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Hotel Sun ha Bacalar

3.0 star property

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Balcony
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Interior
Comfort Double Room, 2 Double Beds | View from room
Hypo-allergenic bedding, minibar, soundproofing, free WiFi

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Calle 1 Centro, Bacalar, QROO, 77930
  • Place, Fort of San Felipe
    ‪1 min walk‬
  • Place, Zócalo
    ‪2 min walk‬
  • Place, Laguna Bacalar Ecological Park
    ‪7 min walk‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪34 min drive‬

Room options

View all photos for Comfort Double Room, 2 Double Beds

Comfort Double Room, 2 Double Beds | Hypo-allergenic bedding, minibar, soundproofing, free WiFi

Comfort Double Room, 2 Double Beds

  • 129 sq ft
  • Sleeps 2
  • 2 Double Beds
  • Free WiFi

About the neighborhood

Bacalar

Located in Bacalar Centro, Hotel Sun ha Bacalar is within a 10-minute walk of popular sights such as Laguna Bacalar Ecological Park and Lake Bacalar. This 13-room, 3-star hotel has free in-room WiFi along with free self parking and a rooftop terrace.

What's nearby

  • Fort of San Felipe - 1 min walk - 0.1 miles
  • Zócalo - 2 min walk - 0.1 miles
  • Municipal Spa of Bacalar - 6 min walk - 0.4 miles
  • Laguna Bacalar Ecological Park - 7 min walk - 0.4 miles
  • Ecopark Bacalar - 13 min walk - 0.7 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 37 min drive

Restaurants

  • ‪Mr. Taco - ‬4 min walk
  • ‪Navieros Bacalar - ‬3 min walk
  • ‪I Scream Bar - ‬4 min walk
  • ‪La Trattoria 46 - ‬2 min walk
  • ‪Mexa de Barrio - ‬2 min walk

About this property

Hotel Sun ha Bacalar

At Hotel Sun ha Bacalar, guests have access to a rooftop terrace, free WiFi in public areas, and a terrace. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to assist with securing valuables and tours/tickets. This smoke-free hotel also has a garden.
Guests can expect free WiFi and 32-inch LED TVs. Bathrooms offer rainfall showers and free toiletries. Minibars are also included.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Free local cuisine breakfast available daily 8:00 AM to 10:00 AM
  • A coffee shop/cafe

Things to do

  • Bicycle rentals

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:30 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 52.79 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
  • Check-in: 3:30 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a first aid kit.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Sun ha
Sun ha Bacalar
Hotel Sun ha Bacalar Hotel
Hotel Sun ha Bacalar Bacalar
Hotel Sun ha Bacalar Hotel Bacalar

Frequently asked questions

Is free cancellation available at Hotel Sun ha Bacalar?

Hotel Sun ha Bacalar provides free cancellation on select room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

What is there to do near Hotel Sun ha Bacalar?

This hotel is situated in Bacalar Centro within a 10-minute walk of Laguna Bacalar Ecological Park and Lake Bacalar. You'll also find Fort of San Felipe and Municipal Spa of Bacalar less than a mile away.

Is there parking available at Hotel Sun ha Bacalar?

Yes, self parking is offered for free at the hotel.

Does Hotel Sun ha Bacalar include a casino at the property?

No, Hotel Sun ha Bacalar doesn't have a casino.

Is there an indoor pool at Hotel Sun ha Bacalar?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Hotel Sun ha Bacalar?

Couples staying at this hotel will appreciate amenities like a rainfall showerhead and a minibar as well as a coffee shop/cafe.

Are there hot tubs at Hotel Sun ha Bacalar?

No, this hotel doesn't have a spa tub.

Does Hotel Sun ha Bacalar have a restaurant that serves breakfast?

Yes, Hotel Sun ha Bacalar serves free breakfast (local cuisine) each morning from its cafe.

Does Hotel Sun ha Bacalar allow pets to stay for free?

No, pets aren't allowed at Hotel Sun ha Bacalar.

Are there connecting rooms at Hotel Sun ha Bacalar?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Hotel Sun ha Bacalar?

The closest major airport to Hotel Sun ha Bacalar is Chetumal, Quintana Roo (CTM-Chetumal Intl.), which is 23.5 mi away (37 minutes by car). Another top airport is Corozal (CZH), which is around 20.4 mi away.

Are there rooms with balconies at Hotel Sun ha Bacalar?

No, there aren't any guestrooms with balconies at Hotel Sun ha Bacalar.

Hotel Sun ha Bacalar Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 40 out of 56 reviews
Rating 8 - Good. 8 out of 56 reviews
Rating 6 - Okay. 3 out of 56 reviews
Rating 4 - Poor. 1 out of 56 reviews
Rating 2 - Terrible. 4 out of 56 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Julianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area right across from lagoon, free breakfast. This property seems as it’s family owned, same faces everyday. Really enjoyed it here.
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place! Well located! Vero friendly staff! Love it
Stayed 3 nights in Oct 2022
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
When we visit Bacalar again we will definitely stay here again. All of the staff were extremely friendly and helpful. The room was very nice and the bed was comfortable. Beautiful rooftop terrace with hammocks and loungers to look out over the blue water. Breakfast was very good as well. We would highly recommend this hotel.
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

Lise

Liked: Property conditions & facilities
Great
Stayed 1 night in Dec 2024
Verified

2/10 Terrible

Andrea

Disliked: Staff & service
I have no idea how any of this went because the hotel never got my reservation from Expedia. We drove 5 hours from Cancun only to be told that we didn’t have a hotel room. The staff was rude and unhelpful and basically said it wasn’t their problem. We had to scramble to find another room at 9p while being exhausted from a 17 hour day of travel.
Stayed 1 night in Feb 2023
Verified

2/10 Terrible

Veronica Patricia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nunca se hospeden aqui

No nos dejaron hospedarnos, ya teníamos reservación, pero ellos dijeron que NO TRABAJAN CON HOTELES .COM solo trabajan con booking, fueron muy groseros y viendo los comentarios al parecer a alguien le pasó lo mismo el año pasado, fue muy vergonzoso para mi y mi familia, además de tener que buscar un hotel donde hospedarnos a esa hora hotel por hotel. Nos compensaron con 1,300 pesos, como si eso compensara la pérdida de tiempo y la vergüenza con la familia.
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención y servicio, llegué un poco antes y al ser temporada baja pudieron entregarme una habitación, lo que me permitió tomar un tour temprano que en el mismo hotel tenía. (Empresa ajena al hotel) pasaron por nosotros y nos regresaron
Stayed 1 night in Sep 2024
Verified

2/10 Terrible

Regina

Disliked: Staff & service, property conditions & facilities
Mienten. Resulta que no trabajan con expedia y que nuestra reservación no existía. También mienten sobre sus trabajadores, llamamos al hotel para confirmar nuestra reservación y nos atendió Tanya, al siguiente día Tanya no existe. Checamos que el teléfono de la recepción fuera el mismo y en efecto lo era. El personal tiene una actitud terrible y las instalaciones están mal cuidadas. La señora de la recepción nos dijo que ni modo y que buscáramos otro hotel. Que falta de respeto. No hagan reservaciones aquí ya que más opiniones muestran mismas experiencias. Hasta otros hoteles saben sobre lo que hace el Sun Ha.
Stayed 5 nights in Jul 2024
Verified

4/10 Poor

SAUL EDDEL

Disliked: Cleanliness, property conditions & facilities
El hotel esta descuidado, la piscina a medio llenar con evidente falta de mantenimiento. El primer dia q llegamos no funcionaba el aire acondicionado. Nos pidieron un taxi para regresar al aeropuerto con una tarifa fija y al llegar resulta que debiamos pagar mucho más. Es una lástima, Bacalar es precioso pero en general dejan muy mala experiencia
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Roberto Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
El trato del personal excepcional
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

EXCELNTE UBICACION e INSTALACIONES

Excelente hotel a 50 mts de la alguna. Enfrente un rest de gran calidad. Te dan toallas para alberca o para la laguna. Desayuno EXCELENTE Grátis en la mañana, solo que dura 1 1/2 de 8 a 9:30 am Teníamos una habitación y por $ 300.00 pesos más nos dieron una MAS gde
Stayed 3 nights in Jun 2024
Verified

2/10 Terrible

Floriane

Liked: Cleanliness
Disliked: Staff & service
La dame de l’accueil était très très désagréable… c’est la première fois que je rencontre une personne si peu aimable.
Stayed 2 nights in Nov 2023
Verified

8/10 Good

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
La ubicación es excelente porque puedes moverte al Centro caminando y el Balneario municipal está prácticamente enfrente
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

JESÚS FELIPE

Liked: Cleanliness, staff & service, property conditions & facilities
Un hotel con una excelente ubicación, a dos cuadras del centro, y cruzando el camellón está el muelle aserradero, es público. Desayuno incluido muy rico, las habitaciones cómodas y modernas. Personal muy amable y atento.
Stayed 2 nights in Jun 2023
Verified

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien en general, sobre todo Regina la chica de recepción muy amable un 10 para ella
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Beautiful cozy hotel in front of lagoon, excellent service, great breakfast included, excellent host, highly recommend.
Stayed 1 night in Jun 2022
Verified

8/10 Good

Zlatka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, friendly staff, beautiful top terrace with a view.
Stayed 2 nights in Nov 2021
Verified

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente estancia de fin de semana

Todo muy bien. Súper amables en el servicio. Muy limpio, cómodo y buen desayuno. Definitivamente consideraría volver.
Stayed 2 nights in Jun 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 2 nights in Apr 2021
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I shure did like the hotel. Staf are very happy and respekfull. Breakfest was exelent.
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Todo desde las persona en el Check in , la ubicación las instalaciones muy limpio todo y el servicio de desayuno riquísimo y un menú muy completo . Súper recomendable
Stayed 2 nights in Sep 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente calidad en todo, personal muy amable y los desayinos muy ricos
Stayed 1 night in Jul 2019
Verified

10/10 Excellent

yoann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Emplacement idéal vue sur le lac et à 300m pour s y baigner
Stayed 1 night in May 2019
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
This place is decent but way overpriced for what it offers.
Stayed 1 night in May 2019
Verified

10/10 Excellent

Norma leticia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
muy acogedor el hotel
Stayed 2 nights in Feb 2019