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Okura Act City Hotel Hamamatsu

4.5 star property
Luxury hotel with 3 restaurants connected to the convention center in Hamamatsu

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Photo gallery for Okura Act City Hotel Hamamatsu

Exterior
View from room
Banquet hall
Lobby lounge
Lobby lounge

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Breakfast available
  • Laundry
  • Room service
  • Free WiFi

Explore the area

View in a map
111-2 Itaya-machi Chuo-ku, Hamamatsu, Shizuoka-ken, 430-7733
  • Hamamatsu Museum of Musical Instruments
    ‪2 min walk‬
  • Act Tower
    ‪2 min walk‬
  • Hamamatsu Castle
    ‪18 min walk‬
  • Shizuoka (FSZ-Mt. Fuji - Shizuoka)
    ‪47 min drive‬

Room options

View all photos for Premium Comfort Floor Corner Double Room, Non Smoking

Premium Comfort Floor Corner Double Room, Non Smoking | Property amenity

Premium Comfort Floor Corner Double Room, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 474 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Corner Double Room, Smoking

1 bedroom, in-room safe, desk, soundproofing

Corner Double Room, Smoking

  • 474 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Corner Twin Room, Smoking

1 bedroom, in-room safe, desk, soundproofing

Corner Twin Room, Smoking

  • 474 sq ft
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Corner Twin Room, Non-Smoking

1 bedroom, in-room safe, desk, soundproofing

Corner Twin Room, Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • 474 sq ft
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Upper Premier Comfort Floor Superior Twin Room, Non Smoking

View from room

Upper Premier Comfort Floor Superior Twin Room, Non Smoking

  • 377 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Twin Room, Non Smoking

1 bedroom, in-room safe, desk, soundproofing

Deluxe Twin Room, Non Smoking

  • 538 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Upper Premier Comfort Floor Triple Room, Non Smoking

Upper Premier Comfort Floor Triple Room, Non Smoking | 1 bedroom, in-room safe, desk, soundproofing

Upper Premier Comfort Floor Triple Room, Non Smoking

  • 377 sq ft
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Upper Premier Comfort Floor Twin Room, Non Smoking

View from room

Upper Premier Comfort Floor Twin Room, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 334 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Corner Double Room, Non Smoking

1 bedroom, in-room safe, desk, soundproofing

Corner Double Room, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 474 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Upper Premier Comfort Floor Double Room, Non Smoking

Upper Premier Comfort Floor Double Room, Non Smoking | 1 bedroom, in-room safe, desk, soundproofing

Upper Premier Comfort Floor Double Room, Non Smoking

8.8 out of 10
Excellent
(5 reviews)
  • 290 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premier Comfort Floor Superior Twin Room, Non Smoking

Premier Comfort Floor Superior Twin Room, Non Smoking | 1 bedroom, in-room safe, desk, soundproofing

Premier Comfort Floor Superior Twin Room, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 377 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Comfort Floor Triple Room, Non Smoking

Premier Comfort Floor Triple Room, Non Smoking | 1 bedroom, in-room safe, desk, soundproofing

Premier Comfort Floor Triple Room, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 377 sq ft
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Premier Comfort Floor Deluxe Triple Room, Non Smoking

Premier Comfort Floor Deluxe Triple Room, Non Smoking | 1 bedroom, in-room safe, desk, soundproofing

Premier Comfort Floor Deluxe Triple Room, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 538 sq ft
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Premier Comfort Floor Deluxe Twin Room, Non Smoking

1 bedroom, in-room safe, desk, soundproofing

Premier Comfort Floor Deluxe Twin Room, Non Smoking

  • 538 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Comfort Floor Twin Room, Non Smoking

Premier Comfort Floor Twin Room, Non Smoking | 1 bedroom, in-room safe, desk, soundproofing

Premier Comfort Floor Twin Room, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 334 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Comfort Floor Casual Twin Room, Non Smoking

Premier Comfort Floor Casual Twin Room, Non Smoking | 1 bedroom, in-room safe, desk, soundproofing

Premier Comfort Floor Casual Twin Room, Non Smoking

9.4 out of 10
Exceptional
(8 reviews)
  • 291 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room, Non Smoking

View from room

Standard Twin Room, Non Smoking

9.6 out of 10
Exceptional
(15 reviews)
  • 333 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room, Non Smoking

View from room

Standard Double Room, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 291 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Room, Non Smoking

1 bedroom, in-room safe, desk, soundproofing

Triple Room, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • 377 sq ft
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Twin Room for single use, Non Smoking

View from room

Standard Twin Room for single use, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • 334 sq ft
  • City view
  • Sleeps 1
  • 2 Twin Beds

View all photos for Suite Room

Suite Room | 1 bedroom, in-room safe, desk, soundproofing

Suite Room

  • 947 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

About the neighborhood

Hamamatsu

Located in Naka Ward, Okura Act City Hotel Hamamatsu is next to Hamamatsu Museum of Musical Instruments and Act Tower. This 322-room, 4.5-star hotel welcomes guests with conveniences like 3 restaurants, a coffee shop/cafe, and free in-room WiFi. Centrally located in Hamamatsu, the hotel is connected to the convention center, and a short walk from Act City Hamamatsu and Hamamatsu Observation Deck.

What's nearby

  • Hamamatsu Museum of Musical Instruments - 2 min walk - 0.1 miles
  • Act Tower - 2 min walk - 0.1 miles
  • Hamamatsu Observation Deck - 3 min walk - 0.2 miles
  • Hamamatsu Castle - 18 min walk - 1.0 mile
  • Hamamatsu Arena - 3 min drive - 2.0 miles

Getting around

  • Hamamatsu Station - 8 min walk
  • Chubu Centrair Intl. Airport (NGO) - 116 min drive

Restaurants

  • ‪フレッシュネスバーガー浜松アクトシティ店 - ‬5 min walk
  • ‪マイン・シュロス - ‬3 min walk
  • ‪フィガロ - ‬2 min walk
  • ‪珈琲館浜松アクトプラザ店 - ‬1 min walk
  • ‪中国料理桃花林 - ‬1 min walk

About this property

Okura Act City Hotel Hamamatsu

Luxury hotel with 3 restaurants connected to the convention center in Hamamatsu
Guests of Okura Act City Hotel Hamamatsu enjoy free WiFi in public areas, meeting rooms, and a convenience store. Self parking is offered for JPY 1000 per night. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a banquet hall, a porter/bellhop, and wedding services.
Guests can expect TVs with pay movies, along with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, slippers, and toilets with an electronic bidet. Refrigerators, safes, and desks are also available.

Languages

English, Japanese

Similar properties

Front of property

HOTEL SUI HAMAMATSU

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
9.2 out of 10, Wonderful, 226 reviews
HOTEL SUI HAMAMATSU

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (JPY 1,000 per night; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 3,000 for adults and JPY 2,000 for children
  • 3 restaurants
  • A coffee shop/cafe

Restaurants on site

  • ザ・シーズンカフェ
  • レストラン フィガロ
  • 中国料理 桃花林
  • 鉄板焼 さざんか

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchairs on site

More

  • 13 floors
  • Banquet hall
  • Built in 1994
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Pay movies
  • TV

Food and drink

  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children 11 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 3000 for adults and JPY 2000 for children
  • Self parking fee: JPY 1000 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? For a fee, this property offers self parking, along with RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Act Hotel
Okura Act City
Okura Act City Hamamatsu
Okura Act City Hotel
Okura Act City Hotel Hamamatsu
Okura Act City Hamamatsu
Okura Act City Hotel Hamamatsu Hotel
Okura Act City Hotel Hamamatsu Hamamatsu
Okura Act City Hotel Hamamatsu Hotel Hamamatsu

Frequently asked questions

Is free cancellation available at Okura Act City Hotel Hamamatsu?

Okura Act City Hotel Hamamatsu offers free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

What can I see within easy reach of Okura Act City Hotel Hamamatsu?

This hotel is situated in Naka Ward, just steps from Hamamatsu Museum of Musical Instruments and Act Tower, and within a short walk of Hamamatsu Observation Deck. You'll also find Hamamatsu Science Museum and Hamamatsu Diorama Factory Museum less than a mile away.

Will I be able to park at Okura Act City Hotel Hamamatsu?

Yes, parking is offered for JPY 1,000 per night with in/out privileges. Accessible parking is also available for guests.

Does Okura Act City Hotel Hamamatsu include a casino on the premises?

No, Okura Act City Hotel Hamamatsu doesn't have a casino.

Is there an indoor pool at Okura Act City Hotel Hamamatsu?

No, there is no indoor pool at this hotel.

Is Okura Act City Hotel Hamamatsu good for couples?

Couples staying at this hotel will appreciate amenities like free Internet access and slippers as well as 3 restaurants.

Are there hot tubs at Okura Act City Hotel Hamamatsu?

No, there isn't a spa tub at this hotel.

Does Okura Act City Hotel Hamamatsu have a restaurant that serves breakfast?

Yes, Okura Act City Hotel Hamamatsu has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Okura Act City Hotel Hamamatsu allow pets to stay for free?

No, pets aren't allowed at Okura Act City Hotel Hamamatsu though service animals are welcome.

Are there connecting rooms at Okura Act City Hotel Hamamatsu?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Okura Act City Hotel Hamamatsu?

The closest major airport to Okura Act City Hotel Hamamatsu is Mt. Fuji - Shizuoka Airport (FSZ), which is about 25.8 mi away.

Can I book a room with a balcony at Okura Act City Hotel Hamamatsu?

No, at Okura Act City Hotel Hamamatsu, there aren't any guestrooms that list a balcony.

Does Okura Act City Hotel Hamamatsu host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Okura Act City Hotel Hamamatsu.

Okura Act City Hotel Hamamatsu Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 626 out of 1001 reviews
Rating 8 - Good. 272 out of 1001 reviews
Rating 6 - Okay. 75 out of 1001 reviews
Rating 4 - Poor. 16 out of 1001 reviews
Rating 2 - Terrible. 12 out of 1001 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Nicholas

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Freddy

Stayed 2 nights in May 2025

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good property

This hotel is a Favorite of mine, I have stayed here multiple times over the last 20 + years. I get the feeling the hotel is winding down its position with the closure of the very nice high view bar and recently the closure of their excellent 25m exercise pool, the loss of this exercise pool is very very disappointing. Not proper explaintion for closure was given
Stayed 2 nights in Apr 2025

8/10 Good

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property, but had expected there to be a fitness area and swimming pool due to photos on the listing and on the hotel's website. Unfortunately, the pool and fitness centre have been shut down with no sign of it re-opening in the future. The views from the property were stunning though!
Stayed 1 night in Apr 2025

8/10 Good

kenji

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

John

Disliked: Property conditions & facilities, room comfort

Luxury hotel declines

Okura, built as a high class hotel, is at the stage of decline. Some restaurants are not opened according to schedule. The facilities looks deserted. Very few staff can communicate in English.
Stayed 2 nights in Apr 2025

10/10 Excellent

Sherry, Black Diamond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel were excellent. We were able to drop off our luggage in 5 minutes. When we finally checked in they were professional and tried hard to speak English. There is a Family mart attached to the hotel which was very convenient.
Stayed 1 night in Apr 2025

8/10 Good

Sato

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2025

8/10 Good

Naga Hari Krishna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Tim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel in Hamamatsu

Very nice hotel The views are excellent.
Stayed 1 night in Feb 2025

10/10 Excellent

Toby

Stayed 2 nights in Feb 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Okura is an elegant and classic hotel situated centrally next to Hamamatsu station. The location is very convenient to nearby dining options. Currently there is construction going on so some of the restaurants are inaccessible. I would recommend to the management to consider improving the skills of the concierge/bell desk staff to assist international guests also.
Stayed 2 nights in Feb 2025

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Jimmy

Stayed 6 nights in Dec 2024

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 4 nights in Dec 2024

10/10 Excellent

Zander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Hamamatsu City!
Stayed 4 nights in Nov 2024

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel very close to the station
Stayed 3 nights in Nov 2024

10/10 Excellent

Marla

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Kacy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that Okura Act City Hotel had the Dyson hair dryer and offered such great amenities in the bathroom in our room. The pajama set was great. The radio in the room was amazing to fall asleep to. The staff were all extremely kind and helpful.
Stayed 2 nights in Nov 2024

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean, beautiful hotel Excellent breakfast buffet
Stayed 2 nights in Nov 2024

10/10 Excellent

Andy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for two nights. Our room was spacious and it offered a beautiful view of the city. The hotel is near Hamamatsu station. We are glad to have selected this hotel for our trip.
Stayed 2 nights in Oct 2024

10/10 Excellent

Tamami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities

Good stay

We had a good stay at this hotel, the rooms are a bit dated and there are limited options in the complex, apart from the hotel restaurants, two of which are closed. Comfortable rooms with magnificent views. Concierge was unable to book a trip to the Yamaha museum, which seemed strange.
Stayed 2 nights in Oct 2024

10/10 Excellent

EDDIE, Guelph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sauna and bath was not as good as I expected
Stayed 2 nights in Oct 2024

6/10 Okay

Morie

Stayed 4 nights in Sep 2024

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