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Ruby by Serain Residences

4.0 star property

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Economy Apartment, 2 Bedrooms | Living area | LED TV
Economy Apartment, 2 Bedrooms | Laptop workspace, iron/ironing board, free WiFi, bed sheets
Economy Apartment, 1 Bedroom | Living area | LED TV
Outdoor pool

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Kitchen
  • Washer
  • Dryer
  • Parking included
  • Free WiFi

Explore the area

View in a map
9 Norfolk Avenue, Surfers Paradise, QLD, 4217
  • Place, Chevron Renaissance
    ‪7 min walk‬
  • Place, Surfers Paradise Beach
    ‪7 min walk‬
  • Place, Cavill Avenue
    ‪10 min walk‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪33 min drive‬

Room options

View all photos for Economy Apartment, 1 Bedroom

Economy Apartment, 1 Bedroom | Laptop workspace, iron/ironing board, free WiFi, bed sheets

Economy Apartment, 1 Bedroom

  • 603 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Economy Apartment, 2 Bedrooms

Economy Apartment, 2 Bedrooms | Laptop workspace, iron/ironing board, free WiFi, bed sheets

Economy Apartment, 2 Bedrooms

  • 807 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds
  • Free WiFi

View all photos for Economy Townhome, 3 Bedrooms, Non Smoking

Economy Townhome, 3 Bedrooms, Non Smoking | Laptop workspace, iron/ironing board, free WiFi, bed sheets

Economy Townhome, 3 Bedrooms, Non Smoking

  • 1615 sq ft
  • 3 bedrooms
  • Sleeps 9
  • 1 Queen Bed, 4 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Premier Apartment

Premier Apartment | Beach/ocean view

Premier Apartment

  • Partial ocean view
  • 1335 sq ft
  • 3 bedrooms
  • Sleeps 9
  • 1 King Bed, 4 Twin Beds and 2 Double Sofa Beds
  • Free WiFi

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About the neighborhood

Gold Coast

Ruby by Serain Residences places you in Surfers Paradise, within a leisurely stroll of popular sights such as Surfers Paradise Beach and Cavill Avenue. This 4-star apartment building has 7 guestrooms and offers an outdoor pool, free in-room WiFi, and free self parking.
View more Apartments in Gold CoastOpens in a new window

What's nearby

  • Chevron Renaissance - 7 min walk - 0.4 miles
  • Surfers Paradise Beach - 7 min walk - 0.4 miles
  • Cavill Avenue - 10 min walk - 0.6 miles
  • Infinity Attraction - 10 min walk - 0.6 miles
  • Slingshot - 12 min walk - 0.7 miles

Getting around

  • Cypress Avenue Station - 7 min walk
  • Gold Coast City Coomera Station - 21 min drive
  • Coolangatta Airport (OOL) - 44 min drive

Restaurants

  • ‪Clock Hotel - ‬9 min walk
  • ‪Castaway Coffee Bar - ‬9 min walk
  • ‪Nosh Pan Asian - ‬8 min walk
  • ‪Betty's Burgers & Concrete Co. - ‬10 min walk
  • ‪Chiangmai Thai Restaurant - ‬7 min walk

About this property

Ruby by Serain Residences

At Ruby by Serain Residences, guests enjoy an outdoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking if you drive. Additional amenities include a terrace, laundry facilities, and barbecue grills.
Each apartment is air-conditioned and features a kitchen and a furnished balcony, and there's space to spread out with a dining area and a sitting area. Guests can enjoy an LED TV and stay connected with free WiFi. The bathroom offers hair dryers and free toiletries. Other standard amenities include a washer/dryer, an electric kettle, and an ironing board.
Recreational amenities at the apartment include an outdoor pool and a fitness center.

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H Luxury Residence Apartments - Holiday Paradise
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  • Pool
  • Spa
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  • Parking included
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Property amenities

Beach

  • Beach nearby

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site

Kitchen

  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Stovetop

Bedrooms

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Separate dining area
  • Separate sitting area

Entertainment

  • LED TV

Outdoor areas

  • Barbecue grill
  • Furnished balcony
  • Garden
  • Outdoor furniture
  • Terrace

Laundry

  • Laundry facilities
  • Washer/dryer

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • No elevator
  • Thin carpet in room
  • Smoking not allowed

Services and conveniences

  • Daily housekeeping
  • Guidebooks
  • Iron/ironing board

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 7 units
  • Garden

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; go to: [3355 Surfers Paradise Blvd, Surfers Paradise QLD 4217]
Guests planning to arrive outside of normal check-in hours will receive an email within 72 hours before arrival with check-in instructions and lockbox information; access will be through a private entrance
If you arrive at the property after hours, you'll need to check in at an alternate location: [3355 Surfers Paradise Blvd, Surfers Paradise QLD 4217]
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Lockbox, private entrance

Pets

  • This property doesn't allow pets

Important information

Fees

  • A damage deposit of AUD 300 will be collected before check-in.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Housekeeping is available for an additional fee

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
  • Check-in: 3:00 PM
  • Check-out: 10:00 AM
  • Minimum check-in age: 18
Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a smoke detector.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.

Property is also known as

Ruby Apartment By Hostrelax
Ruby by Serain Residences Apartment
Ruby by Serain Residences Surfers Paradise
Ruby by Serain Residences Apartment Surfers Paradise

Frequently asked questions

What is there to do close to Ruby by Serain Residences?

This apartment is situated in Surfers Paradise within a short 9-minute walk of Surfers Paradise Beach and also 12 minutes on foot from Cavill Avenue. You'll also find The Star Gold Coast and Pacific Fair Shopping Centre within a short drive.

How much does it cost to stay at Ruby by Serain Residences?

As of May 4, 2026, prices found for a 1-night stay for 2 adults at Ruby by Serain Residences on May 11, 2026 start from $209, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at Ruby by Serain Residences?

Yes, secured self parking is offered for free at the apartment.

Does Ruby by Serain Residences feature a casino on the premises?

No, Ruby by Serain Residences doesn't have a casino.

Will I find an indoor pool at Ruby by Serain Residences?

No, this apartment doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at Ruby by Serain Residences?

Couples staying at this apartment will appreciate amenities like a kitchen as well as an outdoor pool and a gym.

Are there hot tubs at Ruby by Serain Residences?

No, this apartment doesn't have a spa tub.

Does Ruby by Serain Residences feature a restaurant that includes a breakfast menu?

No, Ruby by Serain Residences doesn't have a restaurant that serves breakfast.

Will Ruby by Serain Residences allow pets to stay free of charge?

No, pets aren't allowed at Ruby by Serain Residences.

Are there connecting rooms at Ruby by Serain Residences?

No, this apartment doesn't feature connecting guestrooms.

How close is the airport from Ruby by Serain Residences?

The closest major airport to Ruby by Serain Residences is Coolangatta Airport (OOL), which is 19.9 mi away (44 minutes by car).

Are there rooms with balconies at Ruby by Serain Residences?

Yes, every apartment at Ruby by Serain Residences comes with a furnished balcony and some offer ocean views.

Ruby by Serain Residences Reviews

Reviews

6.0
Rating 10 - Excellent. 9 out of 30 reviews
Rating 8 - Good. 2 out of 30 reviews
Rating 6 - Okay. 7 out of 30 reviews
Rating 4 - Poor. 2 out of 30 reviews
Rating 2 - Terrible. 10 out of 30 reviews

7.2/10

Cleanliness

6.2/10

Amenities

6.6/10

Property conditions & facilities

Reviews

2/10 Terrible

MASUMI

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
問題だらけだった
Stayed 4 nights in Dec 2025

10/10 Excellent

Sacha

Stayed 3 nights in Oct 2025

6/10 Okay

Tenylle

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2025

2/10 Terrible

Rochelle

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
​The condition of this apartment upon our arrival was completely unacceptable. I am rating this experience 0 stars and demand an explanation as to why it was rented out in this state. ​The general lack of cleanliness was appalling. We found marks on the blinds and the floors were visibly dirty, so much so that I had to clean them myself. The lounge was also so unclean that we had to use our own blanket just to sit on it. Furthermore, the fridge made an unacceptably loud noise, adding to our discomfort. ​It is baffling that this apartment was released to a guest without a thorough cleaning. The standard of hygiene provided was simply inadequate and completely ruined our initial impression and overall stay. ​I would strongly caution others against booking this apartment until the management can guarantee a dramatic improvement in their cleaning and maintenance standards.
Stayed 2 nights in Sep 2025

6/10 Okay

Natasha, Wyrallah

Traveled with group, Business traveler
Liked: Amenities
Disliked: Cleanliness
For the money, is a no. I have stayed at the Ruby as a hotel guest previously, and I have now stayed at the Ruby as Serain resident guest. Every day of the week I would chose and prefer to stay at the ruby as a hotel guest, because the room was cleaner, fresher and in a far better condition.
Stayed 2 nights in Sep 2025

2/10 Terrible

Tryphosa

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Hi, Disaster Checkin with Serain Key pickup - wasn't able to collect key using the code provided from the confirmed booking Room was not ready and we waited for the cleaner to do the room til late in the night Room had patched up floorings so didn't expect this trip to be like this
Stayed 2 nights in May 2025

6/10 Okay

s

Liked: Cleanliness
Disliked: Property conditions & facilities
Noisy
Stayed 4 nights in Jan 2025

10/10 Excellent

Kristel

Liked: Cleanliness, room comfort

Excellent Apartment! Highly recommended.♥️

The apartment is so clean and the design is perfect. So quiet and loving the ambiance and all. Perfect for couple and families to stay. Free parking and very close to surfers paradise. The area wasn't noisy at all and you will enjoy your stay. Excellent!
Stayed 4 nights in Dec 2024

6/10 Okay

Kenneth William

Liked: Cleanliness, property conditions & facilities
Property was good, clean and conveniently located. Communication leading to check in really soured the experience
Stayed 2 nights in Jun 2024

2/10 Terrible

Tracey

Stayed 1 night in Apr 2024

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness

A bit iffy

The hotel was in great proximity to everything we needed. Great parking, easy access with keykards but also secure. The apartment itself was quite dirty. Lots of dust which triggered asthmatics. Also the batteries need to be changed in the smoke detection, beeping through the night. The floors had not been clean and toenails were in the carpet. The air conditioner in the 2nd bedroom was leaking onto the wardrobe door and carpet. The main concern was the bed in the main bedroom. The sheets had makeup on them and there were visible handprints on the headboard in what looked like lubricant. With no other option of spare blankets, we had to sleep on the bed. Not cool.
Stayed 2 nights in Jan 2024

6/10 Okay

Keeli

Traveled with group
Liked: Cleanliness
Stayed 2 nights in Jan 2024

2/10 Terrible

David

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Brett

Stayed 6 nights in Dec 2023

4/10 Poor

Stephen

Stayed 4 nights in Dec 2023

10/10 Excellent

Luca

Traveled with group
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Prooerty was well managed as didnt realise was schoolies time but was still quiet & security was good. Was a good stay
Stayed 1 night in Nov 2023

2/10 Terrible

David

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Where do I start, the treasure hunt for the keys. The second key in a different location🙄 The apartment was dirty and run down and depressing. 3 knives, 3 forks, 3 spoons, what’s with that😡 too bad if you want to have anyone around for a bbq, I went out and brought more cutlery. Everything was cheap and nasty. Will never stay there again.
Stayed 11 nights in Aug 2023

2/10 Terrible

Amrit

Disliked: Cleanliness
Stayed 4 nights in Apr 2023

10/10 Excellent

Casey

Stayed 2 nights in Jul 2022

4/10 Poor

Aya

Liked: Cleanliness
terrible communication. No one is going to answer the phone after hours. No staff to get help. If you are checking in after hours, be careful because they will never going to answer the call if you need help. We couldn’t check in because they haven’t send us the check in details and we were trying to get help but no one answers the phone nor reply to my email for quite a long time. Very disappointing with the communication.
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean property. Great size for a family of three. Close to everything but can be quite noisy because of the hotel next door.
Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveler

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveler

Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The quality of accommodation was to a high standard, beautiful building. I would like to see the bar area being used for what it is. The area could be heartbeat of the hotel and GP would be the big winner.
Stayed 1 night in Mar 2021

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