Casino, room, restaurant, staff all 5 stars! But, when it came to check out this morning, the one attendant at the front desk was on the phone (trying to fix a card not working)….i was the only one there. I waited 7 minutes, with absolutely no acknowledgment, zero, nothing. I kindly asked, “excuse me, is this where I check out?”
Without getting off the phone, she said “you don’t need to formally check out, just drop your card. You couldn’t just left it in the room.” She went back to leaning in her chair, and didn’t look back.
I understand sometimes people have bad days, busy days, all that stuff…but I have never had anyone in from a hotel (any staff, room service, front desk, manager, waiter…) be unprofessional and basically dismissive. Again, everything else about our stay was 110%, but the check out was not.