JW Marriott Hotel Hangzhou

Luxury hotel with 4 restaurants connected to the convention center in Hangzhou

Choose dates to view prices

Where to?

Dates

July 2025

August 2025

1 bedroom, premium bedding, minibar, in-room safe

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Pool
Spa
Parking included
Breakfast available
Gym
Room service

Explore the area

28 Hushu South Road, Gongshu District, Hangzhou, Zhejiang, 310006

Hangzhou Tower Shopping Mall
‪13 min walk‬
Wulin Square
‪16 min walk‬
West Lake
‪3 min drive‬
Hangzhou (HGH-Xiaoshan Intl.)
‪30 min drive‬

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Room options

Executive Suite, 1 Bedroom

883 sq ft
City view
Sleeps 3
1 Double Bed

Premier Room, 1 King Bed

560 sq ft
City view
Sleeps 3
1 King Bed

Executive Room, 1 King Bed

409 sq ft
City view
Sleeps 3
1 King Bed

Premier Room, 1 King Bed, Lake View

560 sq ft
Lake view
Sleeps 3
1 King Bed

Executive Room, 1 King Bed, Lake View

409 sq ft
Lake view
Sleeps 3
1 King Bed

Deluxe Twin Room, 2 Double Beds, City View

Exceptional

409 sq ft
City view
Sleeps 3
2 Double Beds

Premier Room, 2 Double Beds, Lake View

560 sq ft
City view
Sleeps 3
2 Double Beds

Deluxe Room, 1 King Bed, City View

409 sq ft
City view
Sleeps 3
1 King Bed

Executive Twin Room, 2 Double Beds

Exceptional

409 sq ft
City view
Sleeps 3
2 Double Beds

Premier Camping King Room with Executive Lounge Access

560 sq ft
City view
Sleeps 3
1 King Bed

Deluxe Camping King Room with City View

409 sq ft
City view
Sleeps 3
1 King Bed

About the neighborhood

Hangzhou

Located in Gongshu, JW Marriott Hotel Hangzhou is a leisurely stroll from popular sights such as Hangzhou Opera and Zhejiang Museum of Natural History. This 5-star hotel has 305 rooms and welcomes guests with 4 restaurants, a full-service spa, and an indoor pool. It's connected to the convention center in central Hangzhou and also close to Hangzhou Tower Shopping Mall and Wulin Square.

What's nearby

Hangzhou Tower Shopping Mall - 13 min walk - 0.7 miles
Westlake Culture Plaza - 14 min walk - 0.8 miles
Wulin Square - 16 min walk - 0.9 miles
West Lake - 3 min drive - 1.6 miles
Hangzhou China Silk Town - 3 min drive - 1.4 miles

Getting around

Wulinmen Station - 9 min walk
Hangzhou Station - 15 min drive
Hangzhou (HGH-Xiaoshan Intl.) - 40 min drive

Restaurants

‪彬波嵊味小吃 - ‬2 min walk
‪卜家野鱼馆 - ‬1 min walk
可颂坊
‪汤匙餐厅 - ‬4 min walk
‪新发现 - ‬3 min walk

About this property

JW Marriott Hotel Hangzhou

Luxury hotel with 4 restaurants connected to the convention center in Hangzhou

At JW Marriott Hotel Hangzhou, guests enjoy a full-service spa, an indoor pool, and a children's pool. There's free parking and limo/town car service. The front desk has multilingual staff that can help with tours or tickets, luggage storage, and securing valuables. Other amenities at this luxury hotel include a 24-hour gym, a steam room, and free WiFi in public areas.

42-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Other amenities include iPod docks, refrigerators, and minibars. Housekeeping is available on request.

An indoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a steam room.

Guests under 14 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

Languages

Chinese (Mandarin), English, Japanese

Similar properties

Sauna, body treatments, hydrotherapy, deep-tissue massages, facials

Pool
Hot Tub
Spa
Parking included

$112 nightly

Aug 3 - Aug 4

Total includes taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi and wired internet

Parking and transportation

Height restrictions apply for onsite parking
Train station pick-up and drop-off shuttle (surcharge)
Limo/town car service
Free self parking on site
RV/bus/truck parking on site
Limited onsite parking
Wheelchair-accessible parking available

Food and drink

Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 198 for adults and CNY 99 for children
4 restaurants
A coffee shop/cafe
Coffee and tea in common areas

Restaurants on site

Asia Bistro
Cru Steak House
Man ho
Man Ho Club

Things to do

24-hour health club
Children's pool
Fitness classes
Full-service spa
Indoor pool
Steam room
TV in common areas

Family friendly

Children's pool
In-room crib
In-room refrigerator
Indoor pool
Laundry facilities
Rollaway/extra bed (surcharge)
Soundproofed rooms

Conveniences

Free newspapers in lobby
Laundry facilities
Limited-hour front desk
Luggage storage
Safe at front desk

Guest services

Change of bedsheets (on request)
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

11 meeting rooms
Business center
Computer station
Conference center (18,245 square feet of space)

Outdoors

Garden
Terrace

Full-service spa

Massage
Spa open daily

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible bathtub
Area rugs in room
Elevator (45 inch wide door)
Height-adjustable showerhead
Lever door handles
Low-height electrical outlets in bathroom
Low-height view port in door
Transfer shower
Visual fire alarm
Well-lit path to entrance
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchairs on site

26 floors
At least 80% lighting from LEDs
Banquet hall
Built in 2010
Comprehensive food waste policy
No plastic coffee stirrers
Rooftop garden
Smoking not allowed
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Free crib
Premium bedding
Rollaway/extra bed (surcharge)

Bathroom

Bathrobes
Bidet
Deep soaking bathtub
Designer toiletries
Hair dryer
Hydromassage showerhead
Private bathroom
Separate bathtub and shower
Slippers
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

42-inch LCD TV with premium satellite channels
iPod dock

Food and drink

24-hour room service
Coffee/tea maker
Electric kettle
Free bottled water
Minibar
Refrigerator

Air conditioning
Connecting rooms available
Desk
Desk chair
Energy-saving switches in guestrooms
Free daily newspapers
Iron/ironing board
Laptop workspace
LED lighting
Phone
Recycling
Safe
Soundproofed rooms
Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

The front desk is open daily from 10:00 AM - 10:00 PM

Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Service animals exempt from fees

Children and extra beds

One child 2 years old or younger stays free when using existing bedding
Rollaway/extra beds are available for CNY 200 per night
Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

Deposit: CNY 1000 per night
Service fee: CNY 16.6 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for buffet breakfast: approximately CNY 198 for adults and CNY 99 for children
Rollaway bed fee: CNY 200 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, mobile payments, and cash

Mobile payment options include: Alipay

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Check-in: 2 PM—-midnight
Check-out: noon
Minimum check-in age: 18

The front desk is available during limited hours, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the shuttle service to and from the train station (fees apply). Driving? This property offers free self parking, along with RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, mobile payments, and cash.
Mobile payment options include: Alipay.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

Pool access available from 6:30 AM to 11:00 PM.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
Parking has height restrictions.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hangzhou JW Marriott Hotel

JW Marriott Hangzhou

JW Marriott Hotel Hangzhou

Jw Marriott Hangzhou Hangzhou

JW Marriott Hotel Hangzhou Hotel

JW Marriott Hotel Hangzhou Hangzhou

JW Marriott Hotel Hangzhou Hotel Hangzhou

Frequently asked questions

Is a free cancellation option available at JW Marriott Hotel Hangzhou?

JW Marriott Hotel Hangzhou provides free cancellation on certain room rates. To learn more, review the cancellation policy on our site.

How much does it cost to stay at JW Marriott Hotel Hangzhou?

As of Jul 19, 2025, prices found for a 1-night stay for 2 adults at JW Marriott Hotel Hangzhou on Jul 29, 2025 start from $101.75, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to JW Marriott Hotel Hangzhou?

This hotel is situated in Gongshu within a short 14-minute walk of Hangzhou Tower Shopping Mall and also 16 minutes on foot from Wulin Square. You'll also find Wulinmen Wharf and Hangzhou Opera less than a mile away.

Is there parking available at JW Marriott Hotel Hangzhou?

Yes, self parking is offered for free at the hotel. Though parking is limited, accessible parking and RV/bus/truck parking are also available.

Is there a spa available at JW Marriott Hotel Hangzhou?

There is a full-service spa available for guests to enjoy and services include massages.

Does JW Marriott Hotel Hangzhou include a casino on the premises?

No, JW Marriott Hotel Hangzhou doesn't have a casino.

Will I find an indoor pool at JW Marriott Hotel Hangzhou?

Yes, this hotel has an indoor pool. Guests have pool access between 6:30 AM and 11:00 PM.

What will couples enjoy most about a stay at JW Marriott Hotel Hangzhou?

There are plenty of amenities for couples at this hotel, including an indoor pool, 4 restaurants, and a full-service spa.

Does JW Marriott Hotel Hangzhou have a hot tub?

No, but this hotel does have a steam room.

Does JW Marriott Hotel Hangzhou have a restaurant that serves breakfast?

Yes, JW Marriott Hotel Hangzhou has 4 restaurants, and serves buffet breakfast each morning for a surcharge.

Will JW Marriott Hotel Hangzhou allow pets to stay free of charge?

No, pets aren't allowed at JW Marriott Hotel Hangzhou though service animals are welcome.

Are there connecting rooms at JW Marriott Hotel Hangzhou?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from JW Marriott Hotel Hangzhou?

The closest major airport to JW Marriott Hotel Hangzhou is Hangzhou (HGH-Xiaoshan Intl.), which is 22.4 mi away (40 minutes by car).

Can I book a room with a balcony at JW Marriott Hotel Hangzhou?

No, at JW Marriott Hotel Hangzhou, there aren't any guestrooms that list a balcony.

Does JW Marriott Hotel Hangzhou have a wedding venue on site?

Take advantage of the wedding venue at JW Marriott Hotel Hangzhou if you plan to say "I do" during your trip.

JW Marriott Hotel Hangzhou Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

8/10 Good

Jue June

Apr 14, 2025

Liked: Cleanliness, property conditions & facilities

Stayed 2 nights in Apr 2025

10/10 Excellent

HUILI

Dec 26, 2024

Modern facilities. Nice staff and lots of food choices .

Stayed 2 nights in Dec 2024

10/10 Excellent

Chandrachur

Dec 5, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2024

10/10 Excellent

Anita

Oct 16, 2024

Stayed 1 night in Oct 2024

10/10 Excellent

Denise

Jun 20, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Jun 2024

6/10 Okay

Dr. Alejandro

Traveled with partner

May 26, 2024

Liked: Staff & service

Compare to other hotels in China. They are old in services. Like other hotel in China you order food and they have a robot to take it to your room. Here you have to come down. The internet is slow for JW Marriott.

Stayed 4 nights in May 2024

10/10 Excellent

Kun

Traveled with family

May 22, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel

Booked for my parents and they liked it, stuff are very professional and friendly

Stayed 1 night in May 2024

6/10 Okay

JIAN

Traveled with family and small children

May 19, 2024

Liked: Staff & service

Disliked: Property conditions & facilities

Love the location and breakfast buffet. But the hotel is a bit old and has some smell in the room.

Stayed 3 nights in May 2024

10/10 Excellent

Denise

Apr 12, 2024

Liked: Cleanliness

Stayed 2 nights in Apr 2024

2/10 Terrible

Asad Abbas

Dec 11, 2023

I have reserved a room, due to an emergency I missed my flight to China and was not able to check in. The amount was chagred by my credit card due to No show. I made several request on email to return the payment and informed that it was an emergency but the hotel staff refused a refund.

Stayed 1 night in Dec 2023

10/10 Excellent

Helen

Oct 11, 2023

Stayed 1 night in Oct 2023

10/10 Excellent

Han

Traveled with group, Traveled with family

Oct 1, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay!

The staffs were extremely helpful and friendly. They provided a warm service to us during our entire stay. The mattress was really comfortable that if you get out of the bed you won't disturb your partner at all. We loved it! Location is also good that it's within a short taxi ride to major train stations and famous places or interest. Breakfast selection is overwhelmingly huge - we felt that we were spoilt with the choices. We will definitely return next time we are in Hangzhou.

Stayed 4 nights in Sep 2023

6/10 Okay

Mark

Business traveler

Jul 25, 2023

Liked: Staff & service

Disliked: Property conditions & facilities

Ehhhhh

Stayed 1 night in May 2023

6/10 Okay

saemon

Business traveler

Jun 18, 2023

Liked: Staff & service

Disliked: Cleanliness

Disappointing!

I have stayed in many JW Marriott hotels and they have always well and truly exceeded my expectations. Unfortunately this hotel did not meet my expectations. The checkin staff were lovely and helpful but the rooms were an absolute letdown. I tried 3 rooms and all 3 had an overwhelming cigarette smell despite it being a non smoking hotel. As soon as we opened the lift there were cigarette butts at the entrance and I saw guests walking around with cigarettes. The lady that checked me in said yes the hotel was a no smoking hotel but people just smoked in the rooms anyway. I ended up having to sleep in this smoke filled room. The non smokers would understand how horrible that is. Clearly guests who have smoked aren’t penalized and made to pay for cleaning the room as is the custom at other hotels. What a disappointment! I would also like to add that I travel to China regularly and don’t believe my expectations are too high especially given the cost of the room that I paid for. I won’t stay here again.

Stayed 1 night in Jun 2023

10/10 Excellent

Eric

Business traveler

Jun 15, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Apr 2023

10/10 Excellent

Jeffrey

Jun 5, 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jun 2023

8/10 Good

Ah Lam

May 24, 2023

Liked: Staff & service

Service was excellent but facilities need to be updated

Stayed 2 nights in May 2023

10/10 Excellent

Mohamed

Traveled with group, Business traveler, Traveled with partner

Apr 26, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location with good proximity to attractions in the area. Very friendly and helpful staff. Wide spread for breakfast buffet.

Stayed 3 nights in Apr 2023

4/10 Poor

Anthony

Jun 16, 2021

Disliked: Cleanliness, property conditions & facilities, room comfort

Completely underwhelming for a romantic weekend...

We like to get out of the house and stay in 5-star hotels in our city every month and this time we tried the JW. It was a good bit more expensive than others so we expected it to dazzle us. It didn't. Others have grand lobbies when you walk in...not here. It seems like an afterthought where you are looking at the eggs on the breakfast buffet when you enter. The room felt dated with so many stains all over the marble. We are hotels.com gold members and have lots of nights in other hotels to compare this to and it was a terrible value at such a high price for such an underwhelming room. All that bad said I MUST include the good. Amazing breakfast...as good or better than any other in town. Nice pool area with hot tub and longer hours than others (6am-11pm). Service was wonderful. I forgot something in the room and the hotel reached out to me. All these things I just expect though from any 5-star property. The room itself was the true disappointment that will keep us from going back. This is especially disappointing to me as I own many shares in the Marriott company but I have to be honest so others looking for a romantic weekend won't be disappointed. For business when the company is paying and the location is good for you it is probably a 10/10 hotel.

Stayed 1 night in Jun 2021

2/10 Terrible

sing

Traveled with family

Jul 20, 2020

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2020

10/10 Excellent

Anna

Traveled with family

Feb 9, 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with family

Nov 26, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was very comfortable and well situated. Accommodation was most satisfactory and the Staff were superb...

Stayed 6 nights in Nov 2019

8/10 Good

Verified traveler

Nov 20, 2019

Liked: Cleanliness, property conditions & facilities

Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveler

Sep 28, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Sep 2019

8/10 Good

ASHLEY

Sep 10, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2 nights stay

2 nights stay , comfortable . Some improvements needed but overall good

Stayed 2 nights in Sep 2019

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JW Marriott Hotel Hangzhou

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Photo gallery for JW Marriott Hotel Hangzhou

Reviews

Popular amenities

Explore the area

Book today, save on your next hotel stay

Room options

View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom

View all photos for Premier Room, 1 King Bed

Premier Room, 1 King Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed

View all photos for Premier Room, 1 King Bed, Lake View

Premier Room, 1 King Bed, Lake View

View all photos for Executive Room, 1 King Bed, Lake View

Executive Room, 1 King Bed, Lake View

View all photos for Deluxe Twin Room, 2 Double Beds, City View

Deluxe Twin Room, 2 Double Beds, City View

View all photos for Premier Room, 2 Double Beds, Lake View

Premier Room, 2 Double Beds, Lake View

View all photos for Deluxe Room, 1 King Bed, City View

Deluxe Room, 1 King Bed, City View

View all photos for Executive Twin Room, 2 Double Beds

Executive Twin Room, 2 Double Beds

View all photos for Premier Camping King Room with Executive Lounge Access

Premier Camping King Room with Executive Lounge Access

View all photos for Deluxe Camping King Room with City View

Deluxe Camping King Room with City View

About the neighborhood

Hangzhou

What's nearby

Getting around

Restaurants

About this property

JW Marriott Hotel Hangzhou

Languages

Similar properties

Hangzhou Marriott Hotel Qianjiang

Hangzhou Marriott Hotel Qianjiang

Property amenities

Internet

Parking and transportation

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Property payment types

Important information

Fees

Optional extras

You need to know

We should mention

National rating

Property is also known as

Frequently asked questions

JW Marriott Hotel Hangzhou Reviews

Reviews

Wonderful