We checked in to the first room and one bed wasn’t made, no tv remote. They moved us to a second room and no tv remote, no hand soap, and the toilet didn’t work. Next morning we went back to the original room, and the shower was not able to stay warm, it was either scalding or freezing. The front desk person and the mgr were very nice and apologetic, but it was quite the inconvenience with 2 kids.