6/10 Okay
Kelly
Jun 21, 2025
Disliked: Cleanliness
Save your money and the disappointment!
Check in despite them "trying" to be trendy was not efficient; they couldn't find our reservation and it drastically delayed our check in. They had a private party going on steps away from where they have deskless check in so it was very loud and hard to hear.
We ended up going across the street where my credit card machine was not working correctly and charged me 3 times for incidentals that I wasn't made aware of. When we finally got checked in, the women who helped us was kind and showed us to our room; funny though, she even noted the musty smell upon entering. Did nothing.
VIP Status was not honored, room was not as described, and the Art Galleries that were part of the attraction to the hotel were not available.
The walls are very thin and the after party I believe was actually happening in the halls; woke us up for about 2 hours in the middle of the night, again nothing was done and it also didn't help that construction started at 7:00am and there was no notice of this either.
"Free Breakfast" was 2 mini croissants, 2 mini muffins, a banana and an apple that they leave in a sack lunch on your door.
I've stayed in all levels of hotels; from a Motel 6 to the Four Season and
for the cost of a night here; I wasn't expecting the Ritz, but I was expecting more than The Holiday Inn
Perhaps because I was a last minute Hotels customer or because of the great location, they felt they didn't need to try, I don't know... but save your coins and pick somewhere else to stay!
Kelly
Stayed 1 night in Jun 2025
