6/10 Okay
Alan
Traveled with family
Aug 17, 2025
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Okay, Here goes. We requested and received an accessible room as my wife has mobility issues. The room smelt of mould and drains when we arrived. The hotel was full so an alternate room was unavailable. Housekeeping shortly arrived with a plug in glade air fresher to mask the smell which it did for the room but not the bathroom. The bathroom was nice and large, ideal for a wheelchair. Too dark however with just 3 led bulbs illuminating the sink, toilet and shower in an otherwise all black tiled room. The bathroom light switch was at the front door and it was so dark I mistook the emergency assistance cable for the light switch. The staff were lovely and obliging (best part of the stay). The Full size bed was very comfortable but too small for my wife and I who are used to a California King type bed. We were aware of this in advance so can't be annoyed. There was no fridge in the room. A mini fridge is a must even if just to keep your bottle of water cold. No ice maker on any floor, Ice was only available in the bar. No proper furniture in the room. A small box type cabinet with two drawers one housing the hairdryer and a single chair completed the furnishings for the room. The carpet was badly stained most likely due to the lack of furniture. The internet was great. Nice and fast at around 200mb download speeds. No difficult passwords or setup required but maybe a VPN would help against any bad actors here. The pool was excellent with a perfect water temp of about 30C or 86F
Alan
Stayed 3 nights in Aug 2025
