Grand Mercure Danang4.5 out of 5.0
Recent guest reviews
Excellent rooms and excellent service. Rooms were modern and clean. Breakfast buffet was excellent. Staff were very pleasant and accommodating. However, the bartender Van at the lobby bar, went above and beyond as she was able to give me excellent restaurant and tour recommendations. She also made great drinks. We will stay here again next time.
I stayed here for one night with my family and just checked out yesterday. I love this place very much especially location and view, VIP breakfast definitely the best. Nothing to complain about the amenity here, only one point made me very disappointed was front service. I got to the hotel in the afternoon by our own car, when we arrived I had to drop baggage down by myself, then I got directed to the car park, took me a couple of minutes then when I came back my wife and my son still stand in front of the door with all our bag and backpacks with no assistance at all until I said to a front door girl. We stayed in a Double Suite and it is on 20th floor so We had to carry all our bags up. After checking out yesterday on 21st floor again we had to carry our baggage to our car with no help. I am also the owner of a hotel and very well traveler I stayed in many 5 stars hotels and resorts before but this is the first time it happens. You get a great hotel but people will always make a big difference. It is sure that you will not be happy to read a complaint but I think the constructive feedback will make you better. If you don't believe in me, double check your camera. I checked in around 03:00 pm on 11th and checked out by 12:00 pm yesterday 12th.
my 4th stay at grand mercure (da nang) was again very pleasant. every staff is absolutely friendly and helpful. the hotel really delivers what they promise! great service and quality right across the board! special thanks to ms phong lan tran (privilege lounge), ms quynh ngan (restaurant and lounge) and mr minh tuan nguyen (bar)!
We had a great room, with views of the river and bridges, so beautiful both day and night. We enjoyed the breakfast and the pool, and the location was great. Would definitely stay again. Staff were so helpful at all times.
I had a long stay at the Grand Mercure hotel, 28 nights for a business trip. So i have enjoyed very good benefits: free airport transfers, free laundry, Bar and Spa vouchers,.. Most friendly and helpful receptionist and staffs ever, so lovely and great first impression of the hotel. Fortunately everything about the hotel was exceptional, and I don't give praise lightly. It was clean, stylish, roomy with excellent service: breakfast, restaurant, free GYM and Sauna services, twice a day of free 2 water bottles...Room itself was well equipped and comfortable. Only one thing, the swimming pool is a bit small and suitable for children only.
The location is a bit far from Beach. Breakfast Restaurant is so crowded,two many travelers. I loved every moment of the stay.The staff is always eager to help. Professional and friendly staff. I want to especially thank Ms.Ly who entertained us with her great sense of humour and helped us with the excursion. Facilities and amenities of the hotel were awesome. I would recommend this Hotel to anyone who plans to visit Danang.
Great place to stay. Super location. 15 min to airport and 25 min to golf courses in Danang We all had a great time and the Friday seafood buffet was fantastic Very friendly staff and Kim in the restaurant was just great. Will tell everyone at home about Grand Mecure
I must thank the the Mercure Da Nang for the invite for the Marty Walsh group to the Privilege Lounge, the view is great. We enjoyed the opportunity. Breakfast and Dinners are great. Thank you Marion, Ly and Can for you hospitality. Well done.
We hold our son 1sr birthday at Grand MERCURE Danang and we're absolutely happy with our decision, even though it's a last minute decision since it was not in our plan at the beginning. The staff was very helpful and supportive, we worked with Ms Nhu Y (sale) and mr Hai (event), they did a great job. The guests were happy with the buffet menu and kids activities too. Highly recommended
We stayed four nights in the Grand Mercure. We enjoyed the stay. The staff is very friendly and helpful. The facilities meet fully the expectations. The location was good between city, beach and airport. With taxi everything can be reached within 10 min. We are looking forward to use the hotel again.
Reviews from Trip Advisor
88% of guests recommend this hotelTotal of 638 reviews