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Hotel Los Portales Chignahuapan

3.0 star property

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Photo gallery for Hotel Los Portales Chignahuapan

Reception
Terrace/patio
Terrace/patio
Standard Double Room | Premium bedding, down comforters, pillowtop beds, individually furnished
Reception

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Primera de Santos Degollado 8 centro, Chignahuapan, PUE, 73300
  • Place, Basilica of the Immaculate Conception
    ‪2 min walk‬
  • Place, Chignahuapan Downtown Park
    ‪2 min walk‬
  • Place, Casa del Axolote
    ‪2 min walk‬

Room options

View all photos for Standard Double Room

Standard Double Room | Premium bedding, down comforters, pillowtop beds, individually furnished

Standard Double Room

9.8 out of 10
Exceptional
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

About the neighborhood

Chignahuapan

Hotel Los Portales Chignahuapan is adjacent to popular attractions such as Chignahuapan Downtown Park and Casa del Axolote. This 5-room, 3-star hotel has a restaurant along with conveniences like free in-room WiFi and free self parking.

What's nearby

  • Basilica of the Immaculate Conception - 2 min walk - 0.1 miles
  • Chignahuapan Downtown Park - 2 min walk - 0.1 miles
  • Casa del Axolote - 2 min walk - 0.1 miles
  • Parroquia de Santiago Apóstol - 3 min walk - 0.2 miles
  • Kiosco Mudéjar - 3 min walk - 0.2 miles

Restaurants

  • ‪Restaurant El Legado - ‬2 min walk
  • ‪Taquería "El Portal - ‬2 min walk
  • ‪Café Del Centro - ‬4 min walk
  • ‪Restaurante "La Puerta - ‬5 min walk
  • ‪El Veneno - ‬2 min walk

About this property

Hotel Los Portales Chignahuapan

Hotel Los Portales Chignahuapan features free WiFi in public areas and a vending machine. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help with tours or tickets, and answer any questions about the accommodations.
Guests can expect to find free WiFi and 36-inch Smart TVs with cable channels and first-run movies. Relax in the rainfall shower, then climb into a pillowtop bed with premium linens and a pillow menu. Private yards are also included.

Similar properties

Interior
Hotel Osalle Inn
Chignahuapan
  • Pool
  • Parking included
  • Free WiFi
  • Room service
8.8 out of 10, Excellent, 144 reviews
$67 nightly
The price is $80
Jul 1 - Jul 2
Total with taxes and fees
Hotel Osalle Inn

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • TAQUERIA Y JUGOS EL PORTA

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lever door handles
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Colonial architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 36-inch smart TV with cable channels
  • First-run movies

Food and drink

  • Restaurant dining guides

More

  • Access via exterior corridors
  • Individual furnishings
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Housekeeping is available for an additional fee

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.

Property is also known as

Los Portales Chignahuapan
Hotel Los Portales Chignahuapan Hotel
Hotel Los Portales Chignahuapan Chignahuapan
Hotel Los Portales Chignahuapan Hotel Chignahuapan

Frequently asked questions

Are free cancellation options available at Hotel Los Portales Chignahuapan?

Hotel Los Portales Chignahuapan offers free cancellation on select room rates. For additional details, look at the cancellation policy on our site.

What can I see near Hotel Los Portales Chignahuapan?

This hotel is located in Chignahuapan, just steps from Chignahuapan Downtown Park and Casa del Axolote, and within a short walk of Basilica of the Immaculate Conception. You'll also find Kiosco Mudéjar and Parroquia de Santiago Apóstol less than a mile away.

Will I be able to park at Hotel Los Portales Chignahuapan?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Does Hotel Los Portales Chignahuapan have a casino?

No, Hotel Los Portales Chignahuapan doesn't have a casino.

Is there an indoor pool at Hotel Los Portales Chignahuapan?

No, there is no indoor pool at this hotel.

Is Hotel Los Portales Chignahuapan good for couples?

Amenities that appeal to couples at this hotel include a down comforter, a rainfall showerhead, and a smart TV.

Are there hot tubs at Hotel Los Portales Chignahuapan?

No, there isn't a spa tub at this hotel.

Does Hotel Los Portales Chignahuapan have a restaurant that serves breakfast?

No, Hotel Los Portales Chignahuapan doesn't have a restaurant that serves breakfast.

Does Hotel Los Portales Chignahuapan allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Los Portales Chignahuapan.

Are there connecting rooms at Hotel Los Portales Chignahuapan?

No, there aren't connecting guestrooms at this hotel.

Can I book a room with a balcony at Hotel Los Portales Chignahuapan?

No, you won't find guestrooms with balconies at Hotel Los Portales Chignahuapan.

Hotel Los Portales Chignahuapan Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 90 out of 126 reviews
Rating 8 - Good. 30 out of 126 reviews
Rating 6 - Okay. 4 out of 126 reviews
Rating 4 - Poor. 0 out of 126 reviews
Rating 2 - Terrible. 2 out of 126 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

JOSE ALFREDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👌
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Sep 2024
Verified

6/10 Okay

Erick

Liked: Cleanliness, staff & service, property conditions & facilities
The ggod: Very modern property. Near to most iconic locations. The bad: Small rooms, too noisy guests. The price paid don't reflect the services received.
Stayed 1 night in Aug 2024
Verified

8/10 Good

Ramiro

Liked: Cleanliness, staff & service
Nights are cold and the rooms are cold. They don't have heating or air conditioning.
Stayed 1 night in Nov 2024
Verified

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service

Horrible service from Front desk AM shift woman.

The morning shif front desk woman was rude and unfriendly when we asked if we could ch in a little earlier (we arrived earlier with our small dog). We have done this in other hotels and usually the staff is very flexible, they try their best to accommodate guest Even thought los portales is a small hotel we could tell there were rooms already ready, so it was not an availability issue at the moment of our arrival. We were charged a slightly higher amount because of our pet and that was not the problem, it was the way she responded when I wanted just to clarify the cost for my benefit, SHE rudely pointed with her disgusting fingernail to a piece of cardboard that listed the prices according to the room booked This hotel doesn’t have heat so we requested two extra blankets aside from the two that were already in the room. She said she will send them immediately and she never diid. So I went to front desk to tell her they were not needed anymore. My family decided to wait for the Night Shift person instead. What a big difference because this gentleman brought them to our room immediately. When it was time for check out we were on our way to front desk to return the key, she was walking our way and she said to hand her the keys right there and then, we did. Not a “ Thank you, hope you enjoyed your stay” “We hope to see you again” Because of her we won’t be staying in our next trips in Los portales Hotel. Owners be aware of who you are hiring to represent your Hotel.
Stayed 1 night in Nov 2022
Verified

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospedaje super limpio y con excelente ubicación, ademas cuenta con estacionamiento de fácil acceso.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Ivan Alberto

Liked: Cleanliness, staff & service
Es buen hotel y cerca del centro
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Rosa Gabriela

Liked: Cleanliness, staff & service
Habitación limpia, personal amable
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

edgar ivan

Liked: Cleanliness, staff & service, amenities
Todo muy bien
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Angélica Altamirano

Liked: Cleanliness, amenities, property conditions & facilities
La habitación perfecta, las instalaciones súper bonitas, limpias, todo muy bonito y la gente que te atiende súper amable. Definitivamente uno de los mejores hoteles
Stayed 1 night in Dec 2025
Verified

8/10 Good

Virgilio Adolfo

Liked: Cleanliness, staff & service
La atención del personal y la limpieza muy buenos.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen servicio, ubicación y limpieza
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Irma Esmeralda

Liked: Cleanliness, staff & service, property conditions & facilities
Todo me gustó , excelente ubicación zona céntrica , solo que en el lavabo no había agua caliente , todo lo demás es excelente, me volvería a quedar !!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Juan Manuel

Liked: Cleanliness, staff & service
Muy bien la habitación
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

eumir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ambiente tranquilo, buena ubicación
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente habitación, muy limpia y cómoda. Execelente servicio, todo el tiempo atentos a nuestras necesidades, super céntrico, 5 minutos a pie del zócalo. Muy recomendable, sin duda volvería a hospedarme en este hotel.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Jacobo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy centrica
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Miguel Ángel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Su ubicacion
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TODO MUY BIEN
Stayed 1 night in Aug 2025
Verified

8/10 Good

Edith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La estancia nos pareció buena, muy cerca del centro. Mucha cordialidad en la atención.
Stayed 2 nights in Jun 2025
Verified

8/10 Good

Juan Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un buen hotel, sus habitaciones son cómodas, limpias y cuentan con lo necesario para nuestro hospedaje, y lo mejor de todo es que están ubicados muy cerca de la plaza principal, las iglesias, comercios y restaurantes del poblado.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

SERGIO NUÑEZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 de 10. Excelente hotel. Muy limpio, seguro, bonito y cómodo. Y el personal fue muy amable. Ni parece hotel de un pueblito mágico, está excelente todo.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Gaby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es realmente muy bonita, la habitación es muy espaciosa y, al encontrarse en el centro, tienes acceso a todos lados
Stayed 2 nights in Jan 2025
Verified

8/10 Good

Luis enrique sanchez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena la estancia en el hotel a 2 cuadras del zocalo con muchos lugares para comer y acceder a pie.
Stayed 2 nights in Dec 2024