4/10 Poor
Caryn
Traveled with family and small children, Traveled with family
Aug 20, 2025
Disliked: Staff & service, property conditions & facilities
Had issues with state of rooms and attitude of staff.
We were put in room 114 and the bathtub was cracked with rusted sharp edges sticking up. Looks like they just tried taping over a hole and the edges broke though.
We were than moved to 209 and the bathtub just had a straight hole in the bottom. If we turned on water it would have gone right through the tub and onto the floor beneath.
We were than moved to 211. The tub was fine, though the caulking around the drain was beginning to crack, but there was some weird object on the floor along the wall. Looked possibly like used gum with fuzz or some sort of large squished bug.
Each time I spoke to the staff, I was given some sort of pushback about my issue.
When I brought up the bathtubs in the first two rooms, I was told that the hotel is old and is not expected to be in perfect condition. \Each time they gave me a new room, I was given the "Hope this meets your standards" line.
When I brought up the object in the last room, I just asked if someone can come vacuum it up since I could not tell what it was, and was told "I guess moving rooms twice was not good enough for you"
The gentleman who came up to clean it up was fantastic and very cordial.
I do not expect, but when bringing up a sharp rusty edge or a hole in the bathtub where the water is going to leak straight onto the floor, I would expect more than an excuse about the age of the hotel and snide remarks about my standards about standards.
Caryn
Stayed 6 nights in Aug 2025