Grand Mercure Danang4.5 out of 5.0
Recent guest reviews
My friend and I had a short and sweet stay here and I get the feeling it would've only gotten better if we'd been able to relax and stay longer! The hotel design and fittings are modern and top notch, but what really delivers the five star rating at this hotel is the quality of service delivered by staff. Nothing was too much trouble whatsoever, and staff were not only willing to accommodate but they were looking for ways to deliver the best service possible. And staff in the executive lounge were especially attuned and attentive. We had a fantastic breakfast here in the lounge with more than enough variety and choice, and the quality was there too. Rooms were fresh, clean and modern with great toiletries. And given the location were able to provide a great view from just about any room! Would recommend staying here in a heartbeat, especially for the warm and meticulous service from the wonderful staff!
We had great service from all personnel. Great room too. The view on the river and the city was just beautiful especially at night time. We had regular chat with all personnel almost as if we were all one big family. They were especiaĺy patient and caring with our 4 years old son. Anytime we had a need like water bottles, paper napkins, landery or questions we had immediate appropriate response. Always very polite, respectfull and helpfull. We strongly recommand to everyone this hotel. Thanks to Marion, Van, both Chi, Linh, the Chef Khanh (Great French toast!!!), Kient, Thu(is your neck better?), Nguyen, Anh and many other like the room service personnel. I am sorry if I forgot some names but consider these compliments as personally addressed to you.
The location is quite good - excellent river view from the window & not far away from both the city center and the beach. The staff there are very nice and helpful: they helped to rent motorbikes for us and kindly marked the gas stations alone our planning route on the map; I accidentally hurt my leg when I was parking the motorbike and received immediately medical help from a lovely reception staff (Ms. Tram, thank you!). Will definitely recommend it to my friends.
The staffs of this hotel is so nice and helpful, the private lounge is very nice, especially the drinks and wine, breakfast is also wonderful in the lounge. Gym is very modern, all equipment is very new
I had 2 nights staying here with my husband a few days ago. The location was great, and we were lucky to be upgraded from executive room to executive deluxe suite! The room was spacious and fully equipped with 2 TVs and bathtub and so on. The foods here was great! Especially if you pay a little more for the privilege lounge. We had 2 days enjoying the afternoon tea and light dinner there. The hotel has free shuttle bus to museum, han market and beach. The staffs here were super friendly and nice, we had one day booked the dual trip shuttle bus, but after 25 mins waiting outside of the market, but the bus were passing away without a stop. Then we took a taxi back to the hotel and told a manager named My Ly, she apologized and paid us back the money. She even arranged the delay check out and free car taking us to Pullman the second hotel we have booked the next day. This is the hotel I wanna coming back. You won't regret choosing this hotel to pamper yourself and your family.
i recently stayed in the Grand Mercure Danang for business . From the welcome on checkin to the goodbye on checkout the service was excellent .i work in the service industry myself and i seldom see customer service in hotels as proficient and friendly as this hotel . i had many requests of the Food and Beverage manager Marion and she did her utmost to cater to them all even it meant ringing around suppliers etc .Marion went above and beyond the call of duty to help me out with my catering requests . Taoh recommened so many fantastic please for me to visit and was even trying to arrange for vegetarian snacks for me in the business lounge . Chi and Minh had constant smiles on their faces and were always helpful and efficient in their duties .To be honest all of the staff were excellent and i wish i could remember all the names but i just want to say a big thank you to all . Excellent
The room was very nice. The bar and staffs were very good. However, breakfast place was too crowded. Several many children were playing in the lobby, screaming when we were there in the evening. We felt that we didn't get the peaceful atmostphere that we were hoping for on the first floor during the evening.
We stayed here 4 nights. Whilst Da Nang has a long way to go to be a cosmopolitan city or tourist destination in the city itself it is close enough to the beaches, the culture of Hoi An and Hue and this hotel is far enough away from the hustle and bustle which is either a 15 min walk or $2 taxi ride away. The staff couldn't have been lovelier - friendly, helpful, and genuine. They were able to help us with transportation to visit sights for reasonable costs at short notice. Hoi An was a 45 min ride away and Hue was around 2 hours. Room was clean and tidy but my only pick would be the attention to detail on cleaning ( like all of Vietnam I think) is just not there.... e.g. Finger / hand / nose prints on windows, filth behind toilet door etc. Room was quiet, we also accessed the priveledge floor and enjoyed the service of Ms LAN.... what a sweetie! Views were stunning.
Everything here is efficient and friendly. I used this as a base for a visit to Da Nang and other cities, and it worked well for me with a pleasant swimming pool and good service in the Priviledge lounge. A good place for a solo traveller
This is certainly a Five Star hotel. The rooms were great, food excellent, location wonderful. But the best thing about our stay was the staff. They were professional, very friendly; and always ready to help. Some of the staff that we would like to thank are: From customer service - Thao, Tam and Kim From the 21st dinning area - Lan, Lanh & Teo Restuarant on the ground floor - Thao and Duty manager - Nguyen Can We have recommended this accommodation to our friends.
Reviews from Trip Advisor
88% of guests recommend this hotelTotal of 675 reviews