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City Express by Marriott Chetumal

3.0 star property

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Photo gallery for City Express by Marriott Chetumal

Lobby lounge
Free daily full breakfast
Property amenity
Outdoor pool, open 8:00 AM to 8:00 PM, sun loungers
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Av. Insurgentes Km. 5.025, Chetumal, QROO, 77084
  • Place, Planetarium Yook'ol Kaab
    ‪4 min drive‬
  • Place, Payo Obispo Zoo
    ‪4 min drive‬
  • Place, Lake Bacalar
    ‪22 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪4 min drive‬

Room options

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Desk, iron/ironing board, free WiFi, bed sheets

Room, 2 Double Beds

9.0 out of 10
Wonderful
(19 reviews)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed | Desk, iron/ironing board, free WiFi, bed sheets

Superior Room, 1 Queen Bed with Sofa bed

10.0 out of 10
Exceptional
(2 reviews)
  • 215 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | Desk, iron/ironing board, free WiFi, bed sheets

Room, 1 Queen Bed

8.6 out of 10
Excellent
(23 reviews)
  • 226 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

About the neighborhood

Chetumal

City Express by Marriott Chetumal places you within 2 miles (3 km) of Payo Obispo Zoo and Planetarium Yook'ol Kaab. This 109-room, 3-star hotel has conveniences like an outdoor pool, free in-room WiFi, and free self parking. Located centrally in Chetumal, it's connected to a shopping center and also close to Santuario del Manati and Dr. Alfredo Barrera Marin Botanical Garden.

What's nearby

  • Planetarium Yook'ol Kaab - 4 min drive - 1.3 miles
  • Payo Obispo Zoo - 4 min drive - 1.4 miles
  • Museum of Maya Culture - 6 min drive - 2.2 miles
  • Lake Bacalar - 22 min drive - 14.1 miles
  • Laguna Bacalar Ecological Park - 37 min drive - 26.9 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 8 min drive

Restaurants

  • ‪Starbucks - ‬5 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪Vips - ‬5 min walk
  • ‪Ay Carbón! Tapatío - ‬6 min walk
  • ‪Subway - ‬7 min walk

About this property

City Express by Marriott Chetumal

Guests staying at City Express by Marriott Chetumal enjoy an outdoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking, along with an area shuttle. The 24-hour front desk has staff standing by to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a business center, coffee/tea in a common area, and a meeting room.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Phones, desks, and desk chairs are other standard amenities.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

Children under 12 years old are not allowed in the fitness facility without adult supervision.

Similar properties

Outdoor pool
Fiesta Inn Chetumal Hotel
Chetumal
  • Pool
  • Free airport shuttle
  • Parking included
  • Free WiFi
8.8 out of 10, Excellent, 1,000 reviews
$90 nightly
The price is $103
Jun 28 - Jun 29
Total with taxes and fees
Fiesta Inn Chetumal Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Area shuttle up to 10 km
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Banquet hall
  • Built in 2013
  • Comprehensive food waste policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children 12 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 17.60 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Some water is reused through a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 3:00 PM
  • Check-out: 1 PM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses a grey water recycling system.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 8:00 PM.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

City Express Chetumal
City Express Hotel Chetumal
City Express Chetumal Hotel
City Express Hotel
City Express Chetumal Mexico - Quintana Roo
City Express Chetumal
City Express by Marriott Chetumal Hotel
City Express by Marriott Chetumal Chetumal
City Express by Marriott Chetumal Hotel Chetumal

Frequently asked questions

Is free cancellation available at City Express by Marriott Chetumal?

City Express by Marriott Chetumal provides free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at City Express by Marriott Chetumal?

As of Jun 26, 2026, prices found for a 1-night stay for 2 adults at City Express by Marriott Chetumal on Jun 30, 2026 start from $66, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around City Express by Marriott Chetumal?

This hotel is located in Chetumal, close to Museum of Maya Culture, Chetumal Ferry Terminal, and Payo Obispo Zoo. You'll also find Santuario del Manati and Palacio Municipal De Othon P. Blanco within a short drive.

Will I be able to park at City Express by Marriott Chetumal?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Does City Express by Marriott Chetumal feature a casino?

No, City Express by Marriott Chetumal doesn't have a casino.

Is there an indoor pool at City Express by Marriott Chetumal?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 8:00 PM.

Is City Express by Marriott Chetumal good for couples?

Couples staying at this hotel will appreciate amenities like free wired internet as well as an outdoor pool and a free daily breakfast.

Are there hot tubs at City Express by Marriott Chetumal?

No, this hotel doesn't have a spa tub.

Does City Express by Marriott Chetumal feature a restaurant that includes a breakfast menu?

City Express by Marriott Chetumal offers free full breakfasts each morning though there is no restaurant.

Does City Express by Marriott Chetumal allow pets to stay free of charge?

No, pets aren't allowed at City Express by Marriott Chetumal though service animals are welcome.

Are there connecting rooms at City Express by Marriott Chetumal?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to City Express by Marriott Chetumal?

The closest major airport to City Express by Marriott Chetumal is Chetumal, Quintana Roo (CTM-Chetumal Intl.), which is within a mile. Another top airport is Corozal (CZH), which is located 18 mi away (39-minute drive).

Can I book a room with a balcony at City Express by Marriott Chetumal?

No, there aren't any guestrooms with balconies at City Express by Marriott Chetumal.

City Express by Marriott Chetumal Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 482 out of 1000 reviews
Rating 8 - Good. 302 out of 1000 reviews
Rating 6 - Okay. 131 out of 1000 reviews
Rating 4 - Poor. 43 out of 1000 reviews
Rating 2 - Terrible. 42 out of 1000 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Kelli

Liked: Cleanliness, staff & service
Clean room, comfortable beds
Stayed 1 night in Feb 2026
Verified

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
An overall great place to stay
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

carlos alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great all
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Tristian

Liked: Cleanliness, property conditions & facilities
The rooms were great!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Doreen

Liked: Cleanliness, amenities, property conditions & facilities
Receptionist was nice and room clean
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

carlos alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
alll great
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jose Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Room
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities
Safe parking area.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Kelisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tes breadfastveas fresh and parking was safe
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Blanca

Liked: Cleanliness, property conditions & facilities
Room very clean and pleasent. Nice receptionist Izel. Good location
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Mariko

Liked: Cleanliness, amenities, property conditions & facilities
Courteous welcoming reception. The room was perfect for our needs.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

clement

Liked: Cleanliness, amenities, property conditions & facilities
The girls on the front desk, Dana and another one who has a Maya name, they are absolutely the best… Place was nice and clean, good breakfast.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Tania

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and friendly staff.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, could use a little love based on being a high end chain hotel. Location was convenient to shopping and food. There is NOT an airport shuttle as offered on Expedia. UBER available, but you can’t schedule the night before. Overall good place to crash before a flight.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Nehru

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoroughly enjoyed my stay at CityExpress. Keep up the excellent work.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

jeremy

Liked: Cleanliness, amenities, property conditions & facilities
It was very nice and clean. Staff very friendly.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is great for walking around. The 1pm check out is incredible!
Stayed 1 night in Nov 2025
Verified

8/10 Good

John

Liked: Cleanliness
Clean, comfortable room. Plenty of hot water. Convenient location to mall and train station. Breakfast was just OK. Furnishings were well worn and stained in public areas. Air was musty throughout hotel.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Luis A

Good service
Stayed 1 night in Oct 2025
Verified

8/10 Good

Sayda

Liked: Cleanliness, property conditions & facilities
Clean room, close to the mall.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Ernest

Liked: Amenities, property conditions & facilities
Staff at check-in It was professional It was quick And we got coffee Thank you
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Ismael

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 1 night in Jan 2026
Verified

8/10 Good

Willie

Liked: Cleanliness, property conditions & facilities
I’m good
Stayed 1 night in Feb 2026