 nights in Dec 2023
Verified

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful. Tramline to n front of hotel is noisy and runs til mid nite and again at about 5 am. Close to s verbal sites
Stayed 2 nights in Sep 2024
Verified

6/10 Okay

Luis

Liked: Staff & service
Small rooms ! Breakfast not good !
Stayed 4 nights in Jun 2025
Verified

6/10 Okay

JULIE

Liked: Cleanliness

Convenient

Hotel convenient for Haggi Sofia and Blue Mosques. On tram route. Most things walkable. Plenty of restaurants in the area, hotel restaurant quite good. Wouldn't say this was a 4* hotel more a basic 3*
Stayed 4 nights in Jun 2023
Verified

8/10 Good

zareena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay with the hotel was pleasant, they changed my room upon my request. Salim and Irfan and the other staff were very friendly. Especially Salim , I had problem with the safety box, they came and fixed it immediately. Very centrally located and we could walk to water and many tourist areas.
Stayed 6 nights in May 2024

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