We booked the Crowne Plaza in Da Nang at the last minute. The hotel we had originally booked wasn't up to the standard we had expected, so we chose the Crowne Plaza from their profile on Expedia. Within an hour they had prepared a standard room on the 28th floor!
The room was excellent; a comfortable bed, a wonderful shower and bath area, a stunning view of the city and the river and bay beyond, and a smart TV that we could connect to our Netflix and You Tube accounts.
Room service was very good, with a nice set of meal, dessert and drinks options.
The best aspect of the hotel was the staff. Everyone from the reception desk and the breakfast staff, to the gym and spa staff (shout out to therapist Mina and spa receptionist Tania!), all were absolutely wonderful - so helpful and always smiling.
We love Vietnam and will definitely be coming again. Thank you Crowne Plaza, thank you Vietnam!