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Recent Boutique Hotels Reviews
River Hotel
5/5 Excellent
"We had a wonderful experience at the River Hotel in Chicago, but what impressed me most was the exceptional customer service and flexibility we received when our travel plans unexpectedly changed. Due to circumstances entirely outside the hotel’s control, we needed to make adjustments to our reservation. The staff were incredibly understanding, accommodating, and reasonable in helping us navigate the situation. What stood out most was that they went above and beyond to assist us, even though they were under no obligation to do so. It’s easy to provide good hospitality when everything goes according to plan, but I believe the true measure of customer service is how a business responds when things don’t. The River Hotel demonstrated genuine consideration for its guests rather than simply relying on policies and technicalities. We sincerely appreciated their kindness and professionalism. This experience has certainly earned our loyalty, and we would happily stay here again on future visits to Chicago. Highly recommended!"
A verified traveler stayed at River Hotel
Posted 1 hour ago
