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Hotel Chocolate Carruaje

Property class: 4.5

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Photo gallery for Hotel Chocolate Carruaje

Front of property
A building with a brick facade, arched windows, and a balcony with potted plants.
A rustic building with a stone facade, a wooden door, and a balcony with potted plants.
A restaurant with wooden tables and chairs, large windows, and a tiled floor.
A lobby with a stone wall, wooden doors, and a round table with a decorative vase and flowers.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Guanajuato-Dolores Hidalgo San Javier, km. 1, Guanajuato, GTO, 36020
  • Place, Macrocenter I
    ‪3 min walk‬
  • Place, Alley of the Kiss
    ‪4 min drive‬
  • Place, Mummies Museum
    ‪7 min drive‬
  • Airport, León, Guanajuato (BJX-Del Bajío)
    ‪40 min drive‬

Room options

View all photos for Deluxe Double Room

A bedroom with a bed, a table with chairs, and a vase of flowers.

Deluxe Double Room

7.8 out of 10
Good
(9 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Classic Double Room

  • 194 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Quadruple Room

A hotel room with two beds, a TV, a dresser, a chair, and a window with curtains.

Superior Quadruple Room

7.4 out of 10
Good
(6 reviews)
  • 194 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Quadruple Room

A hotel room with two beds, a wooden door, and a nightstand with a lamp.

Classic Quadruple Room

9.6 out of 10
Exceptional
(4 reviews)
  • 194 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room

A room with two beds, a wooden dresser, a chair, a television, and a door.

Family Room

7.6 out of 10
Good
(4 reviews)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Deluxe Quadruple Room

A hotel room with two beds, a wooden desk, a chair, and a red curtain.

Deluxe Quadruple Room

10.0 out of 10
Exceptional
(2 reviews)
  • 172 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Guanajuato

Hotel Chocolate Carruaje places you next to El Nopal Mine and within a 10-minute walk of Macrocenter I. This 4.5-star hotel has 50 rooms and welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi. Located centrally in Guanajuato, it's connected to the convention center and also close to Alley of the Kiss and Public Granary.

What's nearby

  • Macrocenter I - 3 min walk - 0.2 miles
  • Alhondiga de Granaditas Museum - 20 min walk - 1.0 mile
  • Alley of the Kiss - 4 min drive - 1.0 mile
  • University of Guanajuato - 5 min drive - 1.2 miles
  • Mummies Museum - 7 min drive - 1.7 miles

Getting around

  • Bajío Intl. Airport (BJX) - 36 min drive

Restaurants

  • ‪Restaurante La Huerta Café - ‬5 min walk
  • ‪Restaurant Bar - ‬2 min walk
  • ‪El Lugar De La Pizza - ‬11 min walk
  • ‪Tacos don taco - ‬10 min walk
  • ‪Hacienda El Fresno - ‬6 min walk

About this property

Hotel Chocolate Carruaje

Guests staying at Hotel Chocolate Carruaje enjoy an outdoor pool, a rooftop terrace, and free WiFi in public areas. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with luggage storage, tours or tickets, and securing valuables. Other amenities at this luxury hotel include meeting rooms, a conference center, and a 24-hour business center.
Guests can stay connected with free WiFi. Safes are also included. Change of towels is available on request.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include hot stone massages, facials, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Las Carretas

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Conference center (323 square feet of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Facials
  • Hot stone massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Null
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking

More

  • Communal living room
  • Designated smoking areas

Room amenities

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Restaurant dining guides

More

  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 500 per pet, per day, plus a deposit of MXN 1000 per stay
  • 2 total pets
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

  • American Express
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 500 per pet, per day
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Pool access available from 9:00 AM to 9:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Hotel Chocolate Carruaje Hotel
Hotel Chocolate Carruaje Guanajuato
Hotel Chocolate Carruaje Hotel Guanajuato

Frequently asked questions

What is there to do close to Hotel Chocolate Carruaje?

This hotel is located in Guanajuato and just steps from El Nopal Mine and Macrocenter I. You'll also find Alley of the Kiss and Juarez Theater within a short drive.

Is there a spa available at Hotel Chocolate Carruaje?

Spa services at the hotel include hot stone massages, aromatherapy, and mani/pedis.

Does Hotel Chocolate Carruaje have a casino on the premises?

No, Hotel Chocolate Carruaje doesn't have a casino.

Will I find an indoor pool at Hotel Chocolate Carruaje?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 9:00 AM and 9:00 PM.

Does Hotel Chocolate Carruaje have a restaurant with a breakfast menu?

Yes, Hotel Chocolate Carruaje serves breakfast for a surcharge at Las Carretas.

Will Hotel Chocolate Carruaje allow pets to stay for free?

Although they can't stay for free, pets are welcome at Hotel Chocolate Carruaje for a fee of MXN 500 per pet, per day. A deposit of MXN 1000 per stay is collected.

How close is the airport from Hotel Chocolate Carruaje?

The closest major airport to Hotel Chocolate Carruaje is Bajío Intl. Airport (BJX), which is 18.9 mi away (36 minutes by car).

Does Hotel Chocolate Carruaje have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at Hotel Chocolate Carruaje.

Hotel Chocolate Carruaje Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 73 out of 189 reviews
Rating 8 - Good. 47 out of 189 reviews
Rating 6 - Okay. 21 out of 189 reviews
Rating 4 - Poor. 26 out of 189 reviews
Rating 2 - Terrible. 22 out of 189 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and great staff
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness
Great
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 4 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Easy acces
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Super
Stayed 2 nights in Jul 2025
Verified review

4/10 Poor

Liked: Staff & service
.
Stayed 2 nights in Mar 2025
Verified review

4/10 Poor

Disliked: Amenities, property conditions & facilities
Not centered, 10 minute driving from the tour point. Rooms are basic, no temp control, USB port and hair drier. Breakfast is very limited coffee and pancake only. Lost breakfast ticket means no breakfast. Loud sound from the street and next room.
Stayed 1 night in Feb 2025
Verified review

2/10 Terrible

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Receptionist was rude from the start, not very approachable, and had to wait 15-20 minutes for my reserved room. She only pointed the building where we had our room at. We weren’t given any wifi information at the time of check in, only a remote for the TV. Mattress was very hard. I reserved for 4 people and there was ONE towel in the bathroom. Never returning as there is more hotels that are more accessible and comfortable for less.
Stayed 1 night in Oct 2025
Verified review

2/10 Terrible

Property said it was very close to multiple tourist attractions but onces arriving it was false, room was very far and a bit sketchy. There was no hot water or warm water at all we weren’t able to shower and no ac. Service was very poor
Stayed 1 night in Jun 2025
Verified review

2/10 Terrible

Disliked: Staff & service
They change the property witout telling me
Stayed 5 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente lugar y excelente ubicación
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
La alberca era fría
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está en muy buena ubicación
Stayed 1 night in Jul 2026
Verified review

2/10 Terrible

Disliked: Staff & service, amenities
Cancelaron mi reservación sin avisarme, cuando llegue la recepcionista fue muy grosera y no me ofrecieron soluciones.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was close to downtown. Easy access and parking. Beautiful colors and views. Close to the mines to visit and panoramic drive. Close to gas station and grocery shops. Very quiet at night. Only the downside it was the bathroom size for the King size room.. the position of the toilet is very weird ...no space to sit on if you are a big person. The bed is good, and the shower space comfortable.
Stayed 7 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy agradable estancia. Lindas instalaciones. Buena ubicación.
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien, pequeño problema su estacionamiento llega el momento que no tiene sobra ni un punto de el, será mejor un área techada, Porque el calor estaba sofocante. Buen servicio, excelente trato y buena ubicación.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Ubicación no es centrica.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estacionamiento amplio y alberca aceptable para disfrutar el dia
Stayed 1 night in Apr 2026
Verified review

2/10 Terrible

Disliked: Property conditions & facilities
La propiedad ya es muy vieja y huele a humedad la verdad las habitaciones no son como en las foto reserve y al ver la habitación, mi familia y yo preferimos retirarnos y regresar a casa muy mala experiencia
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
La verdad, la atención fue buena, las camas incómodas, en lo personal bastantes deficiencias para mí comodidad, que para otras personas entiendo que podrían pasar por desapercibido
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien y muy limpia
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Todo excekente.. solo que en la descripción ponen que son camas queen y no ..solo son matrimoniales
Stayed 4 nights in Mar 2026
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
La alberca no funciona está vacía y sucia
Stayed 1 night in Mar 2026