Family Resorts in Downers Grove, Chicago

"I checked in, and only after that the staff informed me that there would be no water supply from 9 AM to 2 PM the next day due to maintenance. This information should have been shared by email before my booking date so I could decide properly. I had a flight the next day, and without water it was very difficult to manage basic things like brushing and taking a shower. This was very inconvenient and disappointing. Poor communication and bad customer service.”"

"Beautiful on the surface. Terrible smell of heavy perfume in the rooms. What on earth happened here to require such a strong smell to cover it up? All the hotel provided soaps and lotions are heavy scented dollar store brands. Pack your own. No maid service until late in the day, after 3:30pm. We had to vacate room for housekeeping after just getting back. Luxury looking property, but skimping on details. Clearly there’s not enough staff to cover the required rooms. Every member of staff was exceptional, they were just clearly overwhelmed. "

"Everything was good but I hoped that the TV was a smart TV so guests could watch Netflix or other streaming apps"