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The Watermill Hotel, Sure Hotel Collection by Best Western

Property class: 3

Choose dates to view prices

Photo gallery for The Watermill Hotel, Sure Hotel Collection by Best Western

A wooden deck with a table set for two, overlooking a body of water.
A riverside building with a dock, ducks swimming in the water, and a bridge connecting to the dock.
A riverside building with a brick facade, a metal railing, and hanging flower baskets.
A hotel room with a bed, a desk with a television, a chair, a lamp, and a window with curtains.
A reception desk with a computer, a potted plant, and a seating area with a sofa and chairs.

Reviews

7.2 out of 10
Good

Popular amenities

  • Free WiFi
  • Business services
  • Laundry
  • Housekeeping

Explore the area

View in a map
London Road, Bourne End, Hemel Hempstead, England, HP1 2RJ
  • Place, Boxmoor Common
    ‪3 min drive‬
  • Place, Delta Force Paintball Hemel Hempstead
    ‪5 min drive‬
  • Place, The Snow Centre
    ‪8 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪60 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Non Smoking

A hotel room with a bed, a desk with a television, a chair, a lamp, and a window with curtains.

Superior Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(11 reviews)
  • 391 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Non Smoking

A hotel room with two beds, a desk, a chair, a television, and a window with curtains.

Family Room, Multiple Beds, Non Smoking

  • 427 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Standard Room, 1 Double Bed, Non Smoking

7.8 out of 10
Good
(16 reviews)
  • 320 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

A hotel room with two beds, a chair, a bedside table with a lamp, and a telephone.

Standard Room, 2 Twin Beds, Non Smoking

7.0 out of 10
Good
(4 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Hemel Hempstead

The Watermill Hotel, Sure Hotel Collection by Best Western places you within a few miles (5 km) of Rex Cinema and Gadebridge Park. The 71 rooms at this 3-star hotel include electric kettles, free tea bags/instant coffee, and desk chairs.

What's nearby

  • Boxmoor Common - 3 min drive - 1.5 miles
  • Delta Force Paintball Hemel Hempstead - 5 min drive - 2.1 miles
  • The Snow Centre - 8 min drive - 3.1 miles
  • Warner Bros. Studio Tour London - 18 min drive - 8.5 miles
  • Wembley Stadium - 59 min drive - 26.3 miles

Getting around

  • Hemel Hempstead Station - 3 min drive
  • Chesham Underground Station - 10 min drive
  • Luton Airport (LTN) - 33 min drive

Restaurants

  • ‪Three Blackbirds - ‬4 min drive
  • ‪The Bell Inn - ‬6 min drive
  • ‪Coffee & Wine - ‬3 min drive
  • ‪McDonald's - ‬13 min walk
  • ‪Zaru Bistro Cafe - ‬4 min drive

About this property

The Watermill Hotel, Sure Hotel Collection by Best Western

Guests of The Watermill Hotel, Sure Hotel Collection by Best Western enjoy access to free WiFi in public areas, conference space, and a business center. If you plan to drive, free parking is available. Front-desk staff can assist with securing valuables and dry cleaning/laundry. Additional amenities include express check-out, a terrace, and laundry facilities.
Guests can expect to find free WiFi. Bathrooms offer hair dryers and free toiletries. Electric kettles, free local calls, and portable fans are also standard. Change of towels is available on request.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 12.95 for adults and GBP 6.95 for children

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • ATM
  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 7 meeting rooms
  • Business center
  • Conference space

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 steps to reach entrance
  • Assistive listening devices
  • Thin carpet in room
  • Upper floors accessible by stairs only

More

  • 2 floors
  • 4 buildings
  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 6:30 AM - 11:30 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for GBP 15.0 per night

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately GBP 12.95 for adults and GBP 6.95 for children
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 15.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-11:00 PM
  • Check-out: 11 AM
The front desk is available during limited hours, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.

Property is also known as

Best Western Watermill
Best Western Watermill Hemel Hempstead
Best Western Watermill Hotel
Best Western Watermill Hotel Hemel Hempstead
Hotel Watermill
Watermill Best Western
Watermill Best Western Hotel
Watermill Hotel
Best Western Hemel Hempstead
Hemel Hempstead Best Western
Watermill Hotel Hemel Hempstead
Watermill Hemel Hempstead
The Watermill Hotel Sure Hotel Collection by Best Western
The Watermill Hotel, Sure Hotel Collection by Best Western Hotel

Frequently asked questions

What is there to do close to The Watermill Hotel, Sure Hotel Collection by Best Western?

This hotel is located in Hemel Hempstead, close to Warner Bros. Studio Tour London, The Snow Centre, and Ashridge Estate. You'll also find Rex Cinema and Planet Ice within a short drive.

How much does it cost to stay at The Watermill Hotel, Sure Hotel Collection by Best Western?

As of Nov 5, 2026, prices found for a 1-night stay for 2 adults at The Watermill Hotel, Sure Hotel Collection by Best Western on Nov 8, 2026 start from $101, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at The Watermill Hotel, Sure Hotel Collection by Best Western?

Yes, self parking is offered for free at the hotel.

Does The Watermill Hotel, Sure Hotel Collection by Best Western feature a casino at the property?

No, The Watermill Hotel, Sure Hotel Collection by Best Western doesn't have a casino.

Will I find an indoor pool at The Watermill Hotel, Sure Hotel Collection by Best Western?

No, there is no indoor pool at this hotel.

Is The Watermill Hotel, Sure Hotel Collection by Best Western a good place to stay for couples?

At this riverfront hotel, couples will appreciate amenities like wedding services plus some guestrooms include river views and a rainfall showerhead.

Does The Watermill Hotel, Sure Hotel Collection by Best Western have a hot tub?

No, there isn't a spa tub at this hotel.

Does The Watermill Hotel, Sure Hotel Collection by Best Western have a restaurant that serves breakfast?

The Watermill Hotel, Sure Hotel Collection by Best Western offers buffet breakfast each morning for a surcharge though there is no restaurant.

Will The Watermill Hotel, Sure Hotel Collection by Best Western allow pets to stay for free?

No, pets aren't allowed at The Watermill Hotel, Sure Hotel Collection by Best Western though service animals are welcome.

Does The Watermill Hotel, Sure Hotel Collection by Best Western have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How close is the airport from The Watermill Hotel, Sure Hotel Collection by Best Western?

The closest major airport to The Watermill Hotel, Sure Hotel Collection by Best Western is Luton Airport (LTN), which is 20.7 mi away (33 minutes by car). Another top airport is Heathrow Airport (LHR), which is located 25.1 mi away (28-minute drive).

Are there rooms with balconies at The Watermill Hotel, Sure Hotel Collection by Best Western?

No, there aren't any guestrooms at The Watermill Hotel, Sure Hotel Collection by Best Western that offer a balcony.

Does The Watermill Hotel, Sure Hotel Collection by Best Western host weddings?

Take advantage of the wedding venue at The Watermill Hotel, Sure Hotel Collection by Best Western if you plan to say "I do" during your trip.

The Watermill Hotel, Sure Hotel Collection by Best Western Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 111 out of 420 reviews
Rating 8 - Good. 134 out of 420 reviews
Rating 6 - Okay. 94 out of 420 reviews
Rating 4 - Poor. 47 out of 420 reviews
Rating 2 - Terrible. 34 out of 420 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a lovely setting. Staff were polite and breakfast was ok. Only small downside was no restaurant for a evening meal,but the White Horse pub across the road serves lovely food and you get a 10% discount when you show your room key.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, comfy bed and got a good night sleep
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Very friendly staff, lovely room and fantastic breakfast
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel and great breakfast.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Very clean large rooms, very welcoming and friendly staff, highly recommend a stay if you are in the area.
Stayed 1 night in Dec 2025
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities
Room was dated. Bed covers had some sort of old make up stain. Same with one of the towels. Wife found fake eyelashes in one of the bedside drawers. Hotel was in a nice location. Great pub across the road
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No restaurant for evening meals, White Horse pub across the road was good.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very good, facilities in the room were good - the environment lovely with the WsterMill and the stream - good bed - good black out curtains - welcome water / enough tea for morning and evening - breakfast plentiful - but to tinned fruit - rather than fresh - not very inviting croissants - did not have cooked breakfast - we would stay again - pleasant modern design - welcoming staff!!!
Stayed 1 night in Jun 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably one of the worst places I’ve stayed in rooms are not what they are described as was here for a special anniversary and was left disappointed
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
A pleasant stay in a lovely big room. Very clean in room and comfortable. The communual are looked tatty, particularly the brown carpet which needs replacing. Breakfast was ok but a bit cold.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities
Restaurant closed and pub nearby stop serving food around 8PM. Room nicely decorated.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an issue with our bed but the staff were brilliant and chaned our room Very happy with the hotel will stay again
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Yes parking was easy! Staff were kind and courteous particularly Ali and Shawn both couldn’t have been more helpful. Hopefully we will return soon.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent and very helpful, room was very clean and nice. An all round excellent stay
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Shower was disappointing but everything else was very good.
Stayed 1 night in Apr 2026
Verified review

2/10 Terrible

Disliked: Staff & service, amenities
Worse hotel experience ever!!! Do not book at this property! Booked hotel because it was listed as air conditioning. There was no air in room. Just a fan. You cannot book online and get an air-conditioned room. False advertisement.
Stayed 2 nights in Jul 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Rooms out dated, shower water pressure non existent.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Staff & service

Definitely recommend.

Lovely location, friendly/helpful staff, great value.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable accommodation and relatively close to Berhamstead. Good gastro pub opposite hotel so it works very well for us visiting relatives and friends in Berkho.
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Liked: Staff & service, amenities
The water running under the hotel was lovely
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Visit to berkhamsted

Nice staff clean modern room good breakfast, no problems
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Friendly reception and lovely welcome. Clean quiet, comfortable and warm room. Room overlooks the outgoing estuary from the waterfall so relaxing sounds of the water.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An old fashioned hotel that has everything you need. Helpful friendly lady on reception, comfy rooms and peaceful surroundings.
Stayed 1 night in Feb 2025
Verified review

6/10 Okay

Hotel has the potential to be beautiful with its own water mill, but really needs updating. Decent breakfast. Quiet location.
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
This hotel’s decor is badly outdated, but the facilities are fine. A comfortable bed in a warm room on a very cold night, clean bathroom with toiletries, and tea / coffee / water provided. Staff were first class & breakfast was superb. Best Western need to invest in this place
Stayed 1 night in Nov 2025