Wyndham Grand Plaza Royale Hangzhou

4.5 star property
Lakefront hotel with 2 restaurants and a health club

Choose dates to view prices

Photo gallery for Wyndham Grand Plaza Royale Hangzhou

Exterior
Exercise/lap pool
Lobby
Dining
Business Suite, 1 King Bed, Non Smoking | Terrace/patio

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Breakfast available
  • Pool
  • Bar
  • 24/7 front desk
  • Free WiFi

Explore the area

Map
No 555 Fengqi Road, Hangzhou, Zhejiang, 310006
  • West Lake
    ‪9 min walk‬
  • Hangzhou Tower Shopping Mall
    ‪13 min walk‬
  • Wulin Square
    ‪16 min walk‬
  • Hangzhou (HGH-Xiaoshan Intl.)
    ‪29 min drive‬

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Room options

Deluxe Twin Beds Room

10.0 out of 10
Exceptional
(3 reviews)
  • 366 sq ft
  • City view
  • Sleeps 3
  • 2 Large Twin Beds

Premier Twin Beds Room

  • 409 sq ft
  • City view
  • Sleeps 3
  • 2 Large Twin Beds

Business Suite, 1 King Bed, Non Smoking

  • 614 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe King Bed Room

8.0 out of 10
Very good
(1 review)
  • 366 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Premier King Bed Room

  • 409 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Family Room, 1 King Bed, Non Smoking, Lake View

8.0 out of 10
Very good
(1 review)
  • 377 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

Executive Room, 1 King Bed, Non Smoking

  • 409 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Mountain View Twin Room

  • 527 sq ft
  • Mountain view
  • Sleeps 3
  • 2 Large Twin Beds

Mountain View King Room

10.0 out of 10
Exceptional
(2 reviews)
  • 452 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Hangzhou

Located in Gongshu, Wyndham Grand Plaza Royale Hangzhou is a leisurely stroll from popular sights such as West Lake and Broken Bridge. This 293-room, 4.5-star hotel has 2 restaurants, an indoor pool, and free in-room WiFi.

What's nearby

  • West Lake - 9 min walk - 0.5 miles
  • Hangzhou Tower Shopping Mall - 13 min walk - 0.7 miles
  • Wulin Square - 16 min walk - 0.9 miles
  • Wushan Night Market - 3 min drive - 1.6 miles
  • Lingyin Temple - 8 min drive - 4.5 miles

Getting around

  • Fengqi Road Station - 6 min walk
  • Hangzhou Station - 12 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 39 min drive

Restaurants

  • ‪人民大会堂 - ‬3 min walk
  • ‪Cafe Grazie - ‬4 min walk
  • ‪丁哥黑鱼馆 - ‬9 min walk
  • ‪恩点工坊 - ‬8 min walk
  • ‪有间小厨 - ‬5 min walk

About this property

Wyndham Grand Plaza Royale Hangzhou

Lakefront hotel with 2 restaurants and a health club
Wyndham Grand Plaza Royale Hangzhou features an indoor pool, a children's pool, and a gym. You can put free parking to good use if you drive. Multilingual staff at the 24-hour front desk can assist with tours or tickets, luggage storage, and securing valuables. Other amenities at this luxury hotel include a sauna, a rooftop terrace, and free WiFi in public areas.
Guests can expect 37-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. Balconies or patios, refrigerators, and minibars are also available. Housekeeping is available on request.
An indoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

Arabic, Chinese (Mandarin), English, French, German, Italian

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 128 for adults and CNY 64 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Children's pool
  • Health club
  • Indoor pool
  • Sauna
  • Shopping mall

Family friendly

  • Children's pool
  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • On a lake
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

More

  • 1 building
  • 10 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Local culture and ecosystem education
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 37-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free weekday newspapers
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests are asked to contact the hotel with the name of at least one guest as it appears on their passport upon booking.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for CNY 308.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CNY 128 for adults and CNY 64 for children
  • Rollaway bed fee: CNY 308.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

Additional information about polices, regulations, and more:

  • Pool access available from 8:30 AM to 9:30 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Parking has height restrictions.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Wyndham Grand Plaza Royale Hangzhou
Wyndham Royale
Wyndham Royale Hotel
Wyndham Royale Hotel Hangzhou Grand Plaza
Wyndham Grand Plaza Royale Hangzhou Hotel Hangzhou
Wyndham Grand Plaza Royale Hangzhou Hotel
Wyndham Grand Plaza Royale Hotel
Wyndham Grand Plaza Royale
Wyndham Plaza Royale Hangzhou
Wyndham Grand Plaza Royale Hangzhou Hotel
Wyndham Grand Plaza Royale Hangzhou Hangzhou
Wyndham Grand Plaza Royale Hangzhou Hotel Hangzhou

Frequently asked questions

What's there to see within easy reach of Wyndham Grand Plaza Royale Hangzhou?

This hotel is situated in Gongshu within a 10-minute walk of West Lake and Former Residence of Sha Menghai. You'll also find Broken Bridge and Wulin Square less than a mile away.

How much does it cost to stay at Wyndham Grand Plaza Royale Hangzhou?

As of Jun 25, 2025, prices found for a 1-night stay for 2 adults at Wyndham Grand Plaza Royale Hangzhou on Jul 5, 2025 start from $108.74, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at Wyndham Grand Plaza Royale Hangzhou?

Yes, self parking is offered for free at the hotel.

Does Wyndham Grand Plaza Royale Hangzhou feature a casino?

No, Wyndham Grand Plaza Royale Hangzhou doesn't have a casino.

Is there an indoor pool at Wyndham Grand Plaza Royale Hangzhou?

Yes, this hotel has an indoor pool. Guests have pool access between 8:30 AM and 9:30 PM.

What amenities will couples enjoy at Wyndham Grand Plaza Royale Hangzhou?

This lakeside hotel offers plenty of amenities for couples including an indoor pool, a bar, and 2 restaurants.

Does Wyndham Grand Plaza Royale Hangzhou have a hot tub?

No, but guests can enjoy a sauna at this hotel.

Does Wyndham Grand Plaza Royale Hangzhou feature a restaurant that includes a breakfast menu?

Yes, Wyndham Grand Plaza Royale Hangzhou has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Wyndham Grand Plaza Royale Hangzhou allow pets to stay free of charge?

No, pets and service animals aren't allowed at Wyndham Grand Plaza Royale Hangzhou.

Does Wyndham Grand Plaza Royale Hangzhou have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Wyndham Grand Plaza Royale Hangzhou?

The closest major airport to Wyndham Grand Plaza Royale Hangzhou is Hangzhou (HGH-Xiaoshan Intl.), which is 19.3 mi away (39 minutes by car).

Are there rooms with balconies that I can book at Wyndham Grand Plaza Royale Hangzhou?

Yes, every guestroom at Wyndham Grand Plaza Royale Hangzhou comes with a balcony with some featuring lake or hill views.

Wyndham Grand Plaza Royale Hangzhou Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 215 out of 345 reviews
Rating 8 - Good. 97 out of 345 reviews
Rating 6 - Okay. 21 out of 345 reviews
Rating 4 - Poor. 9 out of 345 reviews
Rating 2 - Terrible. 3 out of 345 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, amenities
Beautiful scenery and lake side gardens
Stayed 1 night in Mar 2025

4/10 Poor

Wenjing

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Old facility, no AC at 29 degree room temperature

I was locked in the bathroom of the first room I entered because the sliding door couldn't be opened from the inside if the bathroom door was completely closed. The second room was unbearably warm at 26 degrees Celsiu and no air conditioning. The thick winter bedding made the room temperature felt unbearable which prevented me from falling asleep. It faced a night market, making it too noisy to open the balcony door to have fresh and cool air. The third room was quieter than the first two but still lacked air conditioning, with the temperature reaching 29 degrees. As a result, I decided to cancel my third night.
Stayed 2 nights in Feb 2025

10/10 Excellent

Victor

Stayed 1 night in Nov 2024

6/10 Okay

jeff

Business traveler
Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

ng

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay with reasonable sized room

What I love the most about this stay are 1. Sumptuous breakfast 2. Location and proximity to Wulin night market & West Lake 3. Customized pillow 4. View of West Lake
Stayed 2 nights in Oct 2024

8/10 Good

John

Stayed 2 nights in Oct 2024

10/10 Excellent

Shalom

Stayed 3 nights in Sep 2024

6/10 Okay

Wenjing

There was frequently no wifi or with very slow speed.
Stayed 6 nights in May 2024

8/10 Good

Derrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

6/10 Okay

Zhuoqin

Liked: Property conditions & facilities, room comfort

Not a 5 star hotel

The hotel can only be rated as 3 star for overall services
Stayed 4 nights in May 2024

10/10 Excellent

Wei

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The westlake view of the nine floor room was amazing.
Stayed 3 nights in May 2024

8/10 Good

Jun

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
I don't think this is 5 start hotel: 1) the property facilities are old, for example, the glass-door of shower room cannot prevent shower water leak to bathroom, always. 2) the swimming pool in basement is dark and dirty, with very bad smell, I didn't use but looked around. The fitting facilities and swimming pool are open to public, such as training groups, unsafe at all. 3) the main hotel entry door doesn't open to the street facing west lake (if so that'll be great), however, it's opening to a narrow street with busy traffic, looks like free-market.
Stayed 9 nights in Apr 2024

10/10 Excellent

CHANG

Stayed 2 nights in Apr 2024

10/10 Excellent

Yuwei

Stayed 11 nights in Mar 2024

10/10 Excellent

Zhen Liang

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, a minute walk to West Lake

8/10 Good

Lei, New York

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just beside the famous West Lake, beautiful neighborhood, the facilities are new and advanced, friendly staffs. It looks like the hotel shares with other organizations in the same buildings, and it caused the confusion when I arrived. As it locates in the famous tourism area, you can imagine the area is pretty crowded.
Stayed 1 night in Mar 2024

8/10 Good

Mary

Liked: Amenities
Once the staff figured out I was not happy with the desk staff, the other staff, manager and concierge got better at taking care of problems. This is not really a good hotel for a travel or who speaks little Chinese or no Chinese.
Stayed 7 nights in Mar 2024

10/10 Excellent

Glyn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Trip to China

Hotel is really nice and staff are great the only thing which I being picky on is bar area not very good.
Stayed 2 nights in Jan 2024

8/10 Good

shuou

Traveled with family
Liked: Staff & service, room comfort
房间非常大,浪费空间,但是厕所陈 旧,需要更新
Stayed 1 night in May 2023

8/10 Good

X

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

6/10 Okay

Verified traveler

Stayed 2 nights in Apr 2021

10/10 Excellent

Philippe

Stayed 3 nights in Apr 2020

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommended

Excellent room. Good location. Pleasant check in staff but 20 min. wait is too long. Some hooks, towel rails in bathroom would help.
Stayed 3 nights in Jan 2020

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The health club was closed during my whole stay! They said they would call me a cab so I can go swimming at a different hotel! The pool was one of the main reason I even wanted to book this hotel. I was very disappointed. Even though I did decide to book this extension of one extra night. The rooms and service were really great though but nothing can make up for the pool being closed, I love to swim.
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Firstly lost my passport several times. The staff were very confused about the booking. This took about 5 minutes to fix. But then the real problems began. My credit card got put I to about 5 different machines. Some repeatedly. I put my pin in multiple times. On different machines. And a few times o. The same machine. No declined slips. This is when the staff began lying. And I hate this. A different girl was dealing with me for the booking than the girl playing with my card. When I asked what she was doing. She immediately lies to me. And tells me the card was declined. Without looking. Or talking to the other girl. And I don't mean English. Not Chinese or a touch or a look. Just starts arguing. There is now a pending transaction on my card I don't believe to be a deposit. There was a lot of confusion. And I think I got charged twice for the room fee. And then a deposit. Also all off our group was charged different deposits. This maybe is not a problem. Maybe this will all get fixed. It's just disappointing ☹️ Then when I got to my room with all my luggage. The room key did not work.
Stayed 1 night in Jan 2020