The location was great and convenient for train travel. The hotel decor is tired, and even though we were supposed to have a VIP upgrade, our room was far smaller and ill equipped than others. We were short changed on space, barely able to get around the room. The staff was polite, but even though we put our towels on the floor to cue replacing after a couple day’s use, they were just folded and placed back on the heated rack. The next day we asked directly for clean, fresh towels and they did the same thing. Also, we stayed a week and the carpet was never vacuumed.