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Hotel Carolina Bacalar

4.0 star property
VIP Access

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Photo gallery for Hotel Carolina Bacalar

Outdoor pool, open 7:00 AM to 10:00 AM, sun loungers
Deluxe Room, Lagoon View | In-room safe, iron/ironing board, rollaway beds, free WiFi
Standard Double Room, Garden View | View from room
Deep-tissue massages, Swedish massages, sports massages, massages
A bedroom with a bed, bedside tables, a chair, a ceiling fan, and a view of the outdoors.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • On private beach
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Boulevard Costera de Bacalar Sur # 625, Bacalar, QROO, 77930
  • Place, Municipal Spa of Bacalar
    ‪18 min walk‬
  • Place, Fort of San Felipe
    ‪4 min drive‬
  • Place, Laguna Bacalar Ecological Park
    ‪6 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪33 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Deluxe Room, Lagoon View

Deluxe Room, Lagoon View | In-room safe, iron/ironing board, rollaway beds, free WiFi

Deluxe Room, Lagoon View

10.0 out of 10
Exceptional
(7 reviews)
  • Lake view
  • 290 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Double Room, Garden View

Standard Double Room, Garden View | Bathroom | Shower, free toiletries, towels

Standard Double Room, Garden View

9.2 out of 10
Wonderful
(22 reviews)
  • Garden view
  • 129 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, Garden View

Standard Room, Garden View | In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, Garden View

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 129 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Bacalar

Located within a 5-minute walk of Cenote Negro, Hotel Carolina Bacalar is within a 15-minute stroll of Municipal Spa of Bacalar. This 16-room, 4-star hotel has a restaurant, a private beach, and an outdoor pool.

What's nearby

  • Municipal Spa of Bacalar - 18 min walk - 1.0 mile
  • Fort of San Felipe - 4 min drive - 1.1 miles
  • Cenote Cocalitos - 5 min drive - 2.5 miles
  • Zócalo - 5 min drive - 1.4 miles
  • Laguna Bacalar Ecological Park - 6 min drive - 1.6 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 37 min drive

Restaurants

  • ‪Mr. Taco - ‬20 min walk
  • ‪Albahaca - ‬7 min walk
  • ‪Navieros Bacalar - ‬15 min walk
  • ‪gelato artesanal - ‬17 min walk
  • ‪La Bendición Dios - ‬16 min walk

About this property

Hotel Carolina Bacalar

Guests of Hotel Carolina Bacalar enjoy a private beach, an outdoor pool, and a children's pool. Free parking is included with your stay. Front-desk staff can answer questions 24/7, and assist with concierge services, securing valuables, and luggage storage. Additional amenities include free WiFi in public areas, a terrace, and a garden.
Guests can expect free WiFi and 40-inch Smart TVs. Other standard amenities include MP3 docks, ceiling fans, and safes.
An outdoor pool and a children's pool are on site. Other recreational amenities include a private beach.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, sports massages, and Swedish massages.

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Exterior
Casa Aakal Lagoon Front
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  • Breakfast included
  • Free WiFi
  • Air conditioning
  • 24/7 front desk
8.6 out of 10, Excellent, 338 reviews
$107 nightly
The price is $132
Jul 12 - Jul 13
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily English breakfast available 8:00 AM to 11:00 AM for a fee: MXN 300 for adults and MXN 300 for children
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Garden
  • On a private beach
  • Pool loungers
  • Terrace

Spa

  • Deep-tissue massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Visual fire alarm

More

  • 2 floors
  • 4 buildings
  • Built in 2018
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch smart TV
  • MP3 dock

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 11 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for MXN 450.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for English breakfast: approximately MXN 300 for adults and MXN 300 for children
  • Rollaway bed fee: MXN 450.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 10:00 AM.
  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.

Property is also known as

Hotel Carolina Bacalar
Carolina Bacalar
Hotel Carolina
Hotel Carolina Bacalar Hotel
Hotel Carolina Bacalar Bacalar
Hotel Carolina Bacalar Hotel Bacalar

Frequently asked questions

Is free cancellation available at Hotel Carolina Bacalar?

Hotel Carolina Bacalar offers free cancellation on select room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at Hotel Carolina Bacalar?

As of Jun 30, 2026, prices found for a 1-night stay for 2 adults at Hotel Carolina Bacalar on Jul 13, 2026 start from $278, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near Hotel Carolina Bacalar?

This hotel is located in Bacalar, just steps from Cenote Negro. You'll also find Laguna Bacalar Ecological Park and Lake Bacalar within a short drive.

Will I be able to park at Hotel Carolina Bacalar?

Yes, self parking is offered for free at the hotel.

Is there a spa available at Hotel Carolina Bacalar?

Spa services at the hotel include deep-tissue massages.

Does Hotel Carolina Bacalar have a casino?

No, Hotel Carolina Bacalar doesn't have a casino.

Is there an indoor pool at Hotel Carolina Bacalar?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 7:00 AM and 10:00 AM.

Is Hotel Carolina Bacalar good for couples?

There are plenty of amenities for couples at this hotel, including a private beach, a restaurant, and an outdoor pool.

Are there hot tubs at Hotel Carolina Bacalar?

No, this hotel doesn't have a spa tub.

Does Hotel Carolina Bacalar feature a restaurant that includes a breakfast menu?

Yes, Hotel Carolina Bacalar serves an English breakfast each morning for a surcharge from its restaurant.

Does Hotel Carolina Bacalar allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Carolina Bacalar.

Are there connecting rooms at Hotel Carolina Bacalar?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Hotel Carolina Bacalar?

The closest major airport to Hotel Carolina Bacalar is Chetumal, Quintana Roo (CTM-Chetumal Intl.), which is 23 mi away (37 minutes by car). Another top airport is Corozal (CZH), which is around 19.6 mi away.

Can I book a room with a balcony at Hotel Carolina Bacalar?

No, you won't find guestrooms with balconies at Hotel Carolina Bacalar.

Hotel Carolina Bacalar Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 266 out of 341 reviews
Rating 8 - Good. 51 out of 341 reviews
Rating 6 - Okay. 13 out of 341 reviews
Rating 4 - Poor. 6 out of 341 reviews
Rating 2 - Terrible. 5 out of 341 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and very clean.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Marilupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean room. Food was delicous. We loved their nachos with aracherra.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities
Room was fantastic, right on the lagoon.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Adam

Liked: Cleanliness, amenities, property conditions & facilities
Great location, friendly staff, good food
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Alicia

Liked: Cleanliness, amenities, property conditions & facilities
Phenomenal stay at a pristine, stylish, comfortable, and friendly boutique hotel! The room was spacious and clean. The staff was exceedingly friendly and multi lingual, and the food was the best we ate all week.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Nicola

Liked: Cleanliness, amenities, property conditions & facilities
Amazing room, super clean and the shower is like you're showering in the jungle (but with great water pressure). Easy access to the lagoon and we enjoyed having lunch on the patio or deck. Really attentive staff. Just amazing experience. I went with my family and two kids and everyone said they had the best time
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Angela

Liked: Cleanliness, amenities, property conditions & facilities
Staff were amazing and super helpful with providing activities at the hotel as well as helping book activities like a sailing tour. Rooms are super unique and comfortable, loved the shower. I wanted a small hotel with a dock access on the water, FREE water sports, parking, and close proximity to Bacalars downtown area, Hotel Carolina check all those boxes for an amazing price. The treehouse style rooms are so unique. I couldnt have asked for a better stay.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Wendy

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property and great location. Breakfast was delicious and staff was attentive and courteous. We also had dinner at the property and it was delicious. 25 minutes from downtown next to all activities.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Amara

Liked: Cleanliness, amenities, property conditions & facilities
From check in to check out, every detail is executed well. An amazing small hotel that includes kayaks and paddle boards. The pier was under construction, which was unfortunate timing for us. Our room, however, enabled us to watch the sunrise from the bed. A magical stay.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Miguel

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like that hotel
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location, excellent staff and facilities. We really enjoyed our stay!
Verified

10/10 Excellent

Margaret

Liked: Cleanliness, amenities, property conditions & facilities
This is a beautiful place. The staff is helpful and friendly. The rooms are beautiful- it’s just a gorgeous place. We took a kayak out into the lagoon and visited a cenote and then had a swim. The food in the restaurant is delicious. It was a very short stay but we will definitely be back. Absolutely loved it.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location, friendly and helpful staff
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

ERIC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property a couple steps away to the lagoon and a friendly staff made our stay enjoyable
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and i absolutely loved this property. Such a dream vacation, comfortable stay, and very relaxing 🙌
Stayed 2 nights in May 2025
Verified

10/10 Excellent

ANNALIZA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Carolina truly exceeded our expectations. From the moment we arrived, the entire staff—from the front desk to housekeeping and the restaurant team—was welcoming, attentive, and always ready to help, including organizing our taxi with ease. The property itself is beautiful, with an incredible lagoon view that made our stay even more special. The rooms were spotless, comfortable, and very well maintained. We especially loved the complimentary use of kayaks and paddleboards, which allowed us to fully enjoy the peaceful lagoon. The location is also ideal: about a 20-minute walk to town and roughly 40 minutes from the airport, offering the perfect balance between convenience and tranquility. Overall, this hotel delivered more than we expected, and we would absolutely stay here again. We’re already looking forward to coming back!
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, well-maintained property. Place was clean, quiet, had convenient parking, and was walkable to town. Lake access with equipment, onsite bar/restaurant and a private patio made it top notch. Would recommend.
Stayed 5 nights in Aug 2025
Verified

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place and staff

Pretty property, great friendly staff, beautiful setting on the lagoon and close enough to town to walk in
Stayed 2 nights in Feb 2025
Verified

8/10 Good

Noriko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing! The view and the food by the bar/palapa was spectacular. The room was very clean, I personally found the bed mattress a bit hard but otherwise the room was perfect. Location was perfectly away from hustle and bustle of town but close enough drive to access all the fun bars and restaurants.
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Ornella

Liked: Cleanliness
clean room, nice toiletries, outdated furniture
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, great location, and the rooms were very nice and clean. Bring water shoes since the beach does not have a sandy bottom.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Viviana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 4 nights in Jul 2024