Hotels on the Lake in Grand Forks

"Room was dirty, dirty hand prints on walls, old blood on mattress protector located on child’s bunk bed (did not come from my child). Staff were nice… my kids got sick and they were helpful with getting extra sheets but did not change the mattress protector after we told them about the blood, however they did after the 2nd request the following day when we discovered it wasn’t actually changed the initial time we requsted it to be changed (they just made the bed and changed top sheets the first time, not the dirty protector). Breakfast was good, family friendly but lots of hazards in the pool area. Very old, very dusty swim area, floors were gross in the swim area. Manager from Tavern united was passed out drunk on the floor of restaurant of bar area by black jack table on of the nights we were there. Husband had to help move him on to chair and get into a room, security was injured so could not move intoxicated manager alone. Overall would not recommend staying there. We’ve emailed general manager with complaints as we were not impressed. Sanitizer machines broken, elevators panels broken and taped together, ice machines not working on certain floors. "

"Everything was very good."

"We were supposed to stay for two nights but my son got ill after the first night. Spoke to the front desk and they said it was no problem to cancel the second night for a full refund. But since we booked through hotels.com, they said to contact them. So we left and headed back to canada. Called hotels.com on the ride home and the hotel refused to refund the money. Complete scammers The room was also filthy, shower was full of mold and hotel was super noisy all night long. Very difficult for children to sleep"