See all properties

Hotel y Aguas Termales de Chignahuapan

Property class: 3.5

Choose dates to view prices

Photo gallery for Hotel y Aguas Termales de Chignahuapan

A hotel with multiple swimming pools, a water slide, and a view of a mountainous area.
A covered walkway with glass railings, surrounded by greenery.
A room with wooden flooring, a round table with four chairs, a large window with a view of greenery, and decorative wall sconces.
A modern building with a green hedge, a glass bridge, and a pool.
A spa area with a checkered floor, a brick wall, a reception desk, and a sign for 'Effleurage Day Spa & Body Care'.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Business services

Explore the area

View in a map
Domicilio conocido Barrio de Tenextla, Chignahuapan, PUE, 73300
  • Place, Laguna de Chignahuapan
    ‪6 min drive‬
  • Place, Chignahuapan Downtown Park
    ‪8 min drive‬
  • Place, Basilica of the Immaculate Conception
    ‪8 min drive‬

Room options

Junior Room

9.8 out of 10
Exceptional
(13 reviews)
  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Club Room

9.6 out of 10
Exceptional
(7 reviews)
  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

About the neighborhood

Chignahuapan

Located 2.3 mi (3.6 km) from Laguna de Chignahuapan, Hotel y Aguas Termales de Chignahuapan is within a 15-minute drive of Kiosco Mudéjar. This 65-room, 3.5-star hotel has a full-service spa, a free water park, and a restaurant.

What's nearby

  • Laguna de Chignahuapan - 6 min drive - 2.4 miles
  • Chignahuapan Downtown Park - 8 min drive - 2.8 miles
  • Basilica of the Immaculate Conception - 8 min drive - 2.8 miles
  • Parroquia de Santiago Apóstol - 8 min drive - 2.8 miles
  • Kiosco Mudéjar - 8 min drive - 3.1 miles

Getting around

  • Puebla Intl. Airport (PBC) - 127 min drive

Restaurants

  • ‪Taquería "El Portal - ‬11 min drive
  • ‪Restaurante "La Puerta - ‬10 min drive
  • ‪Restaurant El Legado - ‬11 min drive
  • ‪Barbacoa Trejo - ‬12 min drive
  • ‪Jorge’s Restaurante - ‬11 min drive

About this property

Hotel y Aguas Termales de Chignahuapan

Guests of Hotel y Aguas Termales de Chignahuapan have access to a full-service spa, a free water park, and an indoor pool. If you plan to drive, free parking is available. The 24-hour front desk has staff always at the ready. Other amenities at this hot springs hotel include a children's pool, a sauna, and free WiFi in public areas.
Guests can expect free WiFi and 32-inch LED TVs with cable channels. Stretch out in the spring water tub. Other standard amenities include phones, desks, and wardrobes or closets.
Hot springs and a complimentary water park with waterslides are featured at the hotel. An indoor pool and a children's pool are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a hot tub and a steam room. The spa is open daily. Guests under 15 years old are not allowed in the spa. There are hot springs open between 7:30 AM and 6:00 PM.

Similar properties

Family Apartment, 2 Bedrooms | 2 bedrooms, premium bedding, pillowtop beds, blackout drapes
Hotel y Suites Axolotl
Chignahuapan
  • Pet friendly
  • Parking included
  • Free WiFi
  • Outdoor Space
8.6 out of 10, Excellent, 66 reviews
$35 nightly
The price is $42
Sep 2 - Sep 3
Total with taxes and fees
Hotel y Suites Axolotl

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Free water park
  • Full-service spa
  • Hot spring
  • Indoor pool
  • Playground
  • Sauna
  • Shopping
  • Waterslide

Family friendly

  • Children's pool
  • Free water park access
  • Indoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Guidebooks

Guest services

  • Housekeeping (daily)

Business services

  • 3 meeting rooms
  • Computer station
  • Conference center (4,750 square feet of space)

Outdoors

  • Garden
  • In the mountains
  • On a river
  • Outdoor entertainment area
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot spring
  • Hot springs open from 7:30 AM - 6:00 PM
  • Hot springs water temperature - 122 ºF
  • Hot stone massages
  • Hot tub
  • Reflexology
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Spring water bathtub
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Limited room service

More

  • Desk
  • Heating
  • Individual furnishings
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 10:00 PM.
  • Hot springs access available from 7:30 AM to 6:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Y Aguas Termales Chignahuapan
Hotel y Aguas Termales de Chignahuapan Hotel
Hotel y Aguas Termales de Chignahuapan Chignahuapan
Hotel y Aguas Termales de Chignahuapan Hotel Chignahuapan

Frequently asked questions

Are free cancellation options available at Hotel y Aguas Termales de Chignahuapan?

Hotel y Aguas Termales de Chignahuapan provides free cancellation on select room rates. For more details, review the cancellation policy on Orbitz.

How much does it cost to stay at Hotel y Aguas Termales de Chignahuapan?

As of Sep 1, 2026, prices found for a 1-night stay for 2 adults at Hotel y Aguas Termales de Chignahuapan on Sep 2, 2026 start from $159, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do within easy reach of Hotel y Aguas Termales de Chignahuapan?

This hotel is located in Chignahuapan, close to Tuliman Waterfalls, Chignahuapan Downtown Park, and Quetzalapan Falls. You'll also find Parroquia de Santiago Apóstol and Basilica of the Immaculate Conception within a short drive.

Is there parking available at Hotel y Aguas Termales de Chignahuapan?

Yes, self parking is offered for free at the hotel.

Is there a spa available at Hotel y Aguas Termales de Chignahuapan?

There is a full-service spa available for guests to enjoy and services include hot stone massages, reflexology, and body wraps.

Does Hotel y Aguas Termales de Chignahuapan have a casino at the property?

No, Hotel y Aguas Termales de Chignahuapan doesn't have a casino.

Will I find an indoor pool at Hotel y Aguas Termales de Chignahuapan?

Yes, this hotel has an indoor pool. Guests have pool access between 7:00 AM and 10:00 PM.

What will couples enjoy most about a stay at Hotel y Aguas Termales de Chignahuapan?

This riverfront hotel offers plenty of amenities for couples including a restaurant, an indoor pool, and a hot spring.

Does Hotel y Aguas Termales de Chignahuapan have a hot tub?

No, but all guestrooms at this hotel have spring water bathtubs.

Does Hotel y Aguas Termales de Chignahuapan feature a restaurant that includes a breakfast menu?

No, Hotel y Aguas Termales de Chignahuapan doesn't have a restaurant that serves breakfast.

Will Hotel y Aguas Termales de Chignahuapan allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel y Aguas Termales de Chignahuapan.

Does Hotel y Aguas Termales de Chignahuapan have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

Are there rooms with balconies at Hotel y Aguas Termales de Chignahuapan?

No, there aren't any guestrooms at Hotel y Aguas Termales de Chignahuapan that offer a balcony.

Hotel y Aguas Termales de Chignahuapan Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 91 out of 176 reviews
Rating 8 - Good. 52 out of 176 reviews
Rating 6 - Okay. 17 out of 176 reviews
Rating 4 - Poor. 5 out of 176 reviews
Rating 2 - Terrible. 11 out of 176 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

6/10 Okay

Rebecca

Liked: Staff & service, amenities, property conditions & facilities
It’s an old hotel. No modern features. The waters were wonderful. The smell is not overpowering. The buffet is okay. Nothing to write home about. I tried the spa pedicure. It’s not worth what they charge. But the Spa staff is very attentive.
Stayed 3 nights in May 2026
Verified review

6/10 Okay

Phyllis

Liked: Cleanliness, staff & service
Disliked: Amenities
Yes, after they finally found my reservation the room was nice, but there was no water in the pool overlooking it
You might want to check if the pools are available for instance the children’s pool with slides, etc.
Stayed 2 nights in Jan 2026
Verified review

2/10 Terrible

Viviana

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was our first time there, the rooms were very smelly, the food variety was limited specifically for the kids. And the transportation was very limited. We definitely not coming back.
Stayed 1 night in Jul 2025
Verified review

2/10 Terrible

Diana

Disliked: Amenities, property conditions & facilities
Rooms were dirty, rat poop everywhere, things were falling apart.
Stayed 1 night in Oct 2024
Verified review

8/10 Good

MARCO ANTONIO

No comments
Stayed 1 night in Jul 2025
Verified review

2/10 Terrible

LEOPOLDO

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is DATED....!!.. after 80 years of service it needs an update.
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

Omar

Liked: Cleanliness, staff & service
.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Guadalupe

Liked: Cleanliness, property conditions & facilities
No coffe in the roon
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

jose luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok
Stayed 1 night in Aug 2023
Verified review

6/10 Okay

Claudia

The property does not respect
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Adeodato Agustín

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El área de juego sin personal.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Elsa Maria de los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo excelente. Es un hotel que conozco desde hace mucho tiempo, me encanta ir y me encanta hospedarme ahí, gracias.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Increíble súper bien 100% recomendable
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Martha Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien en este hotel Resort, excepto por que no tienen cuartos para una sola persona con la comodidad que tienen los de dos camas, pero todo excelente el spa, las vistas a las montañas, la comida riquísima, felicito a la chef👏
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Kathya

Liked: Cleanliness
Muy lindo Habitaciones bien Trato amable Comida regular
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Jose Antonio

Liked: Cleanliness, amenities, property conditions & facilities
Todo fue excelente
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mejorar el internet es muy pésimo
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

Carlos

La habitación y los servicios que tomamos nos encantaron
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Lourdes

Liked: Cleanliness, amenities
Habitacion le faltaba mantenimiento al lavabo.ek personal de la recepción no fue tan amable.
Stayed 2 nights in Oct 2025
Verified review

6/10 Okay

Antonio

Liked: Cleanliness, amenities
La habitación es muy sencilla para el costo y falta mantenimiento. Perosnal amable.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Carolina

Liked: Cleanliness, amenities, property conditions & facilities
Todo estuvo bien, el personal muy amable, las instalaciones limpias, bien
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien? Disfrutamos el hotel con la family. Descanso excelente, un buen lugar para pasarla bien y relajarse con la family.
Stayed 1 night in Oct 2025
Verified review

8/10 Good

JOSE DE JESUS

Liked: Staff & service, property conditions & facilities, room comfort
En general todo bien, el personal es amable aunque las chicas de recepción más o menos. Y puntos mejorar, la recepción es súper lenta y la comida muy mala, tiene buena vista pero nada de sabor. Nos hemos quedado 3 veces en el hotel y siempre han sido los mismos puntos.
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Yevanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo estubo exelente menos la comida no nos gusto nada de nada
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es muy seguro y la atención es excelente
Stayed 2 nights in Sep 2025