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Cozumel Hotel & Resort - All Inclusive

3.5 star property

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Photo gallery for Cozumel Hotel & Resort - All Inclusive

On the beach, sun loungers, beach umbrellas, beach towels
Lobby
Exterior
Deep-tissue massages, beach massages
On the beach, sun loungers, beach umbrellas, beach towels

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Parking included
  • Restaurant

Explore the area

View in a map
Carretera Costera Sur Km 1.7, Cozumel, QROO, 77600
  • Place, Dolphinaris
    ‪5 min walk‬
  • Place, Stingray Beach
    ‪11 min walk‬
  • Place, Cozumel Museum
    ‪4 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | In-room safe, desk, iron/ironing board, bed sheets

Standard Room, 2 Double Beds

7.8 out of 10
Good
(242 reviews)
  • 322 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Room (With Jacuzzi)

Superior Room (With Jacuzzi) | In-room safe, desk, iron/ironing board, bed sheets

Superior Room (With Jacuzzi)

8.4 out of 10
Very good
(8 reviews)
  • Garden view
  • 355 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a painting, and a window with curtains.

Standard Room, 1 King Bed

8.4 out of 10
Very good
(17 reviews)
  • Garden view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

Superior Room | In-room safe, desk, iron/ironing board, bed sheets

Superior Room

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Cozumel

Located in Colonos Cuzamil, Cozumel Hotel & Resort - All Inclusive is 1.6 mi (2.6 km) from Cozumel Museum and within a 10-minute drive of other popular attractions like Chankanaab National Park. This 179-room, 3.5-star hotel has 2 restaurants along with conveniences like an outdoor pool and free self parking.

What's nearby

  • Dolphinaris - 5 min walk - 0.3 miles
  • Stingray Beach - 11 min walk - 0.6 miles
  • Plaza Punta Langosta - 16 min walk - 0.9 miles
  • San Miguel Church - 3 min drive - 1.4 miles
  • Cozumel Museum - 4 min drive - 1.6 miles

Getting around

  • Cozumel Intl. Airport (CZM) - 10 min drive

Restaurants

  • ‪Monkey Bar - ‬1 min walk
  • ‪Chilangos - ‬11 min walk
  • ‪Restaurant Los Girasoles - ‬1 min walk
  • ‪El Xec - ‬9 min walk
  • ‪Palapas Bar - ‬6 min walk

About this property

Cozumel Hotel & Resort - All Inclusive

Cozumel Hotel & Resort - All Inclusive features an outdoor pool, a children's pool, and a gym. If you decide to drive, there's free parking. The front desk is staffed 24/7 to help with securing valuables, access to locker space, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this all-inclusive hotel include free WiFi in public areas, a conference center, and a business center.
Guests can expect to find 40-inch LED TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include furnished balconies, safes, and phones.
An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and massages.

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  • Pool
  • Breakfast included
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Total with taxes and fees
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • A bar/lounge
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Books
  • Children's pool
  • Evening entertainment
  • Games
  • Gym
  • Outdoor pool
  • Scuba diving

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator
  • Front entrance ramp
  • Handrails in hallways
  • Handrails in stairways
  • Magnifying mirror
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 1600 per accommodation (varies based on length of stay), plus a one-time cleaning fee of MXN 100
  • Dogs and cats only
  • Food and water bowls are available
  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 82.12 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: MXN 1600 per accommodation (varies based on length of stay) plus MXN 100 one-time cleaning fee
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.

Property is also known as

Cozumel All Inclusive

Hotel Cozumel Resort All Inclusive

Hotel Cozumel Resort All Inclusive

Frequently asked questions

Will I find all-inclusive rates at Cozumel Hotel & Resort - All Inclusive?

Cozumel Hotel & Resort - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include snorkeling and kayaking.

How much does it cost to stay at Cozumel Hotel & Resort - All Inclusive?

As of May 18, 2026, prices found for a 1-night stay for 2 adults at Cozumel Hotel & Resort - All Inclusive on May 19, 2026 start from $213, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Cozumel Hotel & Resort - All Inclusive?

Cozumel Hotel & Resort - All Inclusive offers free cancellation on select room rates. For additional details, review the cancellation policy on our site.

What can I see around Cozumel Hotel & Resort - All Inclusive?

This hotel is situated in Colonos Cuzamil within a short 12-minute walk of Stingray Beach and also 13 minutes on foot from Plaza Punta Langosta. You'll also find Villa Blanca Reef and Museo de la Isla de Cozumel less than a mile away.

Is there parking available at Cozumel Hotel & Resort - All Inclusive?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Is there a spa at Cozumel Hotel & Resort - All Inclusive?

Spa services at the hotel include deep-tissue massages.

Does Cozumel Hotel & Resort - All Inclusive include a casino on the premises?

No, Cozumel Hotel & Resort - All Inclusive doesn't have a casino.

Will I find an indoor pool at Cozumel Hotel & Resort - All Inclusive?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Cozumel Hotel & Resort - All Inclusive a good place to stay for couples?

This beachfront hotel offers plenty of amenities for couples including 2 restaurants, an outdoor pool, and couples/private dining.

Does Cozumel Hotel & Resort - All Inclusive have a hot tub?

No, there isn't a spa tub at this hotel.

Does Cozumel Hotel & Resort - All Inclusive have a restaurant that serves breakfast?

No, Cozumel Hotel & Resort - All Inclusive doesn't have a restaurant that serves breakfast.

Will Cozumel Hotel & Resort - All Inclusive allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Cozumel Hotel & Resort - All Inclusive for a fee of MXN 1600 per accommodation, per week. The property also provides food and water bowls.

Does Cozumel Hotel & Resort - All Inclusive have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Cozumel Hotel & Resort - All Inclusive?

The closest major airport to Cozumel Hotel & Resort - All Inclusive is Cozumel Intl. Airport (CZM), which is 2.9 mi away (10 minutes by car).

Are there rooms with balconies at Cozumel Hotel & Resort - All Inclusive?

Yes, every guestroom at Cozumel Hotel & Resort - All Inclusive comes with a furnished balcony and some offer ocean and garden views.

Does Cozumel Hotel & Resort - All Inclusive offer wedding services?

If you plan to exchange vows during your trip, consider the wedding services available at Cozumel Hotel & Resort - All Inclusive.

Cozumel Hotel & Resort - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 606 out of 1401 reviews
Rating 8 - Good. 399 out of 1401 reviews
Rating 6 - Okay. 221 out of 1401 reviews
Rating 4 - Poor. 98 out of 1401 reviews
Rating 2 - Terrible. 77 out of 1401 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

4/10 Poor

Leon

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This resort has really declined over the past year. The food was the most noticeable. There were extremely limited options on the buffet meals, and the food did not taste fresh. Some of the potatoes and veggies were not cooked or even warm. For breakfast the omelet station was the only thing to eat. There was no bacon or sausage for meats, only leftover "chicken in green sauce" that was on the evening buffet, and some cut up hot dogs. Last year there were shrimp options and fresh fish every evening. This was not the case this year. The swimming pool was very dirty and murky green. They shut it down for one day to clean it, so at least the issue was recognized. But not having the pool for a day was an issue with my 11 year old boy. The rooms were reasonable clean, and the activities staff were excellent with my kid. They were the highlight of the trip. Overall due to the food and pool cleanliness issues we will not return.
Stayed 6 nights in Apr 2026

6/10 Okay

kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful. Pool activities were great Location was perfect easy to walk to downtown area
Stayed 10 nights in Mar 2026

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay at the Cozumel Hotel and Resort when we make our yearly trip. You just can't beat the great staff, the huge pool with the great courtyard, and dining in the beachside restaurant for breakfast. You can snorkel or dive from their pier and the dive shop is right there. It's close enough to walk to downtown San Miquel, or you can take a taxi. They have car rentals also, or bikes if you want to get some exercise. It's a WIN WIN WIN!
Stayed 7 nights in Mar 2026

10/10 Excellent

PATRICIA

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Overall resort quality was good. Staff were professional. Recommendation: more water filling stations. Snorkeling off resort was amazing. (octopus, stingrays, lion fish, urchins, sea stars, needle fish, tons of tropical fish.) Food was always good with a variety of breakfast, lunch and dinner options. No shortage of chairs.
Stayed 7 nights in Feb 2026

8/10 Good

Donald

Liked: Cleanliness, staff & service
I've stayed here twice and might visit again. It's a solid value, with decent, clean rooms, comfortable beds, a large swimming pool with a hot tub, great ocean access and an in-house dive-shop. The location is excellent, and a short walk to the village of San Miguel. The resort has been smartly situated, with two halves connected by a convenient, brightly lit, tiled passageway. The hotel rooms are on the land side, wrapped around a large swimming pool with plenty of places to lounge and relax, with rooms featuring views of the pool and gardens — some with partial sea views. To reach the sea side of the complex, you can either walk across the street, or through the passageway that tunnels under it. The sea side of the resort is compact, with a very large open-air restaurant serving breakfast, lunch and dinner, a view that is all ocean, and multiple places to access the water for boating, diving, snorkeling, and swimming. Half of the ocean frontage is taken up by a very nice sandy beach area dotted with palm trees, hammocks, lounge chairs, and a bar. The dive shop is sandwiched in between the beach and the restaurant area. If you like to fish, you can hire a fishing charter, or you can fish next door for free; there is a long, rocky stretch of coastline just outside the resort and the protected marine park that is popular with local fisherman, couples and families, where I have had some luck and a lot of fun. Finally, staff are polite, friendly, and helpful. Recommended.
Stayed 7 nights in Jan 2026

10/10 Excellent

Nestor

Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 4 nights in Dec 2025

8/10 Good

Ashley Marie

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff at bar and breakfast / lunch & dinner were kind.
Stayed 6 nights in Feb 2026

6/10 Okay

Lisa

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Food was not very good at the resort - breakfast & lunch were ok, dinners were terrible & we often ate off site.
Stayed 7 nights in Feb 2026

10/10 Excellent

Joshua

Stayed 5 nights in Jan 2026

8/10 Good

Nickolas, Shelby Twp

Traveled with family
Liked: Cleanliness, property conditions & facilities
The dive shop was great
Stayed 6 nights in Feb 2026

2/10 Terrible

LAURA

The food was terrible
Stayed 4 nights in Feb 2026

6/10 Okay

Brenda

Traveled with group
Disliked: Property conditions & facilities
It was average nothing special. The service was average maybe a little bit lower than average. I would say the maid service was very poor. The food you will have some good days and some bad days. The weather was bad and we still had to eat outside for all inclusive and most people were in their winter coats. Complain to management along with several other families but they did nothing.
Stayed 9 nights in Jan 2026

8/10 Good

Ashley

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean. The hotel has nice amenities. Yesi, Suni, Pepe and Juanita did a good job trying to engage people in activities. They were lots of fun! The servers all were helpful and attentive to us including Arturo, Manuel, Valentin, & Juanito. The only complaint was food at times was lacking. Some alcoholic drinks were not very good, poorer quality alcohol. Lastly, the air fresheners in halls and bathrooms was way too powerful. Just unplug them or turn them way down. Thank you for a nice stay!
Stayed 7 nights in Feb 2026

10/10 Excellent

Claudia

Liked: Cleanliness, amenities, property conditions & facilities
They were all great!
Stayed 4 nights in Feb 2026

4/10 Poor

William

Liked: Cleanliness, property conditions & facilities
The food at resort was really bad, not hot, keep running out ot things. Salad bar with no lettuce. Pizza and Pasta night with no pizza. Half the time you did not know what you were eating. Breakfast with no oatmeal. Food just did not taste good.
Stayed 3 nights in Feb 2026

8/10 Good

Brian T

Stayed 7 nights in Jan 2026

6/10 Okay

Vanika

Traveled with family
Liked: Cleanliness
The resort is in a great location—very close to shops, attractions, and nightlife. It’s also super convenient to get around using bikes, and there are plenty of options to rent scooters and jeeps, which made exploring easy and enjoyable. Unfortunately, the customer service seriously took away from the experience. The waitstaff, especially at the pool bar, were consistently rude and inattentive. Getting drink refills required asking multiple times, and even placing a food order was a hassle. On one occasion, we ordered food at the pool and waited for a long time. When my husband finally flagged down the waiter to ask about our order, she caught an attitude and told us we never ordered. We reminded her that we did and that she had written it down. Eventually, she returned with only half of our food. When we asked about the fries that were missing, she told us there were no fries left and that they were closing in 10 minutes. No apology, no effort to make it right. Staffing seems to be a major issue, particularly in the pool area. They should hire more employees to better accommodate guests, as the current setup clearly isn’t working. We also had issues with basic room service. We called the lobby to request face towels, but they never arrived. I ultimately had to go down to the lobby myself to ask for them. Overall, while the location and transportation options are a big plus, the poor customer service and lack of responsiveness make it hard to recommend this resort.
Stayed 4 nights in Feb 2026

10/10 Excellent

Sudhir

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Honestly it’s not bad for the price.
Stayed 4 nights in Feb 2026

10/10 Excellent

david

Stayed 1 night in Feb 2026

8/10 Good

Jiri

Liked: Cleanliness, amenities, property conditions & facilities
Vše v pořádku.
Stayed 6 nights in Jan 2026

8/10 Good

Jiri

Liked: Cleanliness, amenities, property conditions & facilities
All was OK.
Stayed 3 nights in Feb 2026

8/10 Good

Michael

Stayed 7 nights in Nov 2025

8/10 Good

ANDREA

Room was clean, staff always happy and helpful. Buffet is small but always found something to eat. Fresh made omelets every morning. Convenient location and close to 7-11 and Chudraui. Easy to get taxi at taxi spot in parking lot. Very relaxed atmosphere. Would stay again.
Stayed 5 nights in Feb 2026

10/10 Excellent

Edilberto, Oak Lawn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everyone was very friendly and made sure we had a great experience staying at this Hotel and Resort . Conveniently very good with all the amenities and away from noisy spots .
Stayed 4 nights in Feb 2026

6/10 Okay

Jeffrey Howard

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
First room had a strong smell. But the staff worked with us to get relocated to another room Staff was friendly and helpful. Plenty of food choices.
Stayed 7 nights in Dec 2025

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