Shangri-La Hangzhou

4.5 star property
Luxury hotel with 2 restaurants and a health club

Choose dates to view prices

Photo gallery for Shangri-La Hangzhou

Enter the Horizon Club, where traditional charm meets elegant dining.
Enjoy a serene view of lush green surroundings from this room's window.
Stroll through this serene garden, surrounded by lush plants and a tranquil atmosphere.
Rows of chairs set up for a seated gathering amidst lush greenery and trees.
Enjoy a serene view of the garden from the balcony.

Popular amenities

  • Bar
  • Room service
  • Parking included
  • Gym
  • Breakfast available
  • Laundry

Explore the area

Map
78 Beishan Road, Hangzhou, Zhejiang, 310007
  • West Lake
    ‪1 min drive‬
  • Zhejiang University Yuquan Campus
    ‪3 min drive‬
  • Lingyin Temple
    ‪5 min drive‬
  • Hangzhou (HGH-Xiaoshan Intl.)
    ‪34 min drive‬

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Room options

Presidential Suite (West)

  • 2077 sq ft
  • Hill view
  • Sleeps 3
  • 1 King Bed

West Wing Horizon Lakeside Gardenview Twin

  • 388 sq ft
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

Suite, Lake View (West Wing)

  • 775 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

West Wing Horizon Lakeside Gardenview King

  • 388 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

West Wing Horizon Hillview Twin

  • 388 sq ft
  • Hill view
  • Sleeps 3
  • 2 Twin Beds

Premier Room, 2 Twin Beds (West Wing Horizon)

  • 549 sq ft
  • Hill view
  • Sleeps 3
  • 2 Twin Beds

West Wing Horizon Hillview King

  • 398 sq ft
  • Hill view
  • Sleeps 3
  • 1 King Bed

Premier Room, 1 King Bed (West Wing Horizon)

  • 549 sq ft
  • Hill view
  • Sleeps 3
  • 1 King Bed

West Superior Hillview Twin

  • 388 sq ft
  • Hill view
  • Sleeps 3
  • 2 Twin Beds

West Wing Executive Suite

  • 560 sq ft
  • Partial lake view
  • Sleeps 3
  • 1 King Bed

West Wing Hillview King

8.0 out of 10
Very good
(1 review)
  • 388 sq ft
  • Hill view
  • Sleeps 3
  • 1 King Bed

West Wing Lakeside Gardenview King

10.0 out of 10
Exceptional
(1 review)
  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

West Wing Lakeside Gardenview Twin

10.0 out of 10
Exceptional
(1 review)
  • 388 sq ft
  • Sleeps 3
  • 2 Twin Beds

Garden-view Room-Two Beds

  • Sleeps 2
  • 2 Twin Beds

2-bed Room With Mountain View

  • Sleeps 2
  • 2 Twin Beds

Garden-view Room-King Bed

  • Sleeps 2
  • 1 King Bed

Deluxe Lodge Enjoyment

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Executive Suite

  • Sleeps 3
  • 1 King Bed

Queen Room With Mountain View

  • Sleeps 2
  • 1 King Bed

Deluxe Lodge Mountain-View Twin Room (Overview Of Quiet Natural Scenery)

  • Sleeps 2
  • 2 Twin Beds

Deluxe Lodge Mountain-View Double Bed Room (Overview Of Quiet Natural Scenery)

  • Sleeps 2
  • 1 King Bed

Cute Family Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Garden Deluxe Room - Near Lake

  • Sleeps 2
  • 1 King Bed

Family-friendly Suite

  • Sleeps 3
  • 1 King Bed

Octonauts Family Room

  • Sleeps 2
  • 1 King Bed

Pleasant Goat And Big Big Wolf Family Room

  • Sleeps 2
  • 1 King Bed

Lakeside Joint Living Room

  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

Suite - With View

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Deluxe Room - Mountain-View

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

Deluxe Lodge Garden-View Twin Room (Overview Of Secluded Gardens)

  • Sleeps 2
  • 2 Twin Beds

Deluxe Room (2 Beds)

  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Hangzhou

Located in Xihu, Shangri-La Hangzhou is adjacent to Quyuan Park and within a 5-minute walk of Yui Fei Temple. This 198-room hotel has 2 restaurants along with conveniences like free in-room WiFi and free self parking.

What's nearby

  • West Lake - 1 min drive - 0.3 miles
  • Zhejiang University Yuquan Campus - 3 min drive - 1.6 miles
  • Lingyin Temple - 5 min drive - 2.7 miles
  • Hangzhou Tower Shopping Mall - 6 min drive - 4.0 miles
  • Wulin Square - 6 min drive - 2.5 miles

Getting around

  • Huanglong Cave Station - 3 min drive
  • Hangzhou Station - 19 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 45 min drive

Restaurants

  • ‪咬不得高祖生煎 - ‬8 min walk
  • ‪岳湖楼 - ‬1 min drive
  • ‪泰芒之星 - ‬8 min walk
  • ‪旅行者酒吧 - ‬2 min walk
  • ‪1944音乐酒吧 - ‬10 min walk

About this property

Shangri-La Hangzhou

Luxury hotel with 2 restaurants and a health club
At Shangri-La Hangzhou, guests have access to a gym, free WiFi in public areas, and meeting rooms. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for CNY 600 per vehicle one-way. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and securing valuables. Other amenities at this luxury hotel include a conference center, a 24-hour business center, and coffee/tea in a common area.
37-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, slippers, and bathrobes. Minibars, coffee makers, and free newspapers are other standard amenities.
Recreational amenities at the hotel include a health club.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

Chinese (Mandarin), English

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; CNY 184 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Health club
  • Hiking/biking trails
  • Playground

Family friendly

  • Children's toys
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Playground
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Conference center (9,688 square feet of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • On a lake
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator on request

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for CNY 350.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CNY 184 per person
  • Airport shuttle fee: CNY 600 per vehicle (one-way)
  • Rollaway bed fee: CNY 350.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2 PM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Parking has height restrictions.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hangzhou Shangri-La
Hangzhou Shangri-La Hotel
Hotel Hangzhou
Hotel Shangri-La Hangzhou
Shangri-La Hangzhou
Shangri-La Hangzhou Hotel
Shangri-La Hotel Hangzhou
Hangzhou Shangri La
Shangri La Hangzhou
Shangri-La Hangzhou Hotel
Shangri La Hotel Hangzhou
Shangri-La Hangzhou Hangzhou
Shangri-La Hangzhou Hotel Hangzhou

Frequently asked questions

Is free cancellation available at Shangri-La Hangzhou?

Shangri-La Hangzhou offers free cancellation on certain room rates. For additional details, take a look at the cancellation policy on Orbitz.

What's there to do close to Shangri-La Hangzhou?

This hotel is situated in Xihu, just steps from Yui Fei Temple and Solitary Hill, and within a short walk of West Lake. You'll also find Hangzhou Botanical Garden and Su Di Causeway less than a mile away.

Will I be able to park at Shangri-La Hangzhou?

Yes, self parking is offered for free at the hotel. Though parking is limited, accessible parking is also available.

Does Shangri-La Hangzhou feature a casino on the premises?

No, Shangri-La Hangzhou doesn't have a casino.

Will I find an indoor pool at Shangri-La Hangzhou?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Shangri-La Hangzhou?

Amenities that appeal to couples at this lakeside hotel include around-the-clock room service and a minibar in each guestroom with some featuring lake views.

Are there hot tubs at Shangri-La Hangzhou?

No, this hotel doesn't have a spa tub.

Does Shangri-La Hangzhou feature a restaurant that includes a breakfast menu?

Yes, Shangri-La Hangzhou has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Shangri-La Hangzhou allow pets to stay free of charge?

No, pets aren't allowed at Shangri-La Hangzhou.

Does Shangri-La Hangzhou have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Shangri-La Hangzhou?

The closest major airport to Shangri-La Hangzhou is Hangzhou (HGH-Xiaoshan Intl.), which is 20.2 mi away (45 minutes by car).

Are there rooms with balconies at Shangri-La Hangzhou?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy lake or garden views.

Does Shangri-La Hangzhou have a wedding venue on site?

Take advantage of the wedding venue at Shangri-La Hangzhou if you plan to say "I do" during your trip.

Shangri-La Hangzhou Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 111 out of 238 reviews
Rating 8 - Good. 72 out of 238 reviews
Rating 6 - Okay. 31 out of 238 reviews
Rating 4 - Poor. 17 out of 238 reviews
Rating 2 - Terrible. 7 out of 238 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

7.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Liang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Francesca Maria, London

Lovely staff and excellent location
Stayed 1 night in Apr 2025

8/10 Good

Nenad

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Darren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is immense and very beautiful, however it does seem that a bit more care could be given to some aspects of the property. The carpets in particular had a few stains & spills on them across the hallways & in the rooms. The staff are attentive and very helpful, the breakfast buffet was delicious with a wide range of options. The location is exquisite, right on the picturesque West Lake. The property would fit in perfectly into a Wes Anderson film.

10/10 Excellent

Tianyi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facing the west lake, it is best place to view the west lake. It is near Su Di and Lou Wai Lou, the famous restaurant. Temple Yue is 3 min away. Really love the breakfast there. The ginger tea brought us a warm morning during a code winter time. Two birds in the hotel lobby could green guests. And the most important, the hotel hosted a lot of political leaders in the past.
Stayed 2 nights in Dec 2024

10/10 Excellent

Timothy

Stayed 2 nights in Nov 2024

10/10 Excellent

naresh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, quality of service!
Stayed 4 nights in Nov 2024

10/10 Excellent

PARVIZ

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Hong

Liked: Cleanliness, staff & service
Convenient location.
Stayed 2 nights in Nov 2024

8/10 Good

Wei Liang

Liked: Cleanliness, staff & service, amenities
Overall excellent services from all staffs. Rooms are clean but the entire hotel seems old and need a good renovation. Meals are good.
Stayed 4 nights in Nov 2024

10/10 Excellent

jim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location.
Stayed 2 nights in Nov 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Resort Hotel in Xihu

Shangri-la Hotels, as a brand, is one of my favorite brands. The Shangri-la Hangzhou, overlooking the famous Xihu, is impeccably maintained and clean. The rooms are decently sized and comfortable. The staff is not obtrusive but always present and pleasant. The amenities are commensurate with the type of rooms. It is definitely a great hotel for leisure travel or vacation resort. I'll definitely go there again on my next visit to Hangzhou.
Stayed 2 nights in Oct 2024

10/10 Excellent

SHU JANE

Stayed 3 nights in Oct 2024

8/10 Good

Roy, Hicksville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great, cross street is the lake. Staff is very friendly.
Stayed 2 nights in Oct 2024

8/10 Good

Mikhail

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Terrible breakfast
Stayed 1 night in Jun 2024

10/10 Excellent

Yanhong

Stayed 1 night in Jun 2024

10/10 Excellent

Jichun

Stayed 4 nights in Apr 2024

10/10 Excellent

Marcia

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful hotel on the lake with many wonderful memories.
Stayed 2 nights in Mar 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveler

Business traveler

Very old hotel

The hotel is very old, furniture and bathroom need to be refurbished. I booked this hotel because of the location, however there are more better choice beside Shangri-La Hangzhou. Will not come back again unless they refurbish the hotel.
Stayed 2 nights in Nov 2023

8/10 Good

YAN, Palo Alto

Traveled with family
Liked: Cleanliness, amenities
Very nice location, 5 minutes walk from Gushan Park.
Stayed 3 nights in Nov 2023

10/10 Excellent

Hongfei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is next to the lake and one of the best parks in Hangzhou.
Stayed 2 nights in Oct 2023

10/10 Excellent

Xiaosong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location
Stayed 11 nights in Oct 2023

8/10 Good

CHEE KUN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Micheal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. Across the street is the path to the lake. Definitely would stay here again.
Stayed 2 nights in Oct 2023